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Customer reviews for Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs for
Ninja CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs
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4.3 out of 5 stars
stars
259 ratings253 reviews
  1. 5 stars73% (189)
  2. 4 stars8% (21)
  3. 3 stars6% (16)
  4. 2 stars5% (13)
  5. 1 star8% (20)
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Showing 111-120 of 253 reviews
Dec 7, 2025
Tnacole
5 out of 5 stars review

Love this machine

My family lived the machine. The only issue I gave is that I just bought it a few months ago now they have new colors. I bought this to replace my cream which I had since it came out.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Oct 27, 2025
Skkk
5 out of 5 stars review

Simple, Healthy, and Surprisingly Fun

This ice cream maker is really easy to use and clean. I like that I can customize recipes and try different flavors depending on my mood. What I like the most is that I can use good-quality milk and ***replace sugar with zero-calorie allulose***. It feels good to make ice cream that tastes great but doesn’t make me feel guilty. Simple and satisfying.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Nov 11, 2025
tamara3
5 out of 5 stars review

Amazing!!!

I cannot express how happy I am with this purchase! It is super easy to use, it makes perfect ice cream and it is very easy to clean. I don't think I'll ever need to buy ice cream again :) It takes a little bit of time to figure out the recipes that you like, what settings to choose for your sweet treat, but it is a part of this incredible ice cream making experience :) Swirl feature is great to have if you are really into soft serve, but if not regular ninja cremi is going to get the job done.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Oct 18, 2025
Mystery
4 out of 5 stars review

Great product

Great product however, it is exspensive and like every other machine I looked into you still have to freeze your ingredients for 24hrs. It comes with a small recipe book which is great for beginners. I ordered extra containers so I can make different flavors as this only comes with 2.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
Oct 25, 2025
Gramps too
3 out of 5 stars review

Ninja soft serve

The ice cream machine is loud,. Frozen mix after blending comes out too soft to hold shape. When blended mix is harder, the machine struggles to dispense. I’ve only made 6 sets and not so impressed with the machine. But if you want to spend lots more for an ice cream machine, you might get different results. You need to be creative in-order to get expected results.

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi there, Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs. We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements. If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible. Warm regards, Ninja Kitchen US

Jul 10, 2025
Azirra
2 out of 5 stars review

Verified Purchase

It messy and seem not run welll

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja Product Expert

Hello,<br /><br />Thank you very much for your review.<br /><br />We are very sorry to hear that your experience with the Ninja Swirl has not been positive, as it seems that it is not functioning well. We will forward your feedback to the relevant teams for future considerations regarding our products. To determine the songs we can offer you and to ensure you receive the best performance from your unit, please feel free to contact us at 1-800-365-0135, and we will be more than happy to assist you.<br /><br />Kind regards,<br />Ninja Kitchen

May 22, 2025
Ise
4 out of 5 stars review

Verified Purchase

Price was average. Quality was fine.

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
May 3, 2025
anonymous
5 out of 5 stars review

Verified Purchase

great machine

we love this machine, super easy to use and the ice cream is delicious!

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Mar 28, 2025
Robert
5 out of 5 stars review

Verified Purchase

excellent ice cream machine

I like it so much I Can make my own fresh ice cream

Review from walmart.com
Helpful?67ONBA3HLJUR17743522743
Jul 14, 2026
Jessica 79
2 out of 5 stars review

Soft serve ice cream melts right away When making the swirl it melts fast doesn't stay as cold

Review from sharkninja.com
Helpful?67ONBA3HLJUR17743522743
reply from SharkNinja

Hi Jessica, Thank you for sharing your feedback. We're sorry to hear that your soft serve is melting more quickly than expected. We recommend reviewing the tips and guidance in the article below, which may help improve your results and overall soft serve experience: https://support.sharkninja.com/article/NC700-Series-Ninja-Swirl-by-CREAMi-Soft-Serve-Ice-Cream-Machine-Swirling?redirect=false If the issue continues after following the recommendations, please reach out to our team using the link below so we can take a closer look and assist further: https://support.sharkninja.com/contact-us We appreciate your feedback and look forward to helping you get the best possible results from your Swirl. Warmly, Ninja Kitchen