Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration. We’ll send your feedback over to the team, it could help shape what’s next. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Our team is available: 📞 Monday to Friday: 9 am– 9 pm. ET 📞 Saturday: 9 am– 6 pm. ET Kind regards, Shark Clean

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the handle on your Shark seems defective and won’t latch properly. We understand how frustrating and this must be, and we sincerely apologize for any inconvenience this may have caused. Please note that we perform thorough quality inspections, and this should not have happened. We value and care about all our customers, and we truly appreciate your support. Rest assured, we’ll share your feedback with the appropriate teams internally. We suggest reaching out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi Sandy, Thank you for your feedback on the Detect Pro. We're glad to hear you're happy with the suction power, but we're sorry to learn that the vacuum isn't meeting your expectations when it comes to cleaning under your bed. When using the vacuum in Lift-Away mode, you'll have greater flexibility to clean under furniture and around hard-to-reach spaces. To help you get the best performance from your vacuum, we've provided a range of helpful guides and support resources here: https://support.sharkninja.com/product/shark-detectpro-with-duoclean-detect-and-liftaway/01tHs00000D0eRIIAZ Kind regards, Shark Home