Hi there, Thanks for taking time to leave your review. This is incredibly disappointing to hear, especially after experiencing the same issue across two orders. That’s not the experience we aim to provide, and it’s understandable this has led to a return. Receiving an error straight away on first use, twice, is certainly not expected and indicates something has clearly gone wrong. While an alternative model was offered, it’s completely understood that this wasn’t the right resolution for you. We regret that this situation has led to such a poor experience, and we genuinely hope there’s an opportunity to make it up to you in the future. Should you decide to give us another try, we’d welcome the chance to provide a much better experience. Kind Regards, Ninja Kitchen

Hi Adar, Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel. We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi Barrett, Thank you for taking the time to leave a review. We’re truly sorry to hear that your unit did not work reliably from the start and that it has since stopped working altogether, despite regular maintenance. We understand how frustrating and disappointing this must be, especially given your experience. We can see that you have contacted us, and we are currently awaiting your response so we can assist you further and work toward a resolution. If needed, you can also reach our support team here: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi Becky, Thank you for taking the time to leave a review on our CREAMi Scoop & Swirl. While you can use store bought ice-cream as a base for your treats, you're able to get creative and invent treats as well. You can look at our recipe guide here https://support.sharkninja.com/recipes?productName=ninja-creami-scoop--swirl?categoryType=Recipes&productId=01tHs00000D0UYSIA3 or even on our website here for treats you can try, adjust and make your own! You can find those here: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes If you have any questions on ways to maximize your CREAMi experience, feel free to reach out to our team here: https://support.sharkninja.com/contact-us. Kind regards, Ninja Kitchen US