Hi Debbie, Thank you for taking the time to share this feedback with us. We understand how frustrating it is to have your Shark Detect Pro start jumping and leaving marks on the carpet after it was working well initially. We know how disappointing it is when cleaning makes floors look worse instead of better. Please click the link below to try our self‑troubleshooting steps, which may help address this issue. If unsuccessful at the end, an agent from our team will reach out and provide further steps. https://support.sharkninja.com/en-CA/article/LA800-Series-Shark-DetectPro-Lift-Away-Upright-Vacuum---Troubleshooting-Guide If you have any additional concerns, please feel free to reach out to us through the link below so we can look into it further and assist you. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Janine, Thank you for taking the time to leave a review. We’re unhappy to hear about the trouble you’re having with your vacuum on area rugs. We completely understand how frustrating it is when it feels too powerful to use comfortably, especially if you have several smaller rugs in your home. While our vacuums are designed to provide strong, effective suction, we understand that some lightweight or low‑pile rugs can be more difficult to navigate. Your feedback has been shared with our team, as experiences like yours help us continue improving our products. For further assistance troubleshooting, please click on the link below to our support page. Our support team is here to support every step of the way. https://support.sharkninja.com/article/LA800-Series-Shark-DetectPro-Lift-Away-Upright-Vacuum---Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration. We’ll send your feedback over to the team, it could help shape what’s next. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Our team is available: 📞 Monday to Friday: 9 am– 9 pm. ET 📞 Saturday: 9 am– 6 pm. ET Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We’re sorry, that the Lift‑Away feature on this model doesn’t meet your needs when it comes to vacuuming under lower furniture. Different models in our lineup offer different Lift‑Away capabilities, and we understand how important it is to have a vacuum that fits your home layout. If you’d like help learning how to operate your model, or if you have any questions about your current vacuum, our team would be happy to assist. You can input your model number into our support page below. https://support.sharkninja.com/ Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We’re glad to hear this model is working great for you, but we’re sorry to hear the cord length feels shorter and less convenient. That’s definitely not the kind of experience we want for you. We always aim to balance performance, design, and convenience, but we never want you to feel limited while cleaning. Your feedback matters, and we’re committed to improving. We'll be sure to pass this along to our product development team for review. Kind Regards, Shark Clean US