Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for

Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

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4.1 out of 5 stars

stars1,241 ratings585 reviews

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May 7, 2024

Tbvols

1 out of 5 stars review

Does not last!

We used the pool less than a few months before it started leaking around the windows. We sealed them. We went to uncover and prepare it for the summer a week ago and the pool has ripped where the water comes back into the pool.

Helpful?

reply from Bestway USA

We are very sorry this has been your experience with your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 2, 2023

Amber23

5 out of 5 stars review

Perfect depth for our 6 year old

We bought this and set it up about a month ago. We love it. However there were no instructions for the ladder or how to use the vacuum. Still have not figured out the vacuum.

Helpful?

reply from Bestway USA

Hello, we are happy to hear you are enjoying your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

May 18, 2023

Nikki

2 out of 5 stars review

Horrible purchase

I just set this up yesterday and there were no instructions. The pump doesn't sit on its stand right because of the hose. My hoses are leaking at every connection. The pool has tiny holes all around it.

Helpful?

reply from Bestway USA

Hello Nikki, we are very sorry to hear you are experiencing these issues with your pool. Please call our Customer Service Department for help at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jun 21, 2025

Johnson House

1 out of 5 stars review

Not worth the time

We have now just put up the pool, took down the pool, returned the pool due to leaking, got a new one, now this one is now leaking in the same spot. Now I know why it was on sale. Don't buy this one.

Helpful?

reply from Bestway USA

We’re so sorry that this has been your experience with your pool set. Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jun 1, 2023

ROBERT

1 out of 5 stars review

Pitiful website if you have problems.

Liner fas bad seam at bottom of liner in multiple places. BESTWAY website for registration and warranty is a joke. Seems impossible to reach them. Will continue to try.

Helpful?

reply from Bestway USA

Hello Robert, we are sorry to hear that your pool's liner is damaged at the seam. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

May 5, 2024

MOM

5 out of 5 stars review

Perfect Cool Summer

Bought this pool last year. We're very pleased with it. Water stayed crystal clear with the pump that it came with. We upgraded the ladder. Would definitely buy again. Looking forward to this summer ☀️

Helpful?

reply from Bestway USA

Hello, we are happy to hear that you guys have enjoyed your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Sep 6, 2024

Justmy2cents

3 out of 5 stars review

Great pool worthless pump

Everything is great about this, but the electronics in the pool pump motor are garbage. As many others with less than 50hrs of use the pump is seizing up, humming, have to turn off and on, bang on it. Sad because it works well when not failing.

Helpful?

reply from Bestway USA

Thank you for taking the time to share your honest review. We are very sorry that your pool's pump is not functioning properly for you. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 29, 2023

Leeangel88

1 out of 5 stars review

Mad

I only had the pool for 2 months so far. And 2 of the loops have already ripped. Now I cant put water in it or the other loops will rip. This was a waste of my money

Helpful?

reply from Bestway USA

Hello, we are sorry to hear that your pool's liner has torn. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jun 3, 2023

1 out of 5 stars review

Arrived without the frame

I have a crew of people at my home to set this pool up. I ordered online and had it shipped to my home. Opened the box to find out they did not send me the frame!!!!

Helpful?

reply from Bestway USA

Hello, we are very sorry to hear that the frame to your pool i missing. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jan 15, 2025

lostnwater

5 out of 5 stars review

Bestway for the money

I bought this pool as a replaceement for my Intex that I though had sprung a leak. The filter runs great. Ran it 24hrs a day for 4 months with no issues and no algae issues. The liner is slightly cheaper quality than the INTEX PRISM but lasted the season without issue. The only real issue was the sturdiness of the leg supports. The pool swayed more than an Intex would. Overall i was satisfied with the purchase for the money.

Helpful?

reply from Bestway USA

Thank you for your review of your Pool set! We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.