Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for

Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

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4.1 out of 5 stars

stars1,241 ratings585 reviews

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Showing 541-550 of 585 reviews

Jun 2, 2024

Hana

5 out of 5 stars review

Great product

First impression is wow it is huge, second easy to install, third great for the value. I am happy with this purchase.

Helpful?

reply from Bestway USA

Hello Hana, we are glad to hear you are happy with your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 5, 2024

danmar

4 out of 5 stars review

great pool!

We bought this pool about 2 months ago and we waited before we wrote the review. So far, its going pretty good. my grandkids have lots of fun. it was super easy to setup. great buy!!

Helpful?

reply from Bestway USA

Thank you for taking the time to review your pool set. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 23, 2024

Jennyone7

2 out of 5 stars review

Struck out twice (Leaks)

Tried this twice and both leaked. We had it level with sand; and even used foam boards and it just leaked. I mean really. It was easy to put together but was such a disappointment. Will never buy this brand again.

Helpful?

reply from Bestway USA

Hello Jenny, we are very sorry that your pool is leaking after getting it set up. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 24, 2024

Melissa

2 out of 5 stars review

Great Pool - Terrible Pump

The pool is great - highly recommend. The pump is terrible. Only had the pool and pump for a month and some of the parts on the pump have already failed. Very frustrating, and the Bestway website does not sell replacement parts.

Helpful?

reply from Bestway USA

Hi Melissa, we are sorry that you are disappointed with your pool pump and it has failed after a month of use. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 4, 2024

Nick

1 out of 5 stars review

Leaking

Bought one, filled it, leaking out of the bottom. Returned it, got a second one ..filled it, leaking. It's like there didn't even a hole, the material is too think and it's leaking through. It is completely garbage.

Helpful?

reply from Bestway USA

Hi, Nick! We’re sorry to hear you’re unhappy with your pool set. Please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can assist you further. We appreciate your feedback as we continue to improve our products so you can continue to enjoy them year after year!

Feb 16, 2025

Rsb1198

5 out of 5 stars review

Great pool

[This review was collected as part of a promotion.] Love the size of this pool! Also really pleased with how easy it was to set up and fill! Also a big fan of the sand filtration system! Will be spending a lot of time poolside this summer!

Review from bestwayusa.com

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May 13, 2023

Looper Family

5 out of 5 stars review

So far, so good.

Great so far. Haven’t had any issues like the other reviews. In the process of buying a saltwater pump for the pool. The original pump is fine, we just want to convert to saltwater.

Helpful?

reply from Bestway USA

Hello, thank you for your review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Feb 24, 2025

Anonymous

5 out of 5 stars review

Awesome pool! Exceeded our expectations!

[This review was collected as part of a promotion.] This pool is amazing! Way bigger than I thought and super easy to set up. The structure is really sturdy and wbeuome has so much fun!! Highly recommend!

Review from bestwayusa.com

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Jun 9, 2025

vickie825

1 out of 5 stars review

Major corrosion!!!

We bought this pool 2 years ago and the frame is rusting and flaking off so bad. Several top rails have holes in them and are starting to break. If you are considering buying this pool I would do my research on other brands first!!

Review from bestwayusa.com

Helpful?

reply from Bestway USA

We’re so sorry that you are experiencing this with your pool frame! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

May 26, 2024

laura 76

4 out of 5 stars review

We got it about a month ago. no problems but would love for any ideas how to warm the water no matter what we tried it's too cold to get in. can't find parts to go with the pump to use a pool heater with it.

Helpful?

reply from Bestway USA

Hello, you can use solar pool pads or a solar cover to help with warming your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.