Customer reviews for LG 2.1 cu. ft. Wi-Fi Enabled Over-the-Range Microwave Oven w/ EasyClean forVery pleased!
[This review was collected as part of a promotion.] We are very pleased with this microwave. Not only is it attractive above our LG Induction Range, but the Extended Vent was a perfect addition and answer to our kitchen venting dilemma. The features are nice, and capabilities are outstanding.
Stupid Design.
[This review was collected as part of a promotion.] Hi LG, I love LG products; all my appliances are LG brand. But I don't recommend this OTR. Very stupid product design for "Extend Ventilation" When you need to turn on "LIGHT" or/and "Extend Ventilation", you need to open the OTR front door first to activate "ON button" on the glass. There is no other option to turn on "LIGHT" or/and "Extend Ventilation". Question to LG Design Team, : It is a bad design. Why do you design like that? The "LIGHT" and "Extend Ventilation" should turn on / off via the on/off button without the front door opening. I couldn't believe how stupid it is.
Hi there. Thank you for reaching us. I'm so sorry to hear that you're disappointed with the design of our Over-the-Range (OTR) microwave, MVEL2137F. I understand that you love LG products and have had a positive experience with our brand in the past. It's unfortunate that this product has fallen short of your expectations. I want to acknowledge your frustration with the "Extend Ventilation" feature, which requires you to open the front door to activate the "ON" button on the glass. I can imagine how inconvenient and counterintuitive this design must be for you. I'd like to assure you that I've shared your feedback with our design team, and we take all feedback seriously. We strive to create products that are user-friendly and intuitive, and it's clear that we fell short in this case. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Paint on slide-out peeled off
The surface of the slide-out hood has a defective painting. Basically, the paint peeled off. Please take a look at the pictures I've attached. Note, this is not a mechanical damage! The paint was removed during the regular cleaning by a simple kitchen sponge.
Hey there. We appreciate your time in leaving us a review on your 2.1 cu. ft. Smart Over-the-Range Microwave with ExtendaVent®2.0 & EasyClean®. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Would like to like it even more but.......
Very much so far like SO much about this microwave. A second one from LG the first lasted 7 years and similar. Of course, I wanted another. Sleek in looks and design many features I wanted were on this one. Easy to use and quick to learn what's not to like? I have a cabinet right next to where this microwave is mounted. The indentation which is on the right side of the microwave door is then blocked. In order to open it, you must pull on the very top right corner. Man, that stinks... I thought, but I misread the tab at the bottom of the door opened it. No, that just pops out the bottom vents. Trying to find a workaround or some sort of solution as it was totally installed before we discovered it. I know I am not the only one that has a cabinet flanking the stove so this should be brought to everyone's attention.
Great vent, amazing Microwave
I was very skeptical in general on over the range microwaves as effectiveness in the vent, but this one is an excellent choice. We have the exhaust going outside and basically we can do any frying and no smell inside. It is very powerful and we can see how the smoke is exhaust. The microwave is super quiet and the design we simply love it. Totally worth the money spent!
Hello, Lucia! Loving the confidence in your MVEL2137D! It’s great hearing this LG over‑the‑range microwave won you over — that strong exterior venting, quiet operation, and sleek design really do make it feel like a standout upgrade. And when a unit can handle frying without leaving the kitchen smelling like it, that’s a win in any home. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Wow, great microwave!
[This review was collected as part of a promotion.] I am very impressed with this microwave, more than I expected. Most microwaves work the same and this one functions as it should but better. I love how the screen lights up when you use it and is dark when it is not used. I am extremely impressed with its exhausting ability. I can't stop recommending microwave to friends and family.
Hi there, thank you for sharing your thoughts about your LG 2.1 cu ft Smart Over the Range Microwave with ExtendaVent 2.0 and EasyClean, model MVEL2137F. It is great to hear how much this microwave has exceeded your expectations. The bright, responsive display and the way it stays dark when not in use give it a clean, modern feel, and the ventilation strength you mentioned is one of the standout features of this model. Knowing you have been recommending it to friends and family says a lot about your experience with it. If you ever need support, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️
[This review was collected as part of a promotion.] We love our microwave oven! The selection of presets is good. The slide out fan extension works great at extracting fumes from the front burners on the stove. Only problem is getting connects to WiFi. Still toying with that….
Hello there! Thanks for sharing your thoughts. Glad to hear the microwave is doing a solid job in the kitchen, especially with that vent pulling its weight. We’ll pass along the note about the WiFi setup so the team can take a closer look. If you need help getting it connected, @LGUSSupport is ready anytime. #LifesGood ❤️ -Rich
Great oven with some issues
As a microwave, this works very well and has some very nice features that others have mentioned. I will add the not-so-nice things that I have not seen mentioned in other comments: - The vent trip piece is plastic. The trip on the oven door is stainless and scratch resistant, but not the vent. See my photos of the scratches on the vent from day one. I don't know if those were there from shipping (I didn't look that closely until after I had it installed as I thought it was stainless, also) or from me installing it, but it's really ugly and subpar that in zero hours of use, I have these scratches. Really poor quality in materials selection, LG. - Why can I not turn off the ":" and WiFi indicators on the screen? I can turn off the clock, but the ":" still displays. There is no way to turn off the WiFi symbol except to disable the WiFi. I don't understand this. The face of this oven would be so clean without these nasty icons on. As it stands, - When using the light (or, in my case, the nightlight feature), the screen/keypad stays illuminated. Why? Again, a nice face is ruined by lighting everything up. I'm really ticked off that the plastic is scratched, and LG really cheaped out on that aspect of build quality. These other issues could be fixed with a software update, but I suspect, based on other interactions I've had with LG, they won't be, as they don't care about their customers once they have their money. But if others are turned off by this, now you know!
Good microwave, bad install
[This review was collected as part of a promotion.] Overall the microwave itself is great. However, I have serious complaints about the install process. You need good studs AND good overhead/sides support to mount this thing proper. Additionally, they ask that you use an outlet. Not everyone can do that depending on how your home is set up. Installation instructions are vague at best.
ExtendaVent does not work
ExtendaVent is a gimmick. I bought this LG microwave because I thought the ExtendaVent is a brilliant design. After installing the microwave and using it, when you open the ExtendaVent, the suction is so weak that you don't even see any smoke being vented out. The only way for Smoke to be vented out is when you close the ExtendaVent. This design is a total gimmick, please do not buy this microwave for the ExtendaVent.
Hey there! thank you for bringing this to our attention. We value the feedback provided by customer such as yourself, as this helps us to improve our products continuously. Hence it will not be easy having an issue with the extended vent, here are a few steps to troubleshoot: Make sure that the charcoal filter is thoroughly clean or replace if it's clogged with grease and debris. Inspect the extended vent slides out smoothly and full extends when activated. Examine the vent duct is clear and properly connected to the outside vent. Test the blower motor if it is working, if you don't hear anything, it may need to be replaced. if the issue persist, it may need a technician to diagnose the unit further. If you still need help, please don't hesitate to reach out to our LG CareQ Team at 1-888-542-2623 and we will more than happy to assist you. Have the model and serial number handy.