Hello Mandy, we are sorry that you are missing such an important part to your pool. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Yes, this pool can be compatible with salt water systems, but it's important to use the correct concentration. The document suggests that the safe concentration of salt that can be used is 3000 ppm (3 grams per liter). It's crucial not to exceed this concentration as higher levels of salt can damage the internal components and the surface of the material of the pool. If the salt concentration exceeds this, the water should be changed to prevent damage to the internal mechanical parts of the pool system.

Yes, it is generally safe to use salt water with a sand filter pump, but care should be taken regarding the concentration of salt. The safe concentration of salt in the water is around 1 ppm (1 gram per liter of water). If this concentration is exceeded, it is advisable to change the water to prevent damage to the internal components of the pump. Additionally, after adding salt, it's recommended to run the sand filter pump for 24 hours to ensure the salt completely dissolves before starting the chlorinator.

Thank you for your review. We're sorry you had some trouble with the pool manual. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Hello Faith, we're very sorry to hear that you have experienced this issue with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

We're sorry for this mix up. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Thank you for taking the time to share your feedback with us, Nando! We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your pool set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

We're sorry that part of your pools frame has bent just after a few months of use. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Hello Cam, there should be an included attachment.