I’m very disappointed with this Ninja product. I just bought it today, and it doesn’t work at all. It keeps showing the “ADD WATER” error even though the water tank is completely full and properly in place. I’ve tried turning it off and on multiple times, but nothing works. I want to return this machine. I expected much better from Ninja, especially since I already have their blender and air fryer, which work perfectly. Unfortunately, this coffee machine didn’t work at all, and I’m very upset.

Product was damaged as recieved due to the Bean hopper not being assembled properly at the factory. The hopper locking cams fell into the grinder because the screw in the locking handle was not fully installed. This caused a "install hopper" error. Been trying to get parts from ninja and have not been successful . Need a new hopper assembly, but only getting the run around. Seems to be a nice machine... would be great to use it normally.

Truly the best purchase I have made. I was a frequent coffee shop visitor and haven't gone since I got this espresso machine. I was slightly nervous about operating the machine, but the guided steps and videos made it so simple. It makes the best iced lattes. The cleanup is super easy.

I bought this item 1 months ago and overall its good. Did hope for hotter coffee and milk. Would be great to consider this for future machines will offer hotter coffee and milk. As i did read more posts on the temperature and the option for one espresso shot.

I have owned the machine for 6 weeks, and highly recommend it. Easy to operate, and a great balance between automation and individual control. It replaced a DeLonghi Magnifica, and using the same beans, all coffees taste better. Looks good on the counter, too! I would buy again (but hopefully won't need to for several years).

We couldn't be happier with this purchase! We love coffee in all forms and this does it all really well. It's so nice to have freshly ground beans for our morning coffees, espressos and lattes. It's easy to use and clean. We use it everyday and absolutely love it.

We purchased in June 2025. Have had intermittent problems with frother. It finally stopped working. Called warranty. Shared several videos with them. They made the decision that we had to send the machine back to be repaired. I asked if a loaner replacement would be shipped overnight for us to use since we would be without our machine for 2-3 weeks. I was told it's 'unfortunate ' and no they don't. I asked if I was going to be compensated for a lower cost machine I now have to buy so we can have coffee. Again, no and it's 'unfortunate'. That seems to be the buzzword used by warranty. I was offered 2 travel cups for my 'unffortunate' situation. REALLY? Buyer beware!

I received this as a Christmas gift and I absolutely love it. I have had a good Breville machine in the past, and this is a world of difference. it is almost automated...the grind is perfect, the frother is awesome and makes amazing froth out of almond milk. espresso shots are strong and taste great. 5 out of 5

I was at my sons house and he had this, I loved it so much that I bought one for myself. So easy to use and makes great coffee

I bought the 3-1. Lux Cafe and it is great. Great coffee, cold brew, and expresso. Easy to use & cleanup