Skip to Main Content
Sams Club
Sams Club
Customer reviews for Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs for
Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs
4.4 out of 5 stars
stars212 ratings212 reviews
  1. 5 stars75% (158)
  2. 4 stars8% (18)
  3. 3 stars6% (13)
  4. 2 stars5% (10)
  5. 1 star6% (13)
Sort by |
Showing 51-60 of 212 reviews
May 7, 2026
Sylviben99
5 out of 5 stars review

Love it

I received this as a gift months ago and I absolutely love it. I use it almost everyday. I have tried so many flavors! You have to wait and freeze your ingredients for a certain amount of time to get that nice soft ice cream texture. Best thing I have in the kitchen. I’m so happy i dont have to keep going out and buying store bought ice cream.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Apr 28, 2026
Reallywantedicecream
1 out of 5 stars review

Poorly Designed from top to bottom

I bought this as a gift for my husband. I’ve never been so disappointed with a purchase. The only upside was it is easy to return. It is very aesthetic, this does not make up for the poor design flaws throughout. I left the pints out 15 minutes to thaw and passed it through the mixer 2 times on the first ice cream before putting on the swirl side. It only did a little over half before it put out an error and I would have had to mix it again on the right side, but as the piece that pushes the ice cream out backed up to release the pint a bunch of ice cream ended up behind the seal, then I had liquid ice cream running all down the side of the machine. Normally this would not be an issue only another design flaw, there is a seam halfway down with a small gap. This makes it impossible to clean. It also got all over the piece that turns the swirl part to push it forward, if they made this piece removable it would make it much easier to clean, however it is inside the machine and impossible to clean all the crevices. I can’t imagine how filthy this thing gets over time. The pints are also impossible to clean as they do not completely come apart (you can find several videos online and customers complaining about mold growing because it never dries). Also after doing a second ice cream I passed it through the mixer 4 times and it did go through the swirl side after that. Once it pushed out as much as it could there was still a pretty decent amount left in the bottom of the pint, we just had to scoop it out at that point. I really wanted this to work, it was just way too much work and so much clean up and too many parts that were poorly designed.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi there, Thank you for taking the time to share such a detailed review. We’re truly sorry to hear how disappointing this experience was, especially since you purchased the CREAMi Swirl as a gift and genuinely wanted it to work. We understand how frustrating it can be when design and cleanup challenges outweigh the enjoyment of using a product, and we recognise that this ultimately led you to return it. Your detailed feedback regarding performance, cleanup difficulties, and design concerns is sincerely appreciated. If you decide to consider one of our products again in the future, please feel free to reach out to us directly, we’d be more than happy to assist and support you however we can. Support Page: https://support.sharkninja.com/en-CA/contact-us Kind regards, Ninja Kitchen

May 12, 2026
CCJoyful
5 out of 5 stars review

The Best Ice Cream, Sorbet, Soft Serve Appliance

I absolutely love my Ninja Cream Scoop and Swirl and trying all the different functions. Making your own version of ice creams, protein ice creams, sorbets etc. is worth the purchase and knowing the ingredients you choose. Thanks Ninja, we're enjoying our homemade ice cream desserts.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Aug 27, 2025
DeWayne
1 out of 5 stars review

Verified Purchase

you can't buy the products to make it for a reasonal price.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello,<br /><br />We appreciate your feedback and comments.<br /><br />We sincerely apologize for the issues you&#39;ve faced regarding the price of the Ninja Swirl. Please know that at Ninja, we truly value our customers&#39; input and will be more than happy to pass it along to the appropriate teams for consideration in future releases. <br /><br />If you ever need assistance with your Ninja products, please do not hesitate to reach out to us at 1-800-365-0135.<br /><br />Kind regards,<br />Ninja Kitchen

May 22, 2025
Ise
4 out of 5 stars review

Verified Purchase

Price was average. Quality was fine.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Jul 10, 2025
christopher
5 out of 5 stars review

Verified Purchase

I like the way it made soft ice cream for the ice cream cone.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Jul 29, 2025
Regina
5 out of 5 stars review

Verified Purchase

Me and my grandbabies love it

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Jul 10, 2025
Azirra
2 out of 5 stars review

Verified Purchase

It messy and seem not run welll

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello,<br /><br />Thank you very much for your review.<br /><br />We are very sorry to hear that your experience with the Ninja Swirl has not been positive, as it seems that it is not functioning well. We will forward your feedback to the relevant teams for future considerations regarding our products. To determine the songs we can offer you and to ensure you receive the best performance from your unit, please feel free to contact us at 1-800-365-0135, and we will be more than happy to assist you.<br /><br />Kind regards,<br />Ninja Kitchen

Jun 26, 2025
Christopher
1 out of 5 stars review

Verified Purchase

parts broke off before 1st use

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello Christopher,<br /><br />Thank you very much for your review.<br /><br />We sincerely apologize to hear that some components of your Ninja Swirl broke during the first use. This certainly does not reflect the experience we aim to provide for our customers. Your feedback is very valuable to us, and we would appreciate the opportunity to rectify the situation and provide a satisfactory resolution. Please feel free to contact us at 1-800-365-0135. Our team is ready to help and resolve your concerns.<br /><br />Kind regards,<br />Ninja Kitchen

Oct 17, 2025
Brandon
5 out of 5 stars review

Verified Purchase

Fun with the kids

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743