Skip to Main Content
Sams Club
Sams Club
Customer reviews for Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs for
Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs
4.4 out of 5 stars
stars212 ratings212 reviews
  1. 5 stars75% (158)
  2. 4 stars8% (18)
  3. 3 stars6% (13)
  4. 2 stars5% (10)
  5. 1 star6% (13)
Sort by |
Showing 71-80 of 212 reviews
Mar 14, 2026
steveq23
3 out of 5 stars review

Only OK

I bought the first one and it had an issue. After about 5 differnt instructions from Ninja they sent me a new one I havent opened yet. What I can tell you is that the machine is heavuy, has multiple steps to go tjru befor you acually get your ice cream or frozen trea and even then the machin only makes one pinta at a time. There is no reason they couldn't increase the volumes with a few changes.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hello Steve, Thank you for taking the time to leave a review. We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements. Kind regards, Ninja Kitchen

Feb 14, 2026
Trobert
5 out of 5 stars review

Its cool

I got this as a gift for my roommate and after we got some long drawn out issued resolved and I was about to give him his gift way late he was sooo happy. Its nice to see a grown 40 something yound man smile and feel like a kid again. We've made so many different styles and flavors. I think his favorite part is pulling the lever for the soft serve to swirl out. Yeah its loud and sort of expensive but aren't we all at times. Its still fun to make type own soft serve at home

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Jan 26, 2026
Da fisherman
5 out of 5 stars review

Pretty good ice creami

Trial and error but by the time I got to figure out how to make my first soft ice cream it is a blast I enjoyed it looking at YouTube videos and some videos were very informative and other videos were not to good a lot of complaints about it but as far as I'm concerned it works well and the cleaning process is very easy as long as you follow directions .

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Apr 2, 2026
thic2805
5 out of 5 stars review

Super achat

Mes filles ont reçu cette machine à crème glacée pour noël et elle est fantastique! Nous avons essayé plusieurs recettes différentes et cette machine est juste parfaite.

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
Jan 3, 2026
Van21
5 out of 5 stars review

Amazing birthday gift

I was birthday shopping for my mom because her birthday is coming and she loves soft served ice cream and I was scrolling through her wishlist and she wanted a soft served ice cream machine, so I am going to get it for her and she is going to be super happy. Reply 21 if you love your parents. 21

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Nov 11, 2025
tamara3
5 out of 5 stars review

Amazing!!!

I cannot express how happy I am with this purchase! It is super easy to use, it makes perfect ice cream and it is very easy to clean. I don't think I'll ever need to buy ice cream again :) It takes a little bit of time to figure out the recipes that you like, what settings to choose for your sweet treat, but it is a part of this incredible ice cream making experience :) Swirl feature is great to have if you are really into soft serve, but if not regular ninja cremi is going to get the job done.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Dec 26, 2025
Melany
5 out of 5 stars review

Best thing I’ve ever gotten for Christmas

I just got this ninja creami swirl for Christmas and I am already obsessed with only 2 recipes. It works so well and I’m so excited to use it way more. I would definitely recommend this to anyone who would love to do self serve ice cream and will save a lot of money on trips to ice cream stores!

Review from Shark Ninja
Helpful?67ONBA3HLJUR17743522743
Oct 25, 2025
Gramps too
3 out of 5 stars review

Ninja soft serve

The ice cream machine is loud,. Frozen mix after blending comes out too soft to hold shape. When blended mix is harder, the machine struggles to dispense. I’ve only made 6 sets and not so impressed with the machine. But if you want to spend lots more for an ice cream machine, you might get different results. You need to be creative in-order to get expected results.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi there, Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs. We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements. If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible. Warm regards, Ninja Kitchen US

Dec 29, 2025
Happy guy2
5 out of 5 stars review

Yummy cones!

What great product. Just made my first ice cream cone it was awesome. We plan to try everything on the Ninja swirl by cream book. When you make ice cream swirl cone make sure it is -1 degrees to 7 degrees. My refrigerator was at 11 degrees so it didn’t work so I put the pint in the meat freezer 5 degrees and it worked great. I’ll need more pints-going to make some protein chocolate ice cream. Thanks

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Dec 25, 2025
Becky40
1 out of 5 stars review

Don't waste your money

Giving it 1 star because I can't give it zero. We received this as a gift and it does not make ice cream. You take already made ice cream either store bought or homemade and run it through this machine to give you a "soft served" experience. Please don't waste your money on this product. Very disappointing.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi Becky, Thank you for taking the time to leave a review on our CREAMi Scoop & Swirl. While you can use store bought ice-cream as a base for your treats, you're able to get creative and invent treats as well. You can look at our recipe guide here https://support.sharkninja.com/recipes?productName=ninja-creami-scoop--swirl?categoryType=Recipes&productId=01tHs00000D0UYSIA3 or even on our website here for treats you can try, adjust and make your own! You can find those here: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes If you have any questions on ways to maximize your CREAMi experience, feel free to reach out to our team here: https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen US