Customer reviews for LG 2.1 cu. ft. Wi-Fi Enabled Over-the-Range Microwave Oven w/ EasyClean forMember photos
Verified Purchase
Great fan, moves lots of air quietly
After a few over the range microwaves that don't move enough air, had poor vent and light placement this OTR microwave is excellent. Clean look, does get fingerprinted pretty quick but that's to be expected. The push out fan feature is excellent, you can see how effectively it pulls air when boiling water. And it's oh so quiet, can even leave it running on low while eating and not be annoyed!
It’s wonderful to hear that your new over-the-range microwave has been such a noticeable upgrade from your previous models. From the clean modern look to the impressive ventilation performance, it sounds like it’s checking all the right boxes in your kitchen! We especially loved hearing your comments about the push-out fan feature and how quietly it runs — being able to keep it on during meals without the constant noise is exactly the kind of everyday comfort we aim for. And seeing the ventilation actively pull steam while boiling water? That’s always satisfying to watch! Thank you again for taking the time to share such thoughtful feedback and for choosing LG for your kitchen. We truly appreciate your support! Our LG CareQ Team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Excellent Microwave- avoid LG installers
This replaced a very similar LG, also with ExtendaVent, which is fantastic. LG installers refused to install and returned it because "it won't fit". It is the exact same size as the old one. So I ordered again without installation and had it installed by a 3rd party. (They said the same thing with my LG fridge. I installed that myself). I only have 2 issues with this microwave: 1. It doesn't have +10 sec button. 2. You have to open and close the door before you can access any buttons. It should have a sensor that lights up the buttons when you tap the front.
Hi! We appreciate your 5‑star shoutout for your LG TV—great value and great performance make an awesome combo, and we’re glad it’s hitting the mark for you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Verified Purchase
Extra ventilation when needed
I purchased this microwave due to the extra vents. They are effective when cooking smells need removal however the normal 2 vents work well for normal need
Thank you for sharing your feedback on your LG MVEL2137F! We’re glad to hear the extra vents have been effective in removing cooking odors and that the unit is working well for your everyday needs. If you ever need assistance, please feel free to reach out to the LG CareQ Team: Phone: 1-888-542-2623 Support: https://www.lg.com/ca_en/support
Verified Purchase
Excellent Microwave
We found ourselves suddenly having to replace our microwave and bought this one. We are very happy with it. It looks very nice as well and is easy to use.
We’re truly delighted to hear that your new microwave has been such a smooth and reliable replacement during an unexpected situation. Your feedback really means a lot to us, and it’s always rewarding to know that our products are able to bring ease and peace of mind when it’s needed most. We’re especially happy to hear that you’re enjoying its sleek, modern design and how simple and intuitive it is to use. It’s wonderful when thoughtful design and everyday convenience come together to create a more enjoyable kitchen experience. Your satisfaction means the world to us, and we sincerely thank you for your trust and for choosing LG. We look forward to continuing to deliver the same level of quality and experience that made your purchase a positive one from the very beginning. If you ever need assistance, our LG Care team is always happy to help at 1-888-542-2623 or via email/chat at https://www.lg.com/ca_en/support/contact-us/
Good features, awkward filter replacement
Really like this microwave. We built an ADU attached to our daughter's house because of my husband's physical limitations, and this microwave is great for a wide variety of cooking. My only complaint is the filters: WHY do I need a screwdriver to take them out for cleaning? The ability to have the air filter tray come forward is great. It can pick up the air from the stove's front burners so our small space doesn't get inundated by food scents.
Hi! We appreciate you sharing such a thoughtful review of your LG Microwave, and it’s great to hear how well it’s supporting your cooking needs in your ADU. The way you described its versatility and the effectiveness of the forward‑pulling air filter tray really highlights what makes this LG unit shine in a smaller space! We also hear your point about the filters requiring a screwdriver, and we appreciate you calling that out—it’s helpful feedback as we continue improving ease of use across LG appliances. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Love it
Wanted to upgrade our over the stove microwave and found this LG one. I love the slide out vent option. It really does get rid of steam and oil smoke from the front burners. It will help when we change to a gas range and oven. Other reviews stated issues with the side out function. I see no issues with the durability. Just don't lean on it or put things on it. Power is amazing and food cooks quickly and evenly. Some others disliked that the screen goes blank until you open the door. I don't notice this as an issue. You have to open the door to put your food in first. The only time it requires opening is to use the timer function. We are very impressed with the look, features, quality and price. It's a little more expensive rhan other models but only a few have the expended vent features. Purchased direct from LG.
Hi! We appreciate your excellent 5‑star review of your LG over‑the‑range microwave! It’s great to hear how much you’re enjoying the slide‑out vent — that feature is designed exactly for situations like yours, where steam and smoke from the front burners need extra help. It’s also reassuring to know you’re finding it durable and easy to use, especially with the strong cooking performance and even heating! Your notes about the display and the overall design are really helpful, and we’re glad the look, features, and power all came together to make this a worthwhile upgrade for your kitchen. Hearing that you’re impressed after purchasing directly from LG means a lot! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Verified Purchase
Good
[This review was collected as part of a promotion.] I've been using this oven for a month and it has worked as expected, The QR code to connect it to the ThinQ app does not work and the app is not detecting the oven, I chatted with the supportt team 2 times but no sucess, I haven't been able to connect it to the wifi and use the "smart" part of it.
Hey there! That sounds odd! We understand you've done a fair share of troubleshooting, and we've helped in the past, but we'd like another chance to get this right. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We'll be waiting to hear from you. ^Gaby
Microwave was unsatisfactory
In less than two months Magnetron in the microwave arced and damage was so bad the product had to be replaced with a different brand
Hello, Steve. Thank you for taking the time to share your feedback regarding your LG MVEL2137F Over-the-Range Microwave. We appreciate you sharing your experience with us. For future reference or for general best practices regarding microwave usage, keeping interior surfaces completely free of food splatters and avoiding any metal utensils or aluminum foil helps ensure proper operation and prevents electrical arcing, as detailed at https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-arcing-or-sparking--1430169363778?srsltid=AU7gw4V1VdbvLsa5U8S1OEPGy6nnJsKpDBzXX_bVUjJS5_W0_s6sEPAz We truly value your past patronage and hope to have the opportunity to serve you again in the future. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Beautiful Look
After 1 1/2 product stop working. I had to pay for service and order a control board that I've been waiting for 1 month had have still not received item
Hi. We appreciate you taking the time to share your review regarding your LG Over-the-Range Microwave MVEL2137F. We recognize your experience with the unit power and part delivery for your appliance. To help reset the internal controls, disconnect power at the circuit breaker for 5 minutes before restoring power to the unit. We want to help ensure your kitchen setup operates smoothly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Worst service
Absolutely horrible service. I have had this product not properly installed a month ago and they have still not gotten to repair it after numerous calls. Please do not buy from LG.
Hi. We appreciate you sharing your thoughts and feedback regarding your LG MVEL2137F Over-the-Range Microwave. We always strive to provide seamless setup, high-quality workmanship, and dependable assistance for all our products, and we want to help ensure your appliance is securely integrated into your home. To ensure the unit is stable and properly aligned on the mounting bracket while waiting for further service, we recommend verifying that the top cabinet screws are securely fastened and that the front edge is completely level with your kitchen cabinetry. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James