The cord is so rigid it won’t roll up and it gets hung on things and constantly trips me. Won’t lay flat on the floor. It is also shorter than my other 2 Shark vacuums. The roller bar on this one is very loud too and sounds like something could be wrong, but I just opened it and used it for about an hour with no change.

This was my 4th Shark purchase and I've loved every product. The Detect Pro is amazing and my favorite upright vacuum so far. Great suction, I love the automatic floor type detect feature, and the lights are amazingly bright on this one. I always recommend people to get one with powerfins, they do not hold on to strings and hair like the brush roll does. Great vacuum, hopefully the upgraded tech lasts a long time.

I bought this shark az4002 about a month ago. I absolutely love it! But the reason for four stars is the hose itself is so short that when you take the canister off the front of the unit to vacuum under the bed you have to lay the canister on its side because it falls down. And if you take the canister off to suck something in a corner up the unit Falls over on you. It's whacked my ankle several times when I'm vacuuming under the bed because the hose pulls the canister. And I've also whacked my head with the wand still attached to the unit when I try to suck something up with the end of the hose because it pulls it over also. That's the only thing I think I would change about this vacuum. And they do not make a longer replacement hose. I sure wish they did! Thanks, Gretchen

I love this vacuum! I spent months reading reviews on which one to replace my old vacuum with. I have two German Shepherds who shed nonstop year round. This vacuum gets hair out of the carpet that I never knew was there. I love the power it has behind it! So satisfying to see what it sucks up! I love the little smell insert. It is such a nice fresh scent as you vacuum.

Finally, A Vac that actually picks up all the dirt and debris that other popular brands have left behind! It is Amazing! It cleans with easy and precision. The Tool makes for a quick & easy cleanup! I Highly Recommend this Vac!!! I could’ve saved thousands I’ve spent on duds! Thanks, Shark Ninja!

I love shark vacuum but not crazy about this one that I need to switch a bitty for floor to carpet to tools I would return it

I will never buy another product but Shark Aftermarket service is awesome. People are friendly. The product is really good. Thank you so much!

I have had this vacuum for three months now and can honestly say that I love it. When I tell you it gets every piece of dog hair from my carpet, and with ease. I’d recommend this vacuum over and over again.

This vacuum works great. However we have furniture under which we want to vacuum and the lift away doesn’t allow that. Didn’t realize that option wouldn’t be on this one.

The handle to use the lift and vacume is defective. Won't latch. Very disappointing. Who wants to send this large item back and box gone. I guess they don't do quality inspection or don't care