Hi Holly,<br /><br />Thanks for reaching out! We understand it can be confusing getting started with a new feature like the ice cream dispenser. For step‑by‑step instructions, we recommend reviewing the owner’s manual, which walks through how to operate the unit properly. If you don’t have a copy, you can find it on the Ninja website by searching your model number. If you’d prefer additional help, our Customer Support team is happy to assist you directly at 1-800-365-0135 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). They can guide you through the process and answer additionally questions you may have.<br /><br />Kind regards,<br />Ninja Kitchen