Hi there, Thank you for taking the time to leave a review. We’re truly devastated to hear that your Ninja Swirl produced a burning smell during its first use, which understandably caused concern. This is not the experience we want for our customers. We recognize the risk this poses and are committed to making things right. In the meantime, we recommend referring to our self-help guide link below to troubleshoot for burning smell: https://support.sharkninja.ca/en-CA/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi Ahmet,<br /><br />Thank you for taking the time to leave your review. We&#39;re sorry to hear that you&#39;re not satisfied with the Swirl and its price point, this isn’t the experience we want for our customers. Your feedback is important to us, and we’ll be looking into ways to improve so we can regain your confidence in our brand.<br /><br />Kind regards,<br />Ninja Kitchen