Hi Becky, Thank you for taking the time to leave a review on our CREAMi Scoop & Swirl. While you can use store bought ice-cream as a base for your treats, you're able to get creative and invent treats as well. You can look at our recipe guide here https://support.sharkninja.com/recipes?productName=ninja-creami-scoop--swirl?categoryType=Recipes&productId=01tHs00000D0UYSIA3 or even on our website here for treats you can try, adjust and make your own! You can find those here: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes If you have any questions on ways to maximize your CREAMi experience, feel free to reach out to our team here: https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen US

Hi Adar, Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel. We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi Wendy,\nThank you for taking the time to share your thoughts. We're glad to hear you like the Swirl overall, but we understand your concern about the level of prep involved.\nThe Swirl is designed to give you full control over your frozen creations—whether it’s soft serve, sorbet, or frozen yogurt—so you can personalize ingredients, flavors, and textures. That said, we understand it can feel like you're doing more of the work compared to a traditional ice cream maker.\nWe truly appreciate your feedback and will be sure to share it with our product team as we continue to improve our designs. Thanks again for being part of the Ninja family!\n\nSincerely,\nNinja Kitchen US