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Customer reviews for Ninja Luxe™ Café Premier 3-in-1 Espresso Drip Coffee & Cold Brew Maker for
Ninja Luxe™ Café Premier 3-in-1 Espresso Drip Coffee & Cold Brew Maker
4.5 out of 5 stars
stars
760 ratings758 reviews
  1. 5 stars79% (603)
  2. 4 stars9% (66)
  3. 3 stars4% (30)
  4. 2 stars3% (26)
  5. 1 star5% (35)
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Showing 251-260 of 758 reviews
Nov 28, 2024
Reviewer name: Kay P
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It does it all

We have been using our new Ninja for over a week now. After we watched the five minute tutorial it's Ben a breeze to use. We like that there are so many options for brewing espresso or coffee. The hardest part is choosing coffee bean to brew. This machine does it all.

Review from Walmart.ca
Helpful?5XP1I1BYBXS717611470002
Dec 13, 2025
Reviewer name: Samira
1 out of 5 stars
1 out of 5 stars review

Doesn't work

I'm very disappointed with this Ninja product. I just bought it today, and it doesn't work at all. It keeps showing the “ADD WATER” error even though the water tank is completely full and properly in place. I've tried turning it off and on multiple times, but nothing works. I want to return this machine. I expected much better from Ninja, especially since I already have their blender and air fryer, which work perfectly. Unfortunately, this coffee machine didn't work at all, and I'm very upset.

Review from sharkninja.ca
Helpful?5XP1I1BYBXS717611470002
reply from SharkNinja

Hi Samira, Thank you for taking the time to leave a review. This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your coffee machine, and we'd like to investigate this with you. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. Alternatively, you can access our self-help guide here: https://support.sharkninja.ca/en-CA/article/ES600-Series-Ninja-Luxe-CafC3A9-Troubleshooting-Guide-ca. We look forward to hearing from you. Kind regards, Ninja Kitchen CA

Nov 24, 2025
Reviewer name: VH23
5 out of 5 stars
5 out of 5 stars review

Addicting!

This machine is addicting! I find myself sitting at work waiting patiently to go home to make a coffee! My husband and I have had it for 2 weeks and we absolutely love it. We have tried the espresso and cold-pressed features so far. The machine does an excellent job at letting us know exactly what grind size to set. The frother is amazing, I make cold-foam for all of my iced lattes. Best investment ever! It is also so pretty to look at!

Review from sharkninja.com
Helpful?5XP1I1BYBXS717611470002
Oct 19, 2025
Reviewer name: Ninja600
3 out of 5 stars
3 out of 5 stars review

Great Coffee Maker, but Milk Warmer Needs Improvem

Great Coffee Maker, but Milk Warmer Needs Improvement I love hot macchiato, and that’s why I decided to buy this Ninja coffee maker. The coffee itself tastes great and the machine is easy to use. However, the milk warmer doesn’t heat the milk enough—I often have to finish warming it in the microwave, which is a bit disappointing. Overall, it’s a nice coffee maker, but I wish the milk warming function worked better for those of us who enjoy extra hot drinks.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for sharing your experience with the Luxe Café Premier 3-in-1. We’re so glad to hear you’re enjoying the taste of the coffee and the ease of use, it’s great to know it’s helping you make delicious macchiatos at home! We’re sorry to hear the milk warmer hasn’t met your expectations, especially since extra-hot drinks are important to your routine. Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs and functionality. If you’d like to explore tips for optimizing the milk warming feature or alternative ways to enhance your drink temperature, our Customer Service team would be happy to assist. Please feel free to reach out at 1-800-365-0135. Thanks again for your honest review and for being a part of the Ninja community. Warm regards, Ninja Kitchen US

Dec 3, 2025
Reviewer name: jse4
5 out of 5 stars
5 out of 5 stars review

Excellent coffee (and hot chocolate)!

I have owned the machine for 6 weeks, and highly recommend it. Easy to operate, and a great balance between automation and individual control. It replaced a DeLonghi Magnifica, and using the same beans, all coffees taste better. Looks good on the counter, too! I would buy again (but hopefully won't need to for several years).

Review from sharkninja.com
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Jan 18, 2026
Reviewer name: FB822
1 out of 5 stars
1 out of 5 stars review

Broken from the start

If I could give this no starts I would. we’ve only used it 3 times and it’s got water coming out of the bottom and it just makes this god awful noise. And we can’t ever get through to customer care. It’s absolutely the worst purchase we’ve made in a long time

Review from sharkninja.com
Helpful?5XP1I1BYBXS717611470002
reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that your Ninja is leaking after only three uses and that it’s louder than expected. We understand how frustrating this experience can be, especially when you’ve also had difficulty reaching our customer care team, and we'd like to help. Please know that we will be sharing your feedback with the appropriate teams internally, as your experience is important to us and helps us improve. In the meantime, we recommend reviewing our self‑help troubleshooting guide using the link below, which may help resolve the issue you’re encountering: https://support.sharkninja.com/article/ES600-Series-Ninja-Luxe-CafC3A9-Troubleshooting-Guide?redirect=false. If the issue persists after following the troubleshooting steps, please be sure to follow the instructions at the end of the guide to connect with our support team for further assistance. We’re here to help and want to make this right for you. Kind regards, Ninja Kitchen NA.

