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Customer reviews for Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner for
Shark CarpetXpert HairPro with StainStriker Carpet & Upholstery Cleaner
4.5 out of 5 stars
stars
160 ratings100 reviews
  1. 5 stars76% (121)
  2. 4 stars9% (14)
  3. 3 stars8% (12)
  4. 2 stars2% (3)
  5. 1 star6% (10)

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Showing 31-40 of 100 reviews
Feb 23, 2026
Reviewer name: Alice
5 out of 5 stars
5 out of 5 stars review

Quick and Easy to Use

This carpet cleaner was quick and easy to use. I was able to clean my son's carpets in less than 20 minutes. Everything was easy to use and set up. Evening cleaning the machine was really easy. Would recommend!

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Apr 18, 2026
Reviewer name: anonymous
5 out of 5 stars
5 out of 5 stars review

Great Home Carpet Cleaner!! ⭐️⭐️⭐️⭐️⭐️

One of the best machines I've ever used for carpet cleaning! It is so easy to use and deep cleans perfectly for a personal home cleaner. I highly recommend especially if you have pets!

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Apr 11, 2026
Reviewer name: Elizabeth
1 out of 5 stars
1 out of 5 stars review

Make sure you have the correct machine before opening the box. I was taking a picture of the bottom to get the model number so I can register it on SharkNinja. I received the wrong one from Sam's Club. Returned it.

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reply from SharkNinja Product Expert

Hi Elizabeth,<br /><br />Thank you for your feedback. We’re disappointed to hear that you received the incorrect unit from Sam’s Club when attempting to register your CarpetXpert HairPro. We understand how frustrating that can be, especially when you were simply trying to confirm the model information. Your experience and comments are truly appreciated and will be shared with our internal team to help improve accuracy and the overall customer experience. We’re grateful you took the time to share this with us, and we hope you’ll consider choosing us again in the future.<br /><br />Kind Regards,<br />Shark Home

Dec 24, 2025
Reviewer name: Hiba
2 out of 5 stars
2 out of 5 stars review

Shark CarpetXpert cleaner

I love Shark brands but this one has been such a disappointment. It keeps shutting off constantly, and you can't ever get job done with it properly. Also it doesn't suck water out that well like it's claiming at all. So I ended up returning it. Wish that it worked out better.

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hi there,<br /><br />Thank you for your feedback. We’re truly disappointed to hear this unit didn’t meet your expectations and that you experienced issues with it shutting off and not extracting water as claimed. This isn’t our usual standard, and we completely understand how frustrating this must have been. We appreciate your loyalty to Shark and hope you’ll consider choosing us again in the future so we can restore your faith in our brand.<br /><br />Kind Regards,<br />Shark Clean

Nov 21, 2025
Reviewer name: Jane
1 out of 5 stars
1 out of 5 stars review

wrong shark model

Feedback based on Sam website information as of Nov 17 2025. 1 star because Sam website indicated Shark model EX304. But model received was EX234 (see attached photo). Contacted Customer service. Informed the EX304 model currently not in stock, with no estimated date for when it will be available. The main difference is the EX300 line has the HairPro feature built into the carpet cleaner, whereas the EX200 line does not. Disappointed with misleading information on Sam's website.

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reply from SharkNinja Product Expert

Hi Jane,<br /><br />Thank you for sharing your feedback. We’re sorry to hear you received the wrong model and understand how frustrating this experience must be. We appreciate you bringing this to our attention.<br /><br />Kind regards,<br />Shark Clean

Dec 19, 2025
Reviewer name: M Ferguson
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Shark means clean!

Light but very effective! Once again Shark is a go to product in my house.

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Oct 10, 2025
Reviewer name: JB
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great carpet cleaner

Works great and very easy to clean when finished

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May 3, 2025
Reviewer name: Wendybelle02
3 out of 5 stars
3 out of 5 stars review

Too Dang Small...

Even with other reviewers on this site and others saying that the tanks were too small but they could overlook that because of the amazing job it does cleaning, I JUST CAN'T :/ I only cleaned maybe half of the carpet in our great room and just certain areas in our bedroom and was out of the small bottle of solution that it came with. I can't even tell you how many times I had to empty/wash out the tank. If you need a workhouse to do your carpets and you want to blow through your concentrate while getting steps in running back and forth to your sink then this is the carpet cleaner for you. Just want to do area rungs, this is your cleaner. If you want to be able to do more than a small section of carpet at a time without running out of solution or having to empty the tanks THIS IS NOT YOUR CLEANER! I did like how powerful the suction is, but I just can't justify buying this...its not helpful to me but a huge hinderance :/ All cleaned up and going back...ugh.

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reply from SharkNinja Product Expert

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you aren&#39;t happy with the performance and capacity of your CarpetXpert. We&#39;ll absolutely share your feedback with the relevant teams for consideration on future products.<br />Kind regards,<br />Shark Clean

Mar 23, 2026
Reviewer name: NORM
2 out of 5 stars
2 out of 5 stars review

Wrong item from Sam's club

The model EX304 advertised and ordered through Sams club arrived, but is actually a different model EX234. I'll probably return it because of that

Helpful?65B3XM3641DT17791554610
reply from SharkNinja Product Expert

Hello there,<br /><br />Thank you for sharing your experience with us. We definitely understand why you’d want to return the unit, especially after receiving a different model than what was advertised. Since the purchase was made through Sam’s Club, we recommend reaching out to them directly so they can review the order and assist you with a return or exchange. We truly hope this experience doesn’t affect your thoughts about our brand.<br /><br />Kind regards,<br />Shark Home

Mar 11, 2026
Reviewer name: TAMMY
5 out of 5 stars
5 out of 5 stars review

Shark deep clean

I absolutely love this machine it deep cleans so well, brings my rugs back to looking new again. I couldn't have asked for a for no better.

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