Hello Damon,<br /><br />Thank you for taking the time to share your feedback with us. We understand how disappointing it must be when a gift you were excited to give doesn’t perform the way you expected, especially after trying out several of the functions. That’s certainly not the experience we want for our customers. We’d appreciate the opportunity to take a closer look and help ensure you’re getting the most out of your product. Please feel free to give us a call at 1‑800‑365‑0135, where one of our product specialists will be more than happy to assist you and walk through any steps that may improve performance. We&#39;re available Monday–Friday: 9 a.m.–9 p.m. ET, and Saturday: 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen

Hello Curtis, <br /><br />Thank you for writing a review. We&#39;re deeply sorry to hear that the Creami Swirl didn&#39;t meet your expectations. We understand the disappointment when it doesn&#39;t operate or perform as anticipated, particularly as it doesn&#39;t chill or freeze the ice cream. We appreciate your honest feedback, and we&#39;ll be certain to share it with the relevant team for future improvements. We do hope to remain the trusted brand in your home. <br /><br />Kind regards, <br />Ninja Kitchen

Hi there,<br /><br />Thank you for your feedback on the CREAMi Scoop &amp; Swirl. We understand how disappointing this must be, especially when the product didn’t meet your expectations and felt different from what you were hoping for. This isn’t our usual standard, and your experience truly matters to us. We’ll be sure to share your feedback with our internal team as it helps us continue improving our products and overall user experience.<br /><br />Kind Regards,<br />Ninja Kitchen

Hi Jennifer,<br /><br />Thank you for taking the time to leave a review. We&#39;re sorry to hear that you&#39;re unable to use your Ninja Swirl due to the container not locking into place after only a few months of use. We&#39;d like to help troubleshoot and work toward a resolution. Please contact our Customer Service team at 1-855-427-5127, available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. <br /><br />Kind Regards,<br />Ninja Kitchen

Hi Tashia,<br /><br />Thank you for sharing your honest feedback. We understand that size, setup, and process can be important factors, and we’re sorry to hear this product didn’t meet your expectations. While many users enjoy the flexibility it offers, we recognize it’s not the right fit for everyone. We appreciate you giving it a try and taking the time to share your perspective. We will absolutely share your feedback with the relevant teams for consideration on future products.<br /><br />Kind regards,<br />Ninja Kitchen

Hi Francois, Thank you for taking the time to leave a review and share your experience with us. We're sorry to hear that the product felt like too much work for the amount of ice cream made and that it wasn't as automated as you were expecting. We truly appreciate your honest feedback and will be sure to share your review with the relevant teams internally, as customer insights like yours help us continue to improve our products and user experience. If you need any further assistance, please don't hesitate to reach out to our Customer Service team at: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Ninja Kitchen