Jan 21, 2026
Reviewer name: blue ninja
3 out of 5 stars
3 out of 5 stars review

Plastic clad colored version

From a functional standpoint, the machine performs well and offers good value in terms of features and capability. Its strongest attributes include the tare-based grinding function and the closed-loop feedback system that adjusts the grind setting to achieve consistent extraction by weight. Additional standout features include the ability to prepare cold coffee extractions and the ease of producing a range of milk textures—from flat milk and flat white to fully automatic cold foam. However, the product description does not clearly communicate that the machine’s construction is predominantly plastic. In contrast to the standard base model, which is clad in thin stainless steel, this version replaces nearly all visible stainless-steel components with plastic. This difference was a significant disappointment. Given the higher price point, the expectation would reasonably be for painted or anodized metal surfaces rather than plastic. While it is understood that material choices may be driven by manufacturing cost considerations, greater transparency is needed. Customers upgrading from the standard model to this version should be clearly informed that, despite the added cost and expanded functionality, the machine is primarily plastic in construction. If you asked me what I would have done - I would have paid less for the standard model as a recommendation.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you so much for taking the time to share such a thoughtful and detailed review. Your feedback highlights both the strengths you’ve experienced, like the tare-based grinding, the closed‑loop system for consistent extraction, and the versatility in milk textures, as well as areas where the product presentation didn’t meet your expectations. Your insight into the material construction is incredibly valuable. The distinction you pointed out between the plastic components on this version and the stainless-steel elements on the base model is an important consideration, especially at a higher price point. Feedback like yours helps us identify where product descriptions can be clearer so customers can feel fully confident in their choices. Kind Regards, Ninja Kitchen US.

Dec 14, 2025
Reviewer name: Pookie61
5 out of 5 stars
5 out of 5 stars review

Awesome Espresso

I have been asking my husband 4 this 4 🎄. But he got it 4 me early. I love my Ninja Espresso machine. I have used it everyday and will continue 2 use it. The price was fair and it is well built. I have no issues with it since I have been blessed 2 have it. I want 2 thank Ninja 4 a great machine. I also want 2 thank my amazing husband who wanted 2 give it 2 me B4 Christmas.

Review from sharkninja.com
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Dec 19, 2025
Reviewer name: DrinkItYouMadeIt
5 out of 5 stars
5 out of 5 stars review

Coffee Story

I bought a Ninja Café Lux 601 a year ago, it changed my life. I am the only coffee drinker in my house and it is perfect for me. I was using a Nespresso system, but I really wanted to upgrade my skill, for example be able to manually steam my milk, which this unit will do if you read the manual a bit. I learned about coffee balance, found a great local coffee roaster, who might just be my new best friend. I gather, the newer Ninja models are even easier to use, but I get to enjoy the aroma of fresh ground coffee before I make my puck and that is a feature that seems to me, would be sacrificed. LOL. Maybe they could put in a very slow fan that would waft the aroma into the room on their new system, turn on after the grind a before you use the lever to compress the puck. But now I am being fancy-full. Total reliability with daily use. Recommend.

Review from sharkninja.ca
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Jan 16, 2026
Reviewer name: SB1980
1 out of 5 stars
1 out of 5 stars review

Looks great, works terribly.

I wanted to so bad to give this 2 stars, but can't. We purchased this as a 2025 Christmas gift. The only thing this machine has going for it, is the look. It looks great, such a beautiful machine. However, the quality of drinks and use of machine is another thing. We calibrated it to the specs it recommends, we brew to the specs it suggested, it was nothing short of terrible. We used several high quality beans and still the brew and taste was awful. At times, it didnt even brew. We followed instructions, watched numerous videos, but still terrible. Such a disappointment. It really is too bad, because we wanted this machine to be just as good as the look.....it wasn't. Unfortunately, we had to return it.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja didn’t meet your expectations and that you ultimately decided to return it due to the quality and taste of the drinks, even after following the instructions and watching our videos. We completely understand how disappointing and frustrating that experience can be, especially when you were hoping for better results. Please know that your feedback is incredibly valuable to us, and we will be sure to share your insights with the appropriate teams internally so we can continue to improve. If there’s anything further we can do to support you or if you’d like to share additional feedback, we’d genuinely love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us, where we’ll be happy to assist. Kind regards, Ninja Kitchen NA.