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Customer reviews for Ninja Luxe™ Café Premier 3-in-1 Espresso Drip Coffee & Cold Brew Maker for
Ninja Luxe™ Café Premier 3-in-1 Espresso Drip Coffee & Cold Brew Maker
4.5 out of 5 stars
stars
760 ratings758 reviews
  1. 5 stars79% (603)
  2. 4 stars9% (66)
  3. 3 stars4% (30)
  4. 2 stars3% (26)
  5. 1 star5% (35)
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Showing 261-270 of 758 reviews
Oct 13, 2025
Reviewer name: Jax63
5 out of 5 stars
5 out of 5 stars review

Tasty treats

I've used this a bunch since I got it in the mail. Love the espressos and the frothing systems. Easy to use and makes delicious hot and cold beverages. It was a little hard to figure out the manual frothing but once I did it worked like a charm. Haven't tried the drip coffees or the cold brews yet but looking forward to trying those features out as well. Love the size of this machine. It doesn't take up a large footprint on my counter. The directions were pretty easy to understand and the set up was minimal.

Review from sharkninja.com
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Oct 15, 2025
Reviewer name: Caroline5888
5 out of 5 stars
5 out of 5 stars review

Great Machine

I absolutely love how this machine works and fits my kitchen aesthetic. Mostly just love that I can make cold brew and iced coffee with cold foam every morning or my husband can make his hot cup of coffee with right after. it does SO much - you don't have to have much / any skill. Truly worth every penny for the quality of coffee I get compared to the Breville I was using that I never knew how to dial in.

Review from sharkninja.com
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Jan 16, 2026
Reviewer name: Amanda holl
2 out of 5 stars
2 out of 5 stars review

Too many bells, not enough whistles

My husband bought this for us for Christmas because I’m a regular coffee drinker. He almost went with a cheaper one, but with the rave reviews he took a leap. We’ve had nothing but issues with this thing since we started using it. Inconsistent brewing strength, grind size changing during grind…. Whatever. But 60% of the time (and we’ve troubleshot EVERYTHHING) it brews about 10-30% of the amount. It’s an infuriating waste of money, coffee, and my last nerve. NOT. WORTH, IT.

Review from sharkninja.com
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reply from SharkNinja

Hi Amanda, Thank you for taking the time to leave a review. We’re extremely devastated to hear that you’re experiencing inconsistent brewing strength and that the grind size is changing during operation. We understand this has caused a lot of frustration, and we sincerely appreciate you taking the time to troubleshoot. Your feedback is invaluable to us, and we will be sure to share your experience with the appropriate teams internally. Since you’ve already completed troubleshooting without resolution, we recommend reaching out to our Customer Care team for further assistance. They’ll be happy to help explore next steps and get this resolved for you as quickly as possible. You can contact us at https://support.sharkninja.com/contact-us. Thank you for your patience, and we appreciate the opportunity to assist. Kind regards, Ninja Kitchen NA.

Dec 30, 2025
Reviewer name: JonA
3 out of 5 stars
3 out of 5 stars review

Bean Grinder is Loud

I bought it for my wife for Christmas . We both love it except we cant use it before we go to work without waking up the whole house because the bean grinder is so loud. It would nice to be able to make a cup of coffee before work instead of having to buy a cup. Other than the grinder being loud its a nice machine and would be 5 stars instead of 3.

Review from sharkninja.com
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reply from SharkNinja

Hi Jon, Thank you for sharing your experience with us. We’re so sorry to hear that the grinder noise has made it difficult for you to enjoy your coffee before work. After buying this as a Christmas gift and loving the machine overall, it must be frustrating not to use it the way you hoped. We truly appreciate your feedback as it helps us understand what matters most to our customers. Kind Regards, Ninja Kitchen US.

Nov 20, 2025
Reviewer name: Lars
5 out of 5 stars
5 out of 5 stars review

Perfect Machine is Perfect

Amazing espresso machine that takes ALL the guess work out of espresso. I love not having to dial in the grind or dose or even have to babysit the milk while it froths. Makes a perfect cup every single time. I've had this machine for over a year and I use it every day (sometimes multiple times a day). My go-to is usually a latte, but on occasion I will make an Americano (using a separate kettle for hot water). I've made cappuccinos, flat whites, affogato, espresso martinis, frothed milk for hot chocolate, you name it. 10/10 would buy again.

