Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that your Ninja is leaking after only three uses and that it’s louder than expected. We understand how frustrating this experience can be, especially when you’ve also had difficulty reaching our customer care team, and we'd like to help. Please know that we will be sharing your feedback with the appropriate teams internally, as your experience is important to us and helps us improve. In the meantime, we recommend reviewing our self‑help troubleshooting guide using the link below, which may help resolve the issue you’re encountering: https://support.sharkninja.com/article/ES600-Series-Ninja-Luxe-CafC3A9-Troubleshooting-Guide?redirect=false. If the issue persists after following the troubleshooting steps, please be sure to follow the instructions at the end of the guide to connect with our support team for further assistance. We’re here to help and want to make this right for you. Kind regards, Ninja Kitchen NA.

Hi there, Thank you for taking the time to leave a review. We’re so unhappy to hear that your Ninja arrived damaged and caused an “Install Hopper” error message. We completely understand how disappointing and frustrating this experience must be for you. Please know that we truly value your feedback and will share it with the appropriate teams to help prevent this from happening again. Our goal is to make this right for you, and we’re here to assist in any way we can. We suggest contacting us at https://support.sharkninja.com/contact-us for further assistance, so we can help resolve this as soon as possible. Kind regards, Ninja Kitchen NA.

Hi there,<br /><br />Thank you for your feedback. We&#39;re disappointed to hear that your Luxe Cafe Premier is leaking water from the bottom of the unit. This isn’t our usual standard, and we understand how frustrating this must be. Please contact our Ninja Customer Service Team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Our team can provide troubleshooting assistance and help make sure the unit is working as it should. Thank you for bringing this to our attention.<br /><br />Kind Regards,<br />SharkNinja