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Customer reviews for Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs for
Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs
4.4 out of 5 stars
stars212 ratings212 reviews
  1. 5 stars75% (158)
  2. 4 stars8% (18)
  3. 3 stars6% (13)
  4. 2 stars5% (10)
  5. 1 star6% (13)
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Showing 81-90 of 212 reviews
Dec 25, 2025
Becky40
1 out of 5 stars review

Don't waste your money

Giving it 1 star because I can't give it zero. We received this as a gift and it does not make ice cream. You take already made ice cream either store bought or homemade and run it through this machine to give you a "soft served" experience. Please don't waste your money on this product. Very disappointing.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi Becky, Thank you for taking the time to leave a review on our CREAMi Scoop & Swirl. While you can use store bought ice-cream as a base for your treats, you're able to get creative and invent treats as well. You can look at our recipe guide here https://support.sharkninja.com/recipes?productName=ninja-creami-scoop--swirl?categoryType=Recipes&productId=01tHs00000D0UYSIA3 or even on our website here for treats you can try, adjust and make your own! You can find those here: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes If you have any questions on ways to maximize your CREAMi experience, feel free to reach out to our team here: https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen US

Jan 10, 2026
Anne Marie
5 out of 5 stars review

Love this!!

I love this machine, we have made protein Ice Creamm since we bought for oursselves at Christmas, I am Keto but an ice cream lover also, so it fits perfect into my diet, also my husband is diabetic and also loves ice cream. Love the quality of Ninja products and this didn't disappoint.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Oct 18, 2025
Mystery
4 out of 5 stars review

Great product

Great product however, it is exspensive and like every other machine I looked into you still have to freeze your ingredients for 24hrs. It comes with a small recipe book which is great for beginners. I ordered extra containers so I can make different flavors as this only comes with 2.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Apr 19, 2026
Jules58
5 out of 5 stars review

Easy to use

Purchased this machine a.month ago and loving experimenting so many different yummy flavours from it. Thankyou

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Mar 13, 2026
Adar
1 out of 5 stars review

Bad ninja swirl by creami

It doesn't work; it makes a loud noise as soon as it's plugged in, turns on by itself without pressing the power button, and has an error message on the screen that won't go away. It's a total disappointment.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi Adar, Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel. We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Mar 28, 2026
Ice cream lover
5 out of 5 stars review

Yum

[This review was collected as part of a promotion.] Yum yum yum yum amazing amazing amazing 🤤🤤🤤🤤🤤🤤🤤🤤🤤

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Oct 25, 2025
yumi
5 out of 5 stars review

Great gift

Brought this as a gift for my daughter, she just loves everything about it, so easy to use and great ice-cream everytime

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Dec 7, 2025
Tnacole
5 out of 5 stars review

Love this machine

My family lived the machine. The only issue I gave is that I just bought it a few months ago now they have new colors. I bought this to replace my cream which I had since it came out.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Oct 8, 2025
Wendy0405
2 out of 5 stars review

okay

I brought the machine servals months ago and used it about 3times. I like the machine but i feel as though I’m making the ice cream and the machine is just a dispenser

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi Wendy,\nThank you for taking the time to share your thoughts. We're glad to hear you like the Swirl overall, but we understand your concern about the level of prep involved.\nThe Swirl is designed to give you full control over your frozen creations—whether it’s soft serve, sorbet, or frozen yogurt—so you can personalize ingredients, flavors, and textures. That said, we understand it can feel like you're doing more of the work compared to a traditional ice cream maker.\nWe truly appreciate your feedback and will be sure to share it with our product team as we continue to improve our designs. Thanks again for being part of the Ninja family!\n\nSincerely,\nNinja Kitchen US

Nov 1, 2025
Iris5
5 out of 5 stars review

Recommend to everyone!

My family purchased this a month ago and use it weekly! It’s our new favorite kitchen item! It is so versatile and makes even greater ice cream than you can ever buy

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743