Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for

Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

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4.1 out of 5 stars

stars1,241 ratings585 reviews

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Showing 551-560 of 585 reviews

Jul 1, 2024

No Pool

3 out of 5 stars review

Thin liner

Placed on clean solid concrete. Folded up and moved to covered patio due to storm. Placed back with 20+ pin size holes in the liner. Had for less than a week.

Helpful?

reply from Bestway USA

Oh no! We’re so sorry that happened with your pool liner! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

May 18, 2024

Danidgold

5 out of 5 stars review

I loved this pool

Maybe I just got lucky but I had no issues at all there were no leaks it was easy to assemble no issues with shipping or delivery it was a very sturdy pool for an amazing price. Highly recommended

Helpful?

reply from Bestway USA

Thank you for your review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 5, 2024

danmar

4 out of 5 stars review

great pool!

We bought this pool about 2 months ago and we waited before we wrote the review. So far, its going pretty good. my grandkids have lots of fun. it was super easy to setup. great buy!!

Helpful?

reply from Bestway USA

Thank you for taking the time to review your pool set. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 23, 2024

Jennyone7

2 out of 5 stars review

Struck out twice (Leaks)

Tried this twice and both leaked. We had it level with sand; and even used foam boards and it just leaked. I mean really. It was easy to put together but was such a disappointment. Will never buy this brand again.

Helpful?

reply from Bestway USA

Hello Jenny, we are very sorry that your pool is leaking after getting it set up. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Mar 11, 2025

Anonymous

5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I am so excited to use the pool this summer! We received the pool for the polar plunge. It was super easy and quick to set up and take down. Love that.

Review from bestwayusa.com

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Jul 4, 2023

NOT SO HAPPY CUSTOMER

1 out of 5 stars review

POOR QUALITY WASTE OF MONEY

Don't purchase Bestway Power Steel 18-x48' purchased 5/1/23 through Sams Club. This current model didn't even have for a full month had 4 holes was leaking after 3 weeks, waste of water and money. Last year purchase the Bestway Power Steel 20x48 was the best one had no issues and had it up and swimming until Oct 2022 now cheap, poor quality. DONT WASTE YOUR TIME OR MONEY GO WITH ANOTHER ABOVE GROUND POOL (COLEMAN etc)

Helpful?

reply from Bestway USA

Hello, we are truly sorry to hear you are not happy with your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jun 23, 2023

Christy

3 out of 5 stars review

Great pool

We purchased this pool like 3 weeks ago setup was easy kids n I have been enjoying it the filterstion balls r awesome I have don't nothing but had chlorine n skim it and it's been crystal clear for 3 weeks now very nice pool n price fits alot in it to we have 6 kids plus lots of room still left to swim def great purchase

Helpful?

reply from Bestway USA

Hello Christy, thank you for our review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 10, 2024

Jdog

4 out of 5 stars review

Prepare to spend more!

The price on this pool is great. However- you will need a lot more stuff to get it up and running. And some of it isn't obvious. Like the fact that I need at least 18 paver stones to set under the legs. And then the sand for the filter. And the chlorine which is like $100/bag. I can't even get the thing to be level enough to fill it with water! I'm returning it.

Helpful?

reply from Bestway USA

We're very sorry you are unhappy with your pool experience. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jan 31, 2024

Tee

2 out of 5 stars review

USELESS cover can cause MAJOR issues

The cover is a joke--too small for the pool and almost as thin as a Hefty trash bag. We put grommets in the liner to keep it attached to the pool. That sort of worked, until it didn't. This unusable cover was partly to blame for the 5-6 foot gash I now have in the side of my pool. The cover slipped into the water, and then when a deep freeze hit us, the ice on the surface of the cover sliced into my pool wall. Maybe I can patch it? But if they'd supplied the proper cover, I wouldn't be having this issue.

Helpful?

reply from Bestway USA

Hello Tee, we're very sorry this has been your experience with your pool. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 20, 2023

Belkins

3 out of 5 stars review

Pool cover too small

We are trying to put this together We need someone to contact us about this ASAP. The pool cover is not the proper size that was included. We got the 18x48 and the cover will not go all the way around the oil. I am getting ready to return the whole thing if someone does not get back to me

Helpful?

reply from Bestway USA

Hello, Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.