Review from sharkninja.com
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Jan 7, 2026
Reviewer name: Jray113
2 out of 5 stars
2 out of 5 stars review

Recieved Damaged and non functioning

Product was damaged as recieved due to the Bean hopper not being assembled properly at the factory. The hopper locking cams fell into the grinder because the screw in the locking handle was not fully installed. This caused a "install hopper" error. Been trying to get parts from ninja and have not been successful . Need a new hopper assembly, but only getting the run around. Seems to be a nice machine... would be great to use it normally.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We’re so unhappy to hear that your Ninja arrived damaged and caused an “Install Hopper” error message. We completely understand how disappointing and frustrating this experience must be for you. Please know that we truly value your feedback and will share it with the appropriate teams to help prevent this from happening again. Our goal is to make this right for you, and we’re here to assist in any way we can. We suggest contacting us at https://support.sharkninja.com/contact-us for further assistance, so we can help resolve this as soon as possible. Kind regards, Ninja Kitchen NA.

Oct 16, 2025
Reviewer name: Jordan1708
1 out of 5 stars
1 out of 5 stars review

Don’t Get Rid of Your Old Coffee Machine

The frother stopped working. We went through the warranty process and sent our unit back to be repaired. After a week with no coffee machine we received the same unit with the same problem. Now we are being asked to send it back again before receiving a replacement. Warranty process is inefficient and a massive inconvenience.

Review from sharkninja.com
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reply from SharkNinja

Hi Jordan, Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with your Luxe Café Premier and the inconvenience caused by the warranty process. This is certainly not the experience we want for our customers. We understand how frustrating it must be to go without your coffee machine and we sincerely apologize for the added stress and inconvenience. We’d like to make this right. Please reach out to our Customer Support team at 1-800-365-0135 with your case number so we can review your situation and work toward a resolution that meets your expectations. Your satisfaction is important to us, and we appreciate your patience as we work to improve your experience. Warm regards, Ninja Kitchen US

Dec 19, 2025
Reviewer name: DrinkItYouMadeIt
5 out of 5 stars
5 out of 5 stars review

Coffee Story

I bought a Ninja Café Lux 601 a year ago, it changed my life. I am the only coffee drinker in my house and it is perfect for me. I was using a Nespresso system, but I really wanted to upgrade my skill, for example be able to manually steam my milk, which this unit will do if you read the manual a bit. I learned about coffee balance, found a great local coffee roaster, who might just be my new best friend. I gather, the newer Ninja models are even easier to use, but I get to enjoy the aroma of fresh ground coffee before I make my puck and that is a feature that seems to me, would be sacrificed. LOL. Maybe they could put in a very slow fan that would waft the aroma into the room on their new system, turn on after the grind a before you use the lever to compress the puck. But now I am being fancy-full. Total reliability with daily use. Recommend.

Review from sharkninja.ca
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Nov 24, 2025
Reviewer name: VH23
5 out of 5 stars
5 out of 5 stars review

Addicting!

This machine is addicting! I find myself sitting at work waiting patiently to go home to make a coffee! My husband and I have had it for 2 weeks and we absolutely love it. We have tried the espresso and cold-pressed features so far. The machine does an excellent job at letting us know exactly what grind size to set. The frother is amazing, I make cold-foam for all of my iced lattes. Best investment ever! It is also so pretty to look at!

Review from sharkninja.com
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Oct 5, 2025
Reviewer name: Mj64
2 out of 5 stars
2 out of 5 stars review

Disappointed

I really wanted to love this machine, but unfortunately, it’s been a huge disappointment. One of the biggest issues is the milk system—it doesn’t heat the milk properly. Every time I want a latte or cappuccino, I have to microwave the milk separately, which defeats the whole purpose of having an all-in-one espresso maker. On top of that, the espresso shot is very inconsistent. I use a shot glass to measure and have tried multiple techniques, but I never get a full 2oz pour. It’s always around 1.5oz, no matter what I do. For a machine at this price point, I expected much better performance and consistency. I had high hopes and really wanted this to work out, but sadly, I’m not happy with this purchase. I wish I had gone with a different brand.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for sharing your experience. We're truly disappointed to hear that your Luxe Café Premier hasn’t met expectations, especially when it comes to milk temperature and espresso consistency. That’s certainly not the experience we aim to deliver, and we understand how disappointing it can be when a product doesn’t perform as promised. We’d love the opportunity to help troubleshoot these issues with you. Sometimes adjusting the frothing technique, cleaning the milk system thoroughly, or checking the grind and tamping method can make a big difference in both temperature and shot volume. Our Customer Support team is here to walk you through a few steps to help improve your results. Please reach out to us by phone at 1-800-365-0135, we'd be happy to look into this for you, we’re committed to helping you get the best possible brew. Warm regards, Ninja Kitchen US