Hi there,<br /><br />Thank you for your feedback on the Clean &amp; Empty Cordless. We understand how frustrating this must be, especially when the vacuum isn’t picking up debris on hardwood floors and is leaving dirt behind, that’s not the result you should expect. This isn’t our usual standard, and we’d appreciate the opportunity to make this right. For troubleshooting assistance, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to assist you further.<br /><br />Kind Regards,<br />Shark Home

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your cordless vacuum. We will absolutely share your feedback about this Shark's design and performance with the relevant teams for consideration on future products. Please don't hesitate to reach out to our team by phone at 1-855-427-5127, so we can look into this further.Kind regards,Shark Clean

Hello there,<br /><br />Thank you for taking the time to share your experience with us. We understand how frustrating it must be to have your vacuum work well, only to suddenly begin overheating and shutting off after just 30 seconds. This certainly isn&#39;t the experience we want for our customers, and we can see how this would have you considering a return. If you haven’t returned the unit to Sam’s Club yet, we’d love the opportunity to take a closer look and ensure the vacuum is working as it should. Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to assist you. We&#39;re available Monday–Friday: 9 a.m.–9 p.m. ET, and Saturday: 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Shark Home

Hi there, thank you for sharing your feedback. We’re disappointed to hear that the vacuum hasn’t met your expectations and hasn’t performed as intended, even after only a few uses. We understand how frustrating this must be, especially when you were looking for a reliable alternative and found that it didn’t provide the pickup power you expected. We’d appreciate the opportunity to look into this further and help address the concerns you’ve raised. A return is the last thing or expense we’d ever want you to have to go through. Please contact our Customer Service Team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Home

Hello, Thank you for taking the time to leave a review. We are really sorry for the inconveniences you are having with your Shark Detect Clean & Empty Cordless Vacuum. Based on the suction power you’ve described, it sounds like your vacuum is not working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.Kind regards, Shark Clean

Hi Bradford,<br /><br />Thank you for sharing your feedback. We’re sorry to hear the vacuum didn’t meet your expectations and understand your decision to return it. We hope you’ll choose Shark again in the future.<br /><br />Kind regards,<br />Shark Clean