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Customer reviews for Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs for
Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs
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4.3 out of 5 stars
stars
259 ratings253 reviews
  1. 5 stars73% (189)
  2. 4 stars8% (21)
  3. 3 stars6% (16)
  4. 2 stars5% (13)
  5. 1 star8% (20)
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Showing 21-30 of 253 reviews
Aug 19, 2025
WalmartCustomer
5 out of 5 stars review

Verified Purchase

Using it for the first time was amazing. It was easy to put together, and the products of the ice cream and sorbet I have tried so far were incredible. I group-texted my friends' pictures and insisted that they all needed one themselves. I am so happy I saved the money up to buy this.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Jul 29, 2025
DeB
4 out of 5 stars review

Verified Purchase

Easy to use. Easy to clean. Fun for the family. Great product for anyone who LOVES frozen treats and likes or wants to experiment with different variations and flavors. The only issue so far is that the bowl sticks occasionally when trying to release. A little pricey, but still happy with purchase.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Oct 1, 2025
Kywan
3 out of 5 stars review

Verified Purchase

Ninja creamy

First off , I love ice cream , so waiting , twenty-four hours is not an issue. The soft ice cream dispenser doesn't always work. The error E flashes and the pad retracts, thereby not pushing out soft ice cream. It took me three days to get soft ice cream. I remixed several times before it worked. My suggestion is to let it soften up just a little bit before mixing it for soft ice cream. The ice cream comes out smoothly. Other than this issue, It's a wonderful product. The bucket is easy to install, You receive great results for your dessert if you know how to mix your own products, and you get optional little recipes. I would have bought the other item with more options like slushies, however too many bad reviews or refurbish products.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello Kywan,<br /><br />Thank you for sharing your detailed experience with our ice cream maker. We&#39;re glad to hear you&#39;re enjoying the results and appreciate your enthusiasm for ice cream! We understand how frustrating it can be when the soft ice cream dispenser doesn’t perform as expected. Your feedback is valuable, and we’ll be sure to pass it along to our development team for future improvements. We’d love the opportunity to assist you further. Please give us a call at 1-800-365-0135, where one of our product specialists will be happy to help. We’re committed to delivering a great experience and hope to regain your confidence in our brand.<br /><br />Kind regards,<br />Ninja Kitchen

Nov 1, 2025
BrendanK
3 out of 5 stars review

Verified Purchase

Ice Cream has an icy texture and tastes watery

Not sure this was our best purchase…. Our diet is “plant based” and thus we use plant or nut based milk in our ice cream recipes. The machine does process our frozen ingredients as advertised but so far all have an icy texture and watered down flavour.

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hello Brendan, Thank you for taking the time to share your review. We sincerely regret to hear that your ice cream had an icy texture and appeared watered down, which may be due to the type of milk used. We understand how disappointing this experience must have been, and we truly appreciate you bringing it to our attention. Please be assured that your feedback will be shared with the appropriate internal teams for further review. We are committed to continuously improving our products and customer experience. If you need any further assistance with your Creami, please don’t hesitate to reach our Customer Service team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen CA.

Jun 25, 2026
Dominique
5 out of 5 stars review

Verified Purchase

Awesome product!

Super user friendly, great alternative to buying ice cream that isn’t healthy for you

Helpful?67ONBA3HLJUR17743522743
Jul 13, 2026
anonymous
5 out of 5 stars review

Verified Purchase

little load but works good.

Review from walmart.com
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Mar 27, 2026
heath
4 out of 5 stars review

Verified Purchase

Fun for the kids. The biggest downfall was the wait time once you decide to make an ice cream and it has to sit in the freezer for 24 hours

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Jun 17, 2026
Jan
5 out of 5 stars review

Verified Purchase

Purchased as a gift , exactly what he wanted %26 loves it !

Review from walmart.com
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May 25, 2026
Victor
5 out of 5 stars review

Verified Purchase

Perfect machine for these Arizona summers.

Review from walmart.com
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Jun 18, 2026
Selena
3 out of 5 stars review

Verified Purchase

it is a waste of money it's basically a mixer

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello Selena, thank you for your feedback. We’re sorry to hear the Ninja Creami didn’t meet your expectations. While it may seem similar to a mixer at first, it’s actually designed to transform frozen bases into smooth, scoopable treats like ice cream, sorbet, and milkshakes, and we understand that the value can depend on how you prefer to use it; if you’d like, our support team can share tips to help you get the most out of it. Feel free to contact us at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. Warm Regards, Ninja Kitchen