Hello Carolyn,<br /><br />Thank you for writing a review. We&#39;re truly sorry to hear about your challenges with the Shark Cordless stick vacuum. We understand the disappointment when there&#39;s poor cleaning performance, especially when you&#39;re relying on an effortless clean. When the magnetic closure fails, causing debris to fall onto the floor, it can certainly increase the frustration. We&#39;d love the opportunity to make this right, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hello there, <br /><br />Thank you for sharing your review. We’re truly sorry to hear that the light on your Shark Clean &amp; Empty vacuum didn’t meet your expectations for detecting debris. We understand how frustrating it can be to experience concerns with suction performance, especially when you rely on consistent and dependable cleaning results. Before a return, we&#39;d like the opportunity to perform troubleshooting, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hi there,<br /><br />Thank you for your feedback on the Clean &amp; Empty Cordless. We understand how frustrating this must be, especially when the vacuum isn’t picking up debris on hardwood floors and is leaving dirt behind, that’s not the result you should expect. This isn’t our usual standard, and we’d appreciate the opportunity to make this right. For troubleshooting assistance, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to assist you further.<br /><br />Kind Regards,<br />Shark Home

Hi there, thank you for sharing your experience with us. We understand how frustrating it can be to have limited battery life across modes, stronger performance on hard floors than carpet, and a design that makes stair cleaning uncomfortable. We also recognize how disappointing it is when travel prevents fully testing a product within the return window. This isn’t the level of convenience or performance we aim to provide, and your feedback is important to us. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do our best to help review your situation and explore possible options.<br />Kind regards,<br />Shark Home

Hello Sarah, <br /><br />Thank you for sharing your review. We’re sorry to learn about the challenges you’ve encountered with your Shark Cordless Stick vacuum. We recognize how inconvenient frequent emptying can be, particularly when it extends the time needed to complete your cleaning. We also understand how disappointing it is to experience poor cleaning on carpets, especially when reliable performance is expected. Your satisfaction matters to us, and we understand the importance of strong performance across all floor types. We&#39;re committed to making this right, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hi There,<br />Thank you for taking the time to leave a review on our Shark Detect Cordless Vacuum.<br />We&#39;re sorry to hear of your disappointment with the battery life of your vacuum. We will relay your sentiments to our designated team for further consideration. Do note, the average runtime is around 60 minutes on a full charge. Should your unit happen fall outside of this time frame, don&#39;t hesitate to give us a call.<br />You can reach our team by phone at 1-855-427-5127, we&#39;d be happy to look into this for you. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.<br />Kind Regards,<br />Shark Clean

Hi dear customer,Thank you for sharing your feedback on the Shark Detect Clean & Empty Cordless Vacuum. We’re sorry to hear about the issues you encountered, especially after such a short time. It’s great to know it worked well on your hardwood floors, but we completely understand your frustration with the vacuum shutting off on carpets and upholstery.It sounds like the unit may indeed have been defective. While returns are managed by the retailer, we’d love to help troubleshoot further or provide guidance if you’d like to give Shark another try. Please feel free to reach out to us at 1-855-427-5127, and we’ll work with you to find a solution.Your feedback is important, and we’ll share your experience with our product team to ensure we continue improving. Thank you for bringing this to our attention, and we’re here to assist you however we can.Kind regards,Shark Clean