Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set forMember photos









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Liner split after 5 months
Algae in the pool has to do with your chemicals. Not the filter just an fyi. The filter was fine although I think it's too high on the pool to get much out of the pool. However after 5 months of being set up, level. The hole where the filter enters the pool a huge line split in the liner it was at least one and a half feet away from that hole. So the liner was completely ruined. And nothing was tugging on the hole to cause the split it just randomly happened.
Thank you for taking the time to share your feedback with us, Kim. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Pool Set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!
This is a seemingly durable great pool!
[This review was collected as part of a promotion.] I received this product for free from @bestway in connection with my review. Due to unfortunate weather conditions, we were not able to fill the pool and test it out. Multiple weeks of freezing weather unfortunately halted our original plans. However, we did get to put it together and see how great it is, and I must say, this pool is impressive! The assembly was flawless and surprisingly easy! The Coleman® Power Steel® Above Ground Pool is a fantastic choice for anyone looking for an easy-to-set-up and durable pool. Its corrosion-resistant steel frame and ClickConnect™ joints make assembly a breeze without the need for extra tools. The frame connectors prevent metal-on-metal contact, enhancing its rust resistance. The ultra-durable Tritech® liner, with its 3-layer reinforced material, offers superior strength and puncture resistance, ensuring the pool lasts for many summers. This pool combines ease of use with long-lasting quality, making it a great investment for any backyard. Our guests were impressed with the look and feel of the pool and the seemingly durable structure. We cannot wait until better weather to be able to really put this pool to good use!
High quality pool could not have asked for more!
[This review was collected as part of a promotion.] High quality pool. Good strong structure definitely made to last a long time. It’s the perfect size for A family. Good for summer and for winter fun. It’s absolutely awesome!!! Once you set it up it’s stress free afterwards. Like I said very high quality
Delivery issues!
I just purchased this pool to upgrade from our 16x48 pool. Today, I received box 1 of 2. I will wait one more day to see if box 2 arrives. If it does not arrive by tomorrow, I will be getting my money back. I don't see how 2 boxes could not be delivered at the same time. When I saw it in store in one complete box. It's very frustrating.
Hello, please reach out to Sam's Club Customer Service regarding this shipping issue, thank you.
Poles and rails bent
Purchased this pool after paying a landscaping company to come in and level ground. Put the pool together, filled it up and within 1 week, 11 out of the 18 top rails are kinked and bending. It's only a matter of time before they snap completely and the pool collapses. Additionally, some of the legs are already bowing and bending. This pool frame is complete junk.
Hello Kristen, we are so sorry that this has happened with your pool frame. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Broken pump/thin floor liner
I purchased the pool in February and set everything up last week of May. I took us a few days to get everything level and full, the liner was noticeable thinner than the walls which is a concern for the future. The pump was finally hooked up but there is something wrong with the hosing that it's not able to pump water through. I contacted sams and all they offered was for me to break down and return the whole kit. This is upsetting after filling the pool for days to get almost 5,500 gallons of water, breaking down the pool to return a faulty filter is not an easy task.
Hello Jessica, we are sorry to hear you have experienced these issues with your pool. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Great Size
[This review was collected as part of a promotion.] Love this pool. It was a great size for a large family. Will keep the kids entertained all summer. Actually large enough for the adults to enjoy as well. Easy to put together. Actually put together by just my sister in law.
Half the price for half the quality.
Bad deal this time. The pump that came with pool is defective and feels super cheap. The pump ran about 5 minutes on filtration mode before stopping and making a humming / grinding noise. The water is clean so there is no obstruction in the pump, basket or hose. This was my initial startup as well. Customer service option is to return to store which is about a 100-mile round trip. Returning to store will waste at least 6000 gallons of water, chemicals and assembly/disassembly time. There is no way I can completely dry the pool and pack everything in the box. My only option is to buy a new pump locally to get things moving this weekend. Good Beautiful budget friendly pool. 1/2 the price of my other option. 18ft in diameter is a good starter size pool. Includes filter, filtration balls, pump, ladder, cleaning accessories. Packed well. Bad Faulty pump Frame feels lighter than other pools I have owned and seems to move around more. Manuals need improving. No skimmer which I did buy an optimal one. No pool replacements at this time in store.
Hello, thank you for taking the time to review your Power Steel pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Luv my pool
After researching pools I didnt want to spend $1000..I bought this pool finally..It takes days to set this up because the ground has to be prepped..10hrs..It took 15min to unpack and 1 hr to set up..3 days to fill due to well water..It is such a joy..If it falls apart I feel for the price Im ok with it..Why spend more when you have so much to buy having a pool..Electric..chemicals..pool toys and decor..Hope this helps..enjoy
Hello, thank you for your honest review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Nice pool but poor instructions and no help!
We bought this pool, and my wife laughed when she said 30 minute set up. We actually got it. Set up in 45 minutes. However, the instructions were terrible. The sand pump says you need to buy 9 kg of sand but they have these cotton balls that contradict the instructions and you don’t know whether to put in the cotton balls or the sand or both. Called the customer service center and in three days they haven’t called us back yet. The pump is a nice pump, but you will empty your pool if you try to empty the skimmer because there’s no valve to shut off the water from the pool to the skimmer. The instructions are extremely poorly written If you have a hydrology and mechanical engineering degree - buy the pool. Oh yes, you can use the puff balls and no sand. If your ground is not perfectly level ALL the way AROUND, expect trouble.
Thank you for taking the time to give an honest review about your pool experience. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.