Hi Wendy,\nThank you for taking the time to share your thoughts. We're glad to hear you like the Swirl overall, but we understand your concern about the level of prep involved.\nThe Swirl is designed to give you full control over your frozen creations—whether it’s soft serve, sorbet, or frozen yogurt—so you can personalize ingredients, flavors, and textures. That said, we understand it can feel like you're doing more of the work compared to a traditional ice cream maker.\nWe truly appreciate your feedback and will be sure to share it with our product team as we continue to improve our designs. Thanks again for being part of the Ninja family!\n\nSincerely,\nNinja Kitchen US

Hi there,\nThank you for sharing your experience with the Swirl. We’re truly disappointed to hear that the lock mechanism on your unit isn’t functioning as expected — especially since it’s preventing you from enjoying the soft serve feature. That’s definitely not the experience we want for you or any of our customers.\nWe appreciate your feedback and understand how frustrating it must be. Your comments have been shared with our product team so they can look into this issue more closely and explore improvements.\nIn the meantime, we’d love the opportunity to help resolve this for you. Please reach out to our Customer Support team at 1-800-365-0135 so we can assist you directly and explore options to get your Swirl working properly. Thank you again for your honesty and for being part of the Ninja family.\n\nWarm regards,\nNinja Kitchen US