Hi Heidi,<br /><br />Thank you for your feedback. We’re disappointed to hear about your experience purchasing the CarpetXpert HairPro from Sam’s Club, especially receiving a different model than the one advertised. We understand how frustrating it must be to order one model and receive a replacement with fewer features, particularly when the differences weren’t clearly communicated. Since this purchase was made through Sam’s Club, we recommend contacting Sam’s Club customer support directly to relay your concerns regarding the model discrepancy so they can properly review and address the issue. We appreciate you taking the time to share your experience and hope this is resolved for you as soon as possible.<br /><br />Kind Regards,<br />Shark Home

Hello Lisa, <br /><br />Thank you so much for sharing your feedback. We&#39;re disappointed to hear about your experience with our Shark Carpet Cleaner. We understand how frustrating it can be when the item doesn&#39;t arrive as expected, as a part was damaged which resulted in the solution not being sucked up. We&#39;re sorry that you&#39;ve had to process a return and no refund was provided. For us to further assist and look into this matter, kindly provide us with a call at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope we&#39;re able to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Clean.

Hello Jimmy, thank you for your review and for bringing this to our attention. We’re truly sorry for the confusion regarding the model information. Your feedback is invaluable, and we recognize the importance of accurate product descriptions. We appreciate you highlighting the discrepancy between the Shark EX304 and Shark EX234. Your attention to detail helps us improve, and we are grateful for the chance to make things right. In this case, we also recommend that you reach out to Sam&#39;s Club customer service team and inform them as well. Thank you again for your insights. Kind regards, Shark Clean

Hi there,<br /><br />Thank you for your feedback. We’re truly disappointed to hear this unit didn’t meet your expectations and that you experienced issues with it shutting off and not extracting water as claimed. This isn’t our usual standard, and we completely understand how frustrating this must have been. We appreciate your loyalty to Shark and hope you’ll consider choosing us again in the future so we can restore your faith in our brand.<br /><br />Kind Regards,<br />Shark Clean

Hi Elizabeth,<br /><br />Thank you for your feedback. We’re disappointed to hear that you received the incorrect unit from Sam’s Club when attempting to register your CarpetXpert HairPro. We understand how frustrating that can be, especially when you were simply trying to confirm the model information. Your experience and comments are truly appreciated and will be shared with our internal team to help improve accuracy and the overall customer experience. We’re grateful you took the time to share this with us, and we hope you’ll consider choosing us again in the future.<br /><br />Kind Regards,<br />Shark Home