Hello Christopher,<br /><br />Thank you very much for your review.<br /><br />We sincerely apologize to hear that some components of your Ninja Swirl broke during the first use. This certainly does not reflect the experience we aim to provide for our customers. Your feedback is very valuable to us, and we would appreciate the opportunity to rectify the situation and provide a satisfactory resolution. Please feel free to contact us at 1-800-365-0135. Our team is ready to help and resolve your concerns.<br /><br />Kind regards,<br />Ninja Kitchen

Hi Julius, Thank you for your valuable feedback. We're glad to hear you've found value in the product, and we appreciate your feedback. Customer feedback like yours is incredibly valuable, and we'll be sure to share your suggestion with the appropriate teams as we continue to develop and improve our products. Thank you again for sharing your thoughts. Kind regards, Ninja Kitchen

Hi there,<br />We sincerely appreciate your review.<br />We&#39;re really upset to hear your Ninja Swirl have left you feeling like you wasted your money. If there an issue with the icecream maker or the icecream maker not making the icecream properly we love share some tips and tricks. For further help with your Ninja Swirl or help with recipes, please give us a call at 1‑800‑365‑0135.<br />Kind regards,<br />Ninja Kitchen

i Marquetta,<br /><br />Thank you for your feedback on the CREAMi Deluxe. We understand how frustrating this must be, especially when the results didn’t meet your expectations and felt like a poor value. This isn’t our usual standard, and your experience truly matters to us. We’ll be sure to share your feedback with our internal team, as it helps us continue improving our products and overall user experience.<br /><br />Kind Regards,<br />Ninja Kitchen

Hi Charis, Thank you for taking the time to leave your review, we really appreciate it. We’re sorry to hear about the leaking and the noise with your Swirl. That kind of performance isn’t expected, and we can see how that would leave a poor impression. Your feedback on both the build and overall performance really means a lot to us. We’d love the chance to help with some troubleshooting and see what might be causing the leaking and noise. There may be a few things we can check together to improve how it’s working. Feel free to reach out to us here: https://support.sharkninja.com/contact-us Sincerely, Shark Home