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Customer reviews for Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs for
Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs
4.4 out of 5 stars
stars212 ratings212 reviews
  1. 5 stars75% (158)
  2. 4 stars8% (18)
  3. 3 stars6% (13)
  4. 2 stars5% (10)
  5. 1 star6% (13)
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Showing 1-10 of 212 reviews
Apr 29, 2026
Tejal
5 out of 5 stars review

Verified Purchase

This ice cream maker is truly hassle free. And makes great tasting ice cream quickly. The ninja creami recipes are best to follow. it's has a great appearance and a very good buy, whenever it comes on sale

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Feb 20, 2026
WalmartCustomer
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] I have looked at other retailers for this item and your price had them beat. I always look for deals before I purchase anything and Walmart has been one of my go to stores, thank you for keeping your prices down.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Apr 10, 2026
Melan
5 out of 5 stars review

Verified Purchase

Get it

Absolutely in love - I'm diabetic type 1 And all the ice-cream offered in store are or too sweet or to expensive or just not good. This is great And even my kids love making the mix and wait for it

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
Apr 10, 2026
Corinne
5 out of 5 stars review

Verified Purchase

Great Buy

(This review was collected as part of a promotion.) My husband asked for this because he loves ice cream. He was so excited and could wait to have it delivered. Great product and worked as indicated. Looking forward to trying the different flavours.

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
Apr 15, 2026
Mildred
5 out of 5 stars review

Verified Purchase

The best birthday gift...... ever...

This is the absolutely best. No more chemical filled ice cream. Thank you Ninja.. I have more of your products and from the ninja woodfire BBQ to the air fryer.. I highly recommend them all.

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
Nov 23, 2025
Gary
5 out of 5 stars review

Verified Purchase

The soft serve lid is a nightmare to use Comes apart every time we have to try and get it off. We got this machine because of the soft serve option and cant even use it because it is so hard to get off it requires pliers to do it. The the lid falls apart so we cannot do soft serve cone which was the reason for paying 450.00 that I can only use half of.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Mar 11, 2026
damon
3 out of 5 stars review

Verified Purchase

So So machine...

Got this for my daughter for a bday gift as she was wanting one for a while, was excited to get it%26after had it for a bout a week%26went thru all the functions, only a few really did what they were supposed to, so in all would have been better buying something cheaper would have gotten more in the long run...live and learn

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello Damon,<br /><br />Thank you for taking the time to share your feedback with us. We understand how disappointing it must be when a gift you were excited to give doesn’t perform the way you expected, especially after trying out several of the functions. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to take a closer look and help ensure you’re getting the most out of your product. Please feel free to give us a call at 1‑800‑365‑0135, where one of our product specialists will be more than happy to assist you and walk through any steps that may improve performance. We&#39;re available Monday–Friday: 9 a.m.–9 p.m. ET, and Saturday: 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen

Oct 1, 2025
Kywan
3 out of 5 stars review

Verified Purchase

Ninja creamy

First off , I love ice cream , so waiting , twenty-four hours is not an issue. The soft ice cream dispenser doesn't always work. The error E flashes and the pad retracts, thereby not pushing out soft ice cream. It took me three days to get soft ice cream. I remixed several times before it worked. My suggestion is to let it soften up just a little bit before mixing it for soft ice cream. The ice cream comes out smoothly. Other than this issue, It's a wonderful product. The bucket is easy to install, You receive great results for your dessert if you know how to mix your own products, and you get optional little recipes. I would have bought the other item with more options like slushies, however too many bad reviews or refurbish products.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello Kywan,<br /><br />Thank you for sharing your detailed experience with our ice cream maker. We&#39;re glad to hear you&#39;re enjoying the results and appreciate your enthusiasm for ice cream! We understand how frustrating it can be when the soft ice cream dispenser doesn’t perform as expected. Your feedback is valuable, and we’ll be sure to pass it along to our development team for future improvements. We’d love the opportunity to assist you further. Please give us a call at 1-800-365-0135, where one of our product specialists will be happy to help. We’re committed to delivering a great experience and hope to regain your confidence in our brand.<br /><br />Kind regards,<br />Ninja Kitchen

Apr 26, 2026
RogZol
2 out of 5 stars review

Verified Purchase

Ninja swirl

The end result is good, but I wouldn’t call it an ice cream machine, it’s like a blender. Too expensive for why it is. I expected the machine to freeze the ice cream itself, but it doesn’t

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi there, Thank you for taking the time to share your feedback on the CREAMi Swirl. We truly appreciate your honest perspective regarding the final result and how you anticipated the freezing process would be integrated into the design. We understand how important it is for a product to meet expectations, and we’ll be sure to pass your feedback along to our team for further consideration as we work to improve our offerings. Kind regards, Ninja Kitchen

Jan 20, 2026
Tashia
1 out of 5 stars review

Verified Purchase

Too much work for ice cream!

The machine looks very high-tech, but it’s very bulky. It’s way too many instructions and way too much of a hassle just to make ice cream. I’m definitely not a fan and actually returned it after the first time I used it. It doesn’t make much ice cream when you do make it and way too many things that can go wrong.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hi Tashia,<br /><br />Thank you for sharing your honest feedback. We understand that size, setup, and process can be important factors, and we’re sorry to hear this product didn’t meet your expectations. While many users enjoy the flexibility it offers, we recognize it’s not the right fit for everyone. We appreciate you giving it a try and taking the time to share your perspective. We will absolutely share your feedback with the relevant teams for consideration on future products.<br /><br />Kind regards,<br />Ninja Kitchen