Hello Barbara,<br /><br />Thank you for taking the time to share your feedback with us. We understand how important it is for the product to match what you expected, and we appreciate you highlighting the difference between making ice cream from scratch and the process of pre‑freezing ingredients before using the machine. Insights like yours help us better understand customer expectations. If you need any assistance with your unit or have questions about getting the best results, please give us a call at 1‑800‑365‑0135, where one of our product specialists will be more than happy to help.<br />We&#39;re available Monday–Friday: 9 a.m.–9 p.m. ET, and Saturday: 9 a.m.–6 p.m. ET.<br /><br />Kind regards,<br />Ninja Kitchen

Hello Brendan, Thank you for taking the time to share your review. We sincerely regret to hear that your ice cream had an icy texture and appeared watered down, which may be due to the type of milk used. We understand how disappointing this experience must have been, and we truly appreciate you bringing it to our attention. Please be assured that your feedback will be shared with the appropriate internal teams for further review. We are committed to continuously improving our products and customer experience. If you need any further assistance with your Creami, please don’t hesitate to reach our Customer Service team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen CA.

Hi Tashia,<br /><br />Thank you for sharing your honest feedback. We understand that size, setup, and process can be important factors, and we’re sorry to hear this product didn’t meet your expectations. While many users enjoy the flexibility it offers, we recognize it’s not the right fit for everyone. We appreciate you giving it a try and taking the time to share your perspective. We will absolutely share your feedback with the relevant teams for consideration on future products.<br /><br />Kind regards,<br />Ninja Kitchen

Hello Kywan,<br /><br />Thank you for sharing your detailed experience with our ice cream maker. We&#39;re glad to hear you&#39;re enjoying the results and appreciate your enthusiasm for ice cream! We understand how frustrating it can be when the soft ice cream dispenser doesn’t perform as expected. Your feedback is valuable, and we’ll be sure to pass it along to our development team for future improvements. We’d love the opportunity to assist you further. Please give us a call at 1-800-365-0135, where one of our product specialists will be happy to help. We’re committed to delivering a great experience and hope to regain your confidence in our brand.<br /><br />Kind regards,<br />Ninja Kitchen

Hi Francois, Thank you for taking the time to leave a review and share your experience with us. We're sorry to hear that the product felt like too much work for the amount of ice cream made and that it wasn't as automated as you were expecting. We truly appreciate your honest feedback and will be sure to share your review with the relevant teams internally, as customer insights like yours help us continue to improve our products and user experience. If you need any further assistance, please don't hesitate to reach out to our Customer Service team at: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Ninja Kitchen