Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner for
Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner
4.5 out of 5 stars
stars
160 ratings100 reviews
  1. 5 stars76% (121)
  2. 4 stars9% (14)
  3. 3 stars8% (12)
  4. 2 stars2% (3)
  5. 1 star6% (10)

Member photos

Sort by |
Showing 11-20 of 100 reviews
Apr 4, 2026
Reviewer name: Steph
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very easy to use.

The tanks are smaller, but as someone with a disability, this was very easy to use and clean up afterwards. It pulled a lot of dirt out of my carpet very easily and quickly. Love how easy it was to use.

Helpful?65B3XM3641DT17791554610
Jan 7, 2026
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not good for pet owners and rooms of any size

Small and heavy, required frequent emptying and refill, not good for any rooms of substantial size. Did not come with all parts stated on box, missing dirty water filter. If you are a pet owner it does leave clums of hair and hair does get clumpped in rollers.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hi there,<br />thank you for your feedback. We’re disappointed to hear about your experience with your Shark CarpetXpert HairPro with StainStriker EX304. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.<br />Best Regards,<br />Shark Clean

Jan 15, 2026
Reviewer name: A little disappointed
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Doesn't suck

I am a little disappointed with the suction power of the carpet cleaner. It leaves carpets pretty wet. You have no control of how wet it gets because the cleaner controls the flow. It also goes through solution very fast. It does do a decent job at getting the carpet clean.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello there, thank you for sharing your feedback. We’re sorry to hear you’re disappointed with the suction power and the amount of moisture left behind. Our carpet cleaners are designed to balance deep cleaning with strong extraction, so your carpets shouldn’t stay overly wet. Going through solution too quickly also isn’t the experience we want for our customers. We’re glad to hear it’s still doing a good job cleaning, and we’d love to help improve your results. Please reach out to our support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), and we can walk you through troubleshooting steps or review your warranty options. Kind regards, Shark Clean

Aug 3, 2026
Reviewer name: MJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Best!

Works like a dream. Carpets clean & dry in record time.

Helpful?65B3XM3641DT17791554610
Mar 12, 2025
Reviewer name: BB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth every penny

It’s amazing !!!! Went back and fourth between the Bisell pro heat and this one and I’m so glad I went with this one

Helpful?65B3XM3641DT17791554610
Apr 28, 2026
Reviewer name: BRIAN
3 out of 5 stars
3 out of 5 stars review

Does amazingly well with filtering out and capturing/releasing dog hair without clogging. The dirty water/ cleaning solution tanks are foolishly small.WHY? If you do large rooms or multiple rooms or a floor of your house it becomes like ground hog day dumping in and cleaning out the dirty tank and filling the solution. it does not last long. we've had ours almost a year and it not won't start when pressing the power button a majority of the time. It has started eventually randomly the last two times but have given up a few times cause it wouldn't start. Returning to Sam's tomorrow but will probably buy another Shark as we do like it overall.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello Brian, thank you for sharing your detailed feedback. We’re glad to hear the Carpet Expert has performed well with pet hair, and we understand how frustrating it can be to frequently refill smaller tanks during larger cleaning jobs. We’re also sorry to hear about the power issues you’ve experienced; that’s certainly not expected. Since you’ve had the unit for under a year, our Customer Care team would be happy to help review troubleshooting or warranty options. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home

Mar 13, 2025
Reviewer name: cbj17
5 out of 5 stars
5 out of 5 stars review

Just buy it!

I had a Hoover steam cleaner that I bought almost a decade ago when I lived in an apartment that was fully carpeted and I sung the praises of it to everyone I knew. I still have that steam cleaner to this day and I still always felt it did a good job. However, last year I bought a Shark vacuum on instant savings, even though we had a vacuum that I felt did a good job, until I used the Shark and the bin looked as if we hadn't vacuumed in years. After that, I was sold on Shark products and had my sights set on replacing our carpet cleaner. While the price was still pretty steep on Instant Savings, I just knew this thing would blow our current steam cleaner out of the water. And it did! It revived a 4-year-old area rug to as close as brand new as you can get. The pile is fluffy again and there's no dingy tinge to it anymore. The water was almost black, even though we had just steam cleaned it maybe 5 or so months ago, and we do not wear outside shoes in the house nor have pets that go outside or children. I was also disgusted at just how much of our cat's fur it picked up, considering we vacuum every week. It's really getting deep down into the fibers and pulling everything out. It even saved a cream area rug we have in our guest room that my mother destroyed last year by wearing her shoes during a week-long visit. We had steam cleaned it with our Hoover after she left and you could still see the sad grey line running up and down the rug where she regularly walked. This Shark made it disappear and made the rug look good as new. The price is high, yes, but so is the quality. As with every steam cleaner I've ever come across, the tank is frustratingly small. I probably had to empty it at least a dozen times from start to finish on our 8x12 area rug. There's also not an ideal place to grip it when emptying it. The cleaner does have a hard time on higher piles. In fact, when I first turned the machine on, it instantly turned off due to the brush roll not being able to spin on the pile. I got it to work but still ran into the problem a few times while cleaning the rug and would have to turn the machine off and back on again, which is annoying. But the clean the machine provides makes it all worth it, in my opinion. Little tip, unless you're planning on using the hand tools, don't fill the small blue tank with cleaner, as the instructions say. Only the hand tools pull from that tank. So now, annoyingly, an entire bottle of the cleaner is sitting in the tank and who knows when we'll use the hand tools. If you're on the edge about buying this machine, buy it! And if you have pets or kids that track stains, dirt and messes into your home, you definitely need this!

Helpful?65B3XM3641DT17791554610
Feb 11, 2026
Reviewer name: Samantha
5 out of 5 stars
5 out of 5 stars review

Highly Recommend!

Absolutely love this Shark Carpet Cleaner! One of the best features is the self cleaning attachment/hose: it is also the easiest carpet cleaner to take apart %26 clean after use. Easy to use and works really well on spills and stains. Worth every penny!

Helpful?65B3XM3641DT17791554610
May 14, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Robot Vacuum disaster

Okay here's a real review of how great this carpet cleaner is. We have a new puppy who is still working on being house broken. Well the robot vacuum got ahold of one of his accidents when I was not home. Let just say it was a brown mess all over the carpet in extra bedroom. Well needless to say after cleaning it three times now all stains are gone and the carpet looks and smells brand new. This carpet cleaner really does work great. Would recommend to anyone.

Helpful?65B3XM3641DT17791554610
Feb 26, 2026
Reviewer name: SAM
5 out of 5 stars
5 out of 5 stars review

Smaller tanks is better!

Purchased and used once as of 2/26. Many reviews have one of the downsides of this unit being the smaller tank size. Having many of the competitor products over the years the larger tank size stopped me from filling up in my smaller bathroom sinks. The smaller tank is actually a huge benefit allowing for ease of use with cleaning! Great unit and easy to use

Helpful?65B3XM3641DT17791554610