Hello Jimmy, thank you for your review and for bringing this to our attention. We’re truly sorry for the confusion regarding the model information. Your feedback is invaluable, and we recognize the importance of accurate product descriptions. We appreciate you highlighting the discrepancy between the Shark EX304 and Shark EX234. Your attention to detail helps us improve, and we are grateful for the chance to make things right. In this case, we also recommend that you reach out to Sam's Club customer service team and inform them as well. Thank you again for your insights. Kind regards, Shark Clean

Hello there,<br /><br />We’re truly sorry to hear about any confusion during your purchase. This is certainly not the experience we want Shark/Ninja customers to have. To clarify, the StainStriker is primarily designed as a carpet cleaner and is not intended to function as a vacuum. We understand that Sam’s Club may not be accepting returns at this time, but we recommend reaching out to them directly to explore any alternative options they might offer.<br /><br />Kind regards,<br />Shark Clean

Hi Heidi,<br /><br />Thank you for your feedback. We’re disappointed to hear about your experience purchasing the CarpetXpert HairPro from Sam’s Club, especially receiving a different model than the one advertised. We understand how frustrating it must be to order one model and receive a replacement with fewer features, particularly when the differences weren’t clearly communicated. Since this purchase was made through Sam’s Club, we recommend contacting Sam’s Club customer support directly to relay your concerns regarding the model discrepancy so they can properly review and address the issue. We appreciate you taking the time to share your experience and hope this is resolved for you as soon as possible.<br /><br />Kind Regards,<br />Shark Home

Hi David, thank you for sharing your feedback. We completely understand how frustrating it can be to receive a different model than expected, especially when specific features played a key role in your purchase decision. While we’re glad to hear the return process went smoothly, we recognize how disappointing this experience must have been. If you ever need product support or assistance obtaining the unit you originally wanted, please feel free to contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark Home