Hello. Thank you for your time in providing feedback. We sincerely apologize that your vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.Kind regards,Shark Clean

Hello,Thank you for taking the time to leave a review.Based on the suction power you’ve described, it sounds like there’s a chance the Detect may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.Kind regards,Shark Clean

Hello Sarah, <br /><br />Thank you for sharing your review. We’re sorry to learn about the challenges you’ve encountered with your Shark Cordless Stick vacuum. We recognize how inconvenient frequent emptying can be, particularly when it extends the time needed to complete your cleaning. We also understand how disappointing it is to experience poor cleaning on carpets, especially when reliable performance is expected. Your satisfaction matters to us, and we understand the importance of strong performance across all floor types. We&#39;re committed to making this right, and we encourage you to contact us at 1-855-427-5127. We&#39;re available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.<br /><br />Kind regards, <br />Shark Home

Hi Gracie,<br /><br />Thank you for your feedback on the Shark Detect Pro Cordless Vacuum with Auto-Empty System. We&#39;re glad to hear you&#39;re enjoying the cordless convenience. It&#39;s great to know the design is making your cleaning routine easier.<br /><br />If you ever have any questions or need support, feel free to reach out to us at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean