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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars1,241 ratings585 reviews
  1. 5 stars65% (810)
  2. 4 stars12% (148)
  3. 3 stars6% (73)
  4. 2 stars5% (63)
  5. 1 star12% (147)

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Showing 561-570 of 1,241 reviews
Jun 2, 2024
Mandy
1 out of 5 stars review

Missing parts

We're pulled all the iteams out of the box and was missing one of the connector pieces. I called to ask for a replacement, and it will take 5 days to receive another one. For the amount of money spent why is it so hard to have all the pieces in the box.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Mandy, we are sorry that you are missing such an important part to your pool. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 28, 2025
SWP
5 out of 5 stars review

salt water compatible?

so far so good. is this pool salt water compatible?

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Yes, this pool can be compatible with salt water systems, but it's important to use the correct concentration. The document suggests that the safe concentration of salt that can be used is 3000 ppm (3 grams per liter). It's crucial not to exceed this concentration as higher levels of salt can damage the internal components and the surface of the material of the pool. If the salt concentration exceeds this, the water should be changed to prevent damage to the internal mechanical parts of the pool system.

Apr 24, 2025
Deb
4 out of 5 stars review

Actually a question

Does this pump support salt water? Or do I need to purchase a new one for that?

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Yes, it is generally safe to use salt water with a sand filter pump, but care should be taken regarding the concentration of salt. The safe concentration of salt in the water is around 1 ppm (1 gram per liter of water). If this concentration is exceeded, it is advisable to change the water to prevent damage to the internal components of the pump. Additionally, after adding salt, it's recommended to run the sand filter pump for 24 hours to ensure the salt completely dissolves before starting the chlorinator.

Jun 11, 2025
Jb726
4 out of 5 stars review

Good pool. Bad directions

Lack of directions. Make sure u use black o rings.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for your review. We're sorry you had some trouble with the pool manual. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Oct 8, 2023
FAITH
1 out of 5 stars review

FAIL

5 months and liner ripped from rails

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Faith, we're very sorry to hear that you have experienced this issue with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Mar 6, 2025
Letitia
5 out of 5 stars review

Amazing Pool

[This review was collected as part of a promotion.] Easy to put up. Very big size. Will be fun to swim in our own mini pond.

Review from bestwayusa.com
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Jun 10, 2025
DRE123
1 out of 5 stars review

very disappointed

i bought this pool expecting it to be gray as shown. it has a white liner which i absolutely hate. it is heavy and difficult to move to return. i feel that i was totally misled and deceived. i feel this is a bait and switch.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We're sorry for this mix up. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jul 14, 2024
Nando
1 out of 5 stars review

Rust

1 year already rusting all over. Dont waste your money.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Nando! We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your pool set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jun 28, 2024
Chy
3 out of 5 stars review

A couple months

Kinda sad I'm a couple months into it overall not a bad pool but a bar bent

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We're sorry that part of your pools frame has bent just after a few months of use. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 22, 2025
cam
4 out of 5 stars review

Vaccum

Does the vaccum for the pool suppose to come with hose attachment ?

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Cam, there should be an included attachment.