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Customer reviews for Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs for
Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs
4.4 out of 5 stars
stars230 ratings226 reviews
  1. 5 stars73% (169)
  2. 4 stars9% (21)
  3. 3 stars6% (13)
  4. 2 stars5% (11)
  5. 1 star7% (16)
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Showing 11-20 of 226 reviews
Mar 4, 2026
barbara
2 out of 5 stars review

Verified Purchase

not what I expected.

It is not an ice cream maker. It is an ice cream server. You mix and pre freeze the ingredients and then use the machine to stir and server. I thought it was a maker to add mix and then it processed and server. But that is not what it is.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello Barbara,<br /><br />Thank you for taking the time to share your feedback with us. We understand how important it is for the product to match what you expected, and we appreciate you highlighting the difference between making ice cream from scratch and the process of pre‑freezing ingredients before using the machine. Insights like yours help us better understand customer expectations. If you need any assistance with your unit or have questions about getting the best results, please give us a call at 1‑800‑365‑0135, where one of our product specialists will be more than happy to help.<br />We&#39;re available Monday–Friday: 9 a.m.–9 p.m. ET, and Saturday: 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen

Apr 10, 2026
Corinne
5 out of 5 stars review

Verified Purchase

Great Buy

(This review was collected as part of a promotion.) My husband asked for this because he loves ice cream. He was so excited and could wait to have it delivered. Great product and worked as indicated. Looking forward to trying the different flavours.

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
Feb 20, 2026
WalmartCustomer
5 out of 5 stars review

Verified Purchase

I have looked at other retailers for this item and your price had them beat. I always look for deals before I purchase anything and Walmart has been one of my go to stores, thank you for keeping your prices down.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Jan 6, 2026
Ray
5 out of 5 stars review

Verified Purchase

way over priced

This thing is cool and all, but it is insanely priced for what it does. This is an outrageously priced toy for people with too much time on their hands

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Dec 10, 2025
courtney
2 out of 5 stars review

Verified Purchase

Not worth the money

I had to make the ice cream and then put it in to the container to use. I found that it was much easier to get more by using an old school with a motor ice cream maker and then using that ice cream for the machine to pull for cones.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hi Courtney,<br /><br />Thank you for your feedback. We appreciate your honesty and the time you took to share your experience. Your feedback has been noted and shared with the relevant department for improvement, and we’re committed to doing better moving forward. We truly value your loyalty and hope you’ll stay with us as we continue to improve.<br /><br />Kind Regards,<br />Ninja Kitchen NA

Aug 19, 2025
WalmartCustomer
5 out of 5 stars review

Verified Purchase

Using it for the first time was amazing. It was easy to put together, and the products of the ice cream and sorbet I have tried so far were incredible. I group-texted my friends' pictures and insisted that they all needed one themselves. I am so happy I saved the money up to buy this.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Oct 1, 2025
Kywan
3 out of 5 stars review

Verified Purchase

Ninja creamy

First off , I love ice cream , so waiting , twenty-four hours is not an issue. The soft ice cream dispenser doesn't always work. The error E flashes and the pad retracts, thereby not pushing out soft ice cream. It took me three days to get soft ice cream. I remixed several times before it worked. My suggestion is to let it soften up just a little bit before mixing it for soft ice cream. The ice cream comes out smoothly. Other than this issue, It's a wonderful product. The bucket is easy to install, You receive great results for your dessert if you know how to mix your own products, and you get optional little recipes. I would have bought the other item with more options like slushies, however too many bad reviews or refurbish products.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello Kywan,<br /><br />Thank you for sharing your detailed experience with our ice cream maker. We&#39;re glad to hear you&#39;re enjoying the results and appreciate your enthusiasm for ice cream! We understand how frustrating it can be when the soft ice cream dispenser doesn’t perform as expected. Your feedback is valuable, and we’ll be sure to pass it along to our development team for future improvements. We’d love the opportunity to assist you further. Please give us a call at 1-800-365-0135, where one of our product specialists will be happy to help. We’re committed to delivering a great experience and hope to regain your confidence in our brand.<br /><br />Kind regards,<br />Ninja Kitchen

Jul 29, 2025
DeB
4 out of 5 stars review

Verified Purchase

Easy to use. Easy to clean. Fun for the family. Great product for anyone who LOVES frozen treats and likes or wants to experiment with different variations and flavors. The only issue so far is that the bowl sticks occasionally when trying to release. A little pricey, but still happy with purchase.

Review from walmart.com
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May 25, 2026
Victor
5 out of 5 stars review

Verified Purchase

Perfect machine for these Arizona summers.

Review from walmart.com
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Feb 24, 2026
Lorri
5 out of 5 stars review

Verified Purchase

Easy set up

I was pleasantly surprised at how easy this was to set up. It’s a great machine with only one downfall, it is loud.

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743