Hi there, Thank you for taking the time to leave a review. We’re truly devastated to hear that your Ninja Swirl produced a burning smell during its first use, which understandably caused concern. This is not the experience we want for our customers. We recognize the risk this poses and are committed to making things right. In the meantime, we recommend referring to our self-help guide link below to troubleshoot for burning smell: https://support.sharkninja.ca/en-CA/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi Holly,<br /><br />Thanks for reaching out! We understand it can be confusing getting started with a new feature like the ice cream dispenser. For step‑by‑step instructions, we recommend reviewing the owner’s manual, which walks through how to operate the unit properly. If you don’t have a copy, you can find it on the Ninja website by searching your model number. If you’d prefer additional help, our Customer Support team is happy to assist you directly at 1-800-365-0135 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET). They can guide you through the process and answer additionally questions you may have.<br /><br />Kind regards,<br />Ninja Kitchen