Hello Brian, thank you for sharing your detailed feedback. We’re glad to hear the Carpet Expert has performed well with pet hair, and we understand how frustrating it can be to frequently refill smaller tanks during larger cleaning jobs. We’re also sorry to hear about the power issues you’ve experienced; that’s certainly not expected. Since you’ve had the unit for under a year, our Customer Care team would be happy to help review troubleshooting or warranty options. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home

Hello Ruby,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you’re having trouble assembling your CarpetXpert. Please reach out to our team by phone at 1-855-427-5127, we&#39;d be happy to help you out with this.<br />Kind regards,<br />Shark Clean

Hello Jacqueline, <br /><br />Thank you for sharing your review. We’re truly sorry to hear that your Shark Stain Striker didn’t meet your expectations. We understand how disappointing it can be when the design and features don’t align with what you were hoping for, especially since there isn’t a clean water rinse option. We&#39;ll pass this information onto our development team for future improvements as we truly do value and appreciate your feedback. <br /><br />Kind regards,<br />Shark Home

Hi Elizabeth,<br /><br />Thank you for your feedback. We’re disappointed to hear that you received the incorrect unit from Sam’s Club when attempting to register your CarpetXpert HairPro. We understand how frustrating that can be, especially when you were simply trying to confirm the model information. Your experience and comments are truly appreciated and will be shared with our internal team to help improve accuracy and the overall customer experience. We’re grateful you took the time to share this with us, and we hope you’ll consider choosing us again in the future.<br /><br />Kind Regards,<br />Shark Home

Hello Lisa, <br /><br />Thank you so much for sharing your feedback. We&#39;re disappointed to hear about your experience with our Shark Carpet Cleaner. We understand how frustrating it can be when the item doesn&#39;t arrive as expected, as a part was damaged which resulted in the solution not being sucked up. We&#39;re sorry that you&#39;ve had to process a return and no refund was provided. For us to further assist and look into this matter, kindly provide us with a call at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We do hope we&#39;re able to restore your confidence in our brand. <br /><br />Kind regards, <br />Shark Clean.