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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars
1,301 ratings612 reviews
  1. 5 stars65% (845)
  2. 4 stars12% (156)
  3. 3 stars6% (74)
  4. 2 stars5% (71)
  5. 1 star12% (155)

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Showing 61-70 of 612 reviews
Apr 22, 2023
Reviewer name: BRG2021
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Pool

This pool has held up so far. The setup wasn’t as easy as mentioned. The pool cover is garbage. The pool itself it great.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for your review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 30, 2024
Reviewer name: Gina L
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great pool

Very easy to put together. Perfect size and very sturdy. The grandkids had a blast in it and it is great for floating and relaxing.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Gina, we love to hear you guys are having a great experience with your pool! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 18, 2026
Reviewer name: Amanda
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great pool

Definitely need 2 people to set up, but was quite quick and easy. Its a great size for our family, 3 grown children, their S/O and 2 grandchildren.

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Jun 28, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Up for 1.5 weeks support poles are bending

Delivered in April, put up in the middle of June and a week and a half three top story bars have bent in the middle. This is our second bestway pool. The first one lasted several years and the only reason it became bad was we left it out over winter with only a foot of water in it. The wind tore that pool up since it had so little water. These poles should not be bent. Going to reach out to bestway to see if they will send replacement poles and we are hoping it doesn’t fail before we take it down for winter. This pool is also 2’ smaller than the prior one that we bought from Sam’s Club.

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Jul 24, 2026
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Customer service sucks

It would be great if I could actually use the pool, the filter does not work and I have called the customer service line TWICE and both times they are supposed to have emailed me something. Once the troubleshooting steps, another the warranty claim, each time I have not received the email but they can’t send it to me while I’m on the phone because their system is “slow”. You better hope you get one that works right out the gate otherwise good luck getting their customer service to help you with ANYTHING

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Jun 14, 2026
Reviewer name: Gabriel
3 out of 5 stars
3 out of 5 stars review

It's a very nice pool for the price, however the top parts of pool start to bend for no reason and the legs of the pool that we got bent as well. It was very disappointing only had it for a cpuple of months and its already started messing up. Was really hoping it would last so much longer before having to buy replacement parts.

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Jun 24, 2026
Reviewer name: dnadarwin
4 out of 5 stars
4 out of 5 stars review

Nice looking, instructions lacking

So far so good. Installation of the actual pool was easier than it seemed like it would be. My issues so far are actually with the instructions (lack of) or that the instructions are written for using sand only but the filter comes with poly balls. The instructions also have a lot of information missing for starting the pool filter and makes a lot of assumptions. Without the help of others, I would've for sure made big mistakes.

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Jun 29, 2026
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

Pool

We bought this pool this year. The top rails on D does not take much for them to indent. We contacted best way and made a claim and they were fast and on it. They replace our rails. They are good people to deal with and nice. The pool itself is good to have. I would definitely buy again from bestway and they make things right.

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Jul 22, 2026
Reviewer name: anonymous
3 out of 5 stars
3 out of 5 stars review

Pool

Purchased this on June 11th. Im giving it three stars because we had to order a new pump and filter for it because the one provided is absolutely not big enough for this size pool and it doesn't circulate the water like it should. Now just waiting on it to get here. But over all we do love the pool.

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Jul 7, 2026
Reviewer name: Caleb
5 out of 5 stars
5 out of 5 stars review

Great value!

We have had a great experience with our bestway pool. It was easy to set up and get running. The filter does a great job keeping it clean. I keep the chlorine pucks bought at Sams in the floater and poor a little liquid chlorine every time the chlorine level gets low. My water is crystal clear every day. A few tools I'd recommend is a rechargeable pool vacuum which is also made by Bestway and a pool skimmer. The kind that simply sits on the top of your pool for an easy install. These 2 things have made keeping the pool clean easy. Don't overthink these pools! The more chemicals you put in them, the more issues you will have with the water. Also, don't overthink the install. We found our yard is pretty solid and level, laid down a heavy duty tarp and set it up. It will never be perfectly level, no matter how much time and money you invest. Remember an inch or two difference is not going to hurt your pool! I'm hoping we get a few good years from this pool. My kids are in it every single day so definitely worth the money!

Helpful?7CN4L3T3N4P417609763246