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Customer reviews for Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner for
Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner
4.4 out of 5 stars
stars143 ratings93 reviews
  1. 5 stars74% (106)
  2. 4 stars10% (14)
  3. 3 stars8% (12)
  4. 2 stars2% (3)
  5. 1 star6% (8)
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Showing 31-40 of 93 reviews
Dec 24, 2025
Hiba
2 out of 5 stars review

Shark CarpetXpert cleaner

I love Shark brands but this one has been such a disappointment. It keeps shutting off constantly, and you can't ever get job done with it properly. Also it doesn't suck water out that well like it's claiming at all. So I ended up returning it. Wish that it worked out better.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hi there,<br /><br />Thank you for your feedback. We’re truly disappointed to hear this unit didn’t meet your expectations and that you experienced issues with it shutting off and not extracting water as claimed. This isn’t our usual standard, and we completely understand how frustrating this must have been. We appreciate your loyalty to Shark and hope you’ll consider choosing us again in the future so we can restore your faith in our brand.<br /><br />Kind Regards,<br />Shark Clean

Mar 13, 2025
cbj17
5 out of 5 stars review

Just buy it!

I had a Hoover steam cleaner that I bought almost a decade ago when I lived in an apartment that was fully carpeted and I sung the praises of it to everyone I knew. I still have that steam cleaner to this day and I still always felt it did a good job. However, last year I bought a Shark vacuum on instant savings, even though we had a vacuum that I felt did a good job, until I used the Shark and the bin looked as if we hadn't vacuumed in years. After that, I was sold on Shark products and had my sights set on replacing our carpet cleaner. While the price was still pretty steep on Instant Savings, I just knew this thing would blow our current steam cleaner out of the water. And it did! It revived a 4-year-old area rug to as close as brand new as you can get. The pile is fluffy again and there's no dingy tinge to it anymore. The water was almost black, even though we had just steam cleaned it maybe 5 or so months ago, and we do not wear outside shoes in the house nor have pets that go outside or children. I was also disgusted at just how much of our cat's fur it picked up, considering we vacuum every week. It's really getting deep down into the fibers and pulling everything out. It even saved a cream area rug we have in our guest room that my mother destroyed last year by wearing her shoes during a week-long visit. We had steam cleaned it with our Hoover after she left and you could still see the sad grey line running up and down the rug where she regularly walked. This Shark made it disappear and made the rug look good as new. The price is high, yes, but so is the quality. As with every steam cleaner I've ever come across, the tank is frustratingly small. I probably had to empty it at least a dozen times from start to finish on our 8x12 area rug. There's also not an ideal place to grip it when emptying it. The cleaner does have a hard time on higher piles. In fact, when I first turned the machine on, it instantly turned off due to the brush roll not being able to spin on the pile. I got it to work but still ran into the problem a few times while cleaning the rug and would have to turn the machine off and back on again, which is annoying. But the clean the machine provides makes it all worth it, in my opinion. Little tip, unless you're planning on using the hand tools, don't fill the small blue tank with cleaner, as the instructions say. Only the hand tools pull from that tank. So now, annoyingly, an entire bottle of the cleaner is sitting in the tank and who knows when we'll use the hand tools. If you're on the edge about buying this machine, buy it! And if you have pets or kids that track stains, dirt and messes into your home, you definitely need this!

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Nov 21, 2025
Jane
1 out of 5 stars review

wrong shark model

Feedback based on Sam website information as of Nov 17 2025. 1 star because Sam website indicated Shark model EX304. But model received was EX234 (see attached photo). Contacted Customer service. Informed the EX304 model currently not in stock, with no estimated date for when it will be available. The main difference is the EX300 line has the HairPro feature built into the carpet cleaner, whereas the EX200 line does not. Disappointed with misleading information on Sam's website.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hi Jane,<br /><br />Thank you for sharing your feedback. We’re sorry to hear you received the wrong model and understand how frustrating this experience must be. We appreciate you bringing this to our attention.<br /><br />Kind regards,<br />Shark Clean

Mar 3, 2025
John
5 out of 5 stars review

Verified Purchase

Carpet Cleaner

Works very well. Happy with purchase.

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Feb 23, 2026
Alice
5 out of 5 stars review

Quick and Easy to Use

This carpet cleaner was quick and easy to use. I was able to clean my son's carpets in less than 20 minutes. Everything was easy to use and set up. Evening cleaning the machine was really easy. Would recommend!

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Mar 1, 2026
GINA
4 out of 5 stars review

Disappointed

This is a nice little machine, but it is not the the 301 model, hair pro. It is the 201 model without the hair collection basket. Disappointed in Sam's for advertising the wrong model. I would return, but it is too heavy.

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Mar 23, 2026
NORM
2 out of 5 stars review

Wrong item from Sam's club

The model EX304 advertised and ordered through Sams club arrived, but is actually a different model EX234. I'll probably return it because of that

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello there,<br /><br />Thank you for sharing your experience with us. We definitely understand why you’d want to return the unit, especially after receiving a different model than what was advertised. Since the purchase was made through Sam’s Club, we recommend reaching out to them directly so they can review the order and assist you with a return or exchange. We truly hope this experience doesn’t affect your thoughts about our brand.<br /><br />Kind regards,<br />Shark Home

Mar 11, 2026
TAMMY
5 out of 5 stars review

Shark deep clean

I absolutely love this machine it deep cleans so well, brings my rugs back to looking new again. I couldn't have asked for a for no better.

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Nov 28, 2025
Gene
5 out of 5 stars review

Great carpet cleaner. Got it when my dog had an accident on the carpet. This cleaned it up so quick and got the carpet back to new condition. The only thing I disliked about it was the scent that it left behind was too strong

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Nov 8, 2025
Impressed
4 out of 5 stars review

Pretty Good Product.

Overall a good product. I expect i Will need to wash rug and area rugs a few times until water comes out clean. I do wish the surfaces were dryer to the touch. Took all day to dry. Once dry everything looked pretty good! Impressed!!!

Review from sharkninja.com
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