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Customer reviews for Ninja Luxe™ Café Premier 3-in-1 Espresso Drip Coffee & Cold Brew Maker for
Ninja Luxe™ Café Premier 3-in-1 Espresso Drip Coffee & Cold Brew Maker
4.5 out of 5 stars
stars
632 ratings631 reviews
  1. 5 stars79% (500)
  2. 4 stars8% (53)
  3. 3 stars4% (25)
  4. 2 stars4% (25)
  5. 1 star5% (29)
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Showing 111-120 of 631 reviews
May 29, 2026
PriyankaP
5 out of 5 stars review

Beginner friendly espresso

I love coffee but I don’t know how to make so I bought this Ninja Luxe. The Barista assist helps in sizing , dosing and milk frothing which makes it a good smooth espresso within minutes.It feels like having a mini cafe at home

Review from influenster.com
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Mar 6, 2026
Vincsciar
2 out of 5 stars review

Design flaw

I love the product except it has a basic design flaw which drives me crazy. You hVe it empty the water bin after each use and the overflow tray at the bottom. If not the water will co tinue to drip even after use and machine off and will overflow all over the counter top and floor of the kitchen.

Review from sharkninja.com
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reply from SharkNinja

Hi Vincsciar, Thank you for taking the time to leave your feedback with us. We are sorry to hear about the frustration you’ve experienced with the water bin and overflow tray design, and we understand how upsetting it can be to deal with dripping and overflow on your countertop and floor. We looked into this further and can see that one of our agents has already assisted you, and we are happy to hear the issue has been resolved. If you ever need any additional support or have more questions, please feel free to reach out to us using the link below and our team will be glad to help: https://support.sharkninja.com/en-CA/contact-us Kind regards, Ninja Kitchen

Jan 16, 2026
SB1980
1 out of 5 stars review

Looks great, works terribly.

I wanted to so bad to give this 2 stars, but can't. We purchased this as a 2025 Christmas gift. The only thing this machine has going for it, is the look. It looks great, such a beautiful machine. However, the quality of drinks and use of machine is another thing. We calibrated it to the specs it recommends, we brew to the specs it suggested, it was nothing short of terrible. We used several high quality beans and still the brew and taste was awful. At times, it didnt even brew. We followed instructions, watched numerous videos, but still terrible. Such a disappointment. It really is too bad, because we wanted this machine to be just as good as the look.....it wasn't. Unfortunately, we had to return it.

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Ninja didn’t meet your expectations and that you ultimately decided to return it due to the quality and taste of the drinks, even after following the instructions and watching our videos. We completely understand how disappointing and frustrating that experience can be, especially when you were hoping for better results. Please know that your feedback is incredibly valuable to us, and we will be sure to share your insights with the appropriate teams internally so we can continue to improve. If there’s anything further we can do to support you or if you’d like to share additional feedback, we’d genuinely love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us, where we’ll be happy to assist. Kind regards, Ninja Kitchen NA.

Jan 16, 2026
Amanda holl
2 out of 5 stars review

Too many bells, not enough whistles

My husband bought this for us for Christmas because I’m a regular coffee drinker. He almost went with a cheaper one, but with the rave reviews he took a leap. We’ve had nothing but issues with this thing since we started using it. Inconsistent brewing strength, grind size changing during grind…. Whatever. But 60% of the time (and we’ve troubleshot EVERYTHHING) it brews about 10-30% of the amount. It’s an infuriating waste of money, coffee, and my last nerve. NOT. WORTH, IT.

Review from sharkninja.com
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reply from SharkNinja

Hi Amanda, Thank you for taking the time to leave a review. We’re extremely devastated to hear that you’re experiencing inconsistent brewing strength and that the grind size is changing during operation. We understand this has caused a lot of frustration, and we sincerely appreciate you taking the time to troubleshoot. Your feedback is invaluable to us, and we will be sure to share your experience with the appropriate teams internally. Since you’ve already completed troubleshooting without resolution, we recommend reaching out to our Customer Care team for further assistance. They’ll be happy to help explore next steps and get this resolved for you as quickly as possible. You can contact us at https://support.sharkninja.com/contact-us. Thank you for your patience, and we appreciate the opportunity to assist. Kind regards, Ninja Kitchen NA.

Dec 19, 2025
DrinkItYouMadeIt
5 out of 5 stars review

Coffee Story

I bought a Ninja Café Lux 601 a year ago, it changed my life. I am the only coffee drinker in my house and it is perfect for me. I was using a Nespresso system, but I really wanted to upgrade my skill, for example be able to manually steam my milk, which this unit will do if you read the manual a bit. I learned about coffee balance, found a great local coffee roaster, who might just be my new best friend. I gather, the newer Ninja models are even easier to use, but I get to enjoy the aroma of fresh ground coffee before I make my puck and that is a feature that seems to me, would be sacrificed. LOL. Maybe they could put in a very slow fan that would waft the aroma into the room on their new system, turn on after the grind a before you use the lever to compress the puck. But now I am being fancy-full. Total reliability with daily use. Recommend.

Review from Shark Ninja
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Dec 2, 2025
AbbyF150
2 out of 5 stars review

Can't turn the portafilter

The machine is beautiful and I am still excited to use it! BUT, I cannot turn the portafilter. I mean CAN NOT. I was giving it all I had, afraid I was about to break the whole machine! The video said there would be some resistance.. Okay, right. Understood. I workout and am not frail by any means. There is something definitely wrong here.

Review from sharkninja.com
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reply from SharkNinja

Hi AbbyF150, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you’ve encountered with your Luxe and understand how frustrating this must be. We’d love the opportunity to assist you further and find a solution. Please give us a call at 1-800-365-0135. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Ninja Kitchen US

Jan 4, 2026
KylaG
5 out of 5 stars review

Obsessed with this machine

Obsessed with this machine ~ I had a Breville for years and wanted an upgrade . I almost didn't buy this because I wanted a more “experienced coffee machine company” this machine is above and beyond my Breville ! Incredibly user friendly , pours perfect espresso everytime and the ability to create hot or cold foam makes making my latte SO much more fun

Review from Shark Ninja
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Jan 18, 2026
FB822
1 out of 5 stars review

Broken from the start

If I could give this no starts I would. we’ve only used it 3 times and it’s got water coming out of the bottom and it just makes this god awful noise. And we can’t ever get through to customer care. It’s absolutely the worst purchase we’ve made in a long time

Review from sharkninja.com
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reply from SharkNinja

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that your Ninja is leaking after only three uses and that it’s louder than expected. We understand how frustrating this experience can be, especially when you’ve also had difficulty reaching our customer care team, and we'd like to help. Please know that we will be sharing your feedback with the appropriate teams internally, as your experience is important to us and helps us improve. In the meantime, we recommend reviewing our self‑help troubleshooting guide using the link below, which may help resolve the issue you’re encountering: https://support.sharkninja.com/article/ES600-Series-Ninja-Luxe-CafC3A9-Troubleshooting-Guide?redirect=false. If the issue persists after following the troubleshooting steps, please be sure to follow the instructions at the end of the guide to connect with our support team for further assistance. We’re here to help and want to make this right for you. Kind regards, Ninja Kitchen NA.

Nov 29, 2025
B-Boy
5 out of 5 stars review

Best latte ever

I’ve read the bad comments and has to be competitors wright these things lol. I’ve had mine for a week and makes one of the best lattes I’ve ever had. During thanksgiving I had to have made 20 for my family members and they also loved it. I have 2 family members now joining the club. Go Ninja! Thanks for a great latte. BC

Review from sharkninja.com
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Dec 14, 2025
Pookie61
5 out of 5 stars review

Awesome Espresso

I have been asking my husband 4 this 4 🎄. But he got it 4 me early. I love my Ninja Espresso machine. I have used it everyday and will continue 2 use it. The price was fair and it is well built. I have no issues with it since I have been blessed 2 have it. I want 2 thank Ninja 4 a great machine. I also want 2 thank my amazing husband who wanted 2 give it 2 me B4 Christmas.

Review from sharkninja.com
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