Hello Steve, Thank you for taking the time to leave a review. We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements. Kind regards, Ninja Kitchen

Hi Jen, Thank you for sharing your experience with the included recipes. We understand how disappointing it is when a recipe does not turn out the way you expected, especially when the texture or flavor is not enjoyable. Please do not worry, you are not limited to the recipes in the booklet. We have many other recipes available that offer different ingredient ratios and results, and you may find them much more to your liking. These alternatives can help you get smoother textures without the issues you described. All applicable links have been provided below so you can explore and try out other options. CREAMi Recipes: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes Guides and Manuals: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false Kind regards, Ninja Kitchen

Hi Barrett, Thank you for taking the time to leave a review. We’re truly sorry to hear that your unit did not work reliably from the start and that it has since stopped working altogether, despite regular maintenance. We understand how frustrating and disappointing this must be, especially given your experience. We can see that you have contacted us, and we are currently awaiting your response so we can assist you further and work toward a resolution. If needed, you can also reach our support team here: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi Adar, Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel. We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen