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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
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4.1 out of 5 stars
stars
1,311 ratings623 reviews
  1. 5 stars65% (853)
  2. 4 stars12% (156)
  3. 3 stars6% (75)
  4. 2 stars5% (70)
  5. 1 star12% (157)

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Showing 521-530 of 623 reviews
Feb 24, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Awesome pool! Exceeded our expectations!

[This review was collected as part of a promotion.] This pool is amazing! Way bigger than I thought and super easy to set up. The structure is really sturdy and wbeuome has so much fun!! Highly recommend!

Review from bestwayusa.com
Helpful?7CN4L3T3N4P417609763246
Aug 8, 2025
Reviewer name: Julie
1 out of 5 stars
1 out of 5 stars review

Do not buy!

Do not buy! Pump will not keep up with the size of this pool. Customer support has not been helpful. Very disappointed and a complete waste of money,

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Julie, we are so sorry that your pump has not worked well for you! Please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Mar 11, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I am so excited to use the pool this summer! We received the pool for the polar plunge. It was super easy and quick to set up and take down. Love that.

Review from bestwayusa.com
Helpful?7CN4L3T3N4P417609763246
Aug 5, 2025
Reviewer name: Mike
3 out of 5 stars
3 out of 5 stars review

Wrong size

This is my third Bestway Pool. I like the pool, however, this last pool I bought at Sam's Club the Box said 18 ft diameter. The pool in the box was only 16 ft diameter.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

May 13, 2023
Reviewer name: Looper Family
5 out of 5 stars
5 out of 5 stars review

So far, so good.

Great so far. Haven’t had any issues like the other reviews. In the process of buying a saltwater pump for the pool. The original pump is fine, we just want to convert to saltwater.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for your review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 7, 2025
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

poor quality. it's great the first year but after time it just doesn't hold up. Had an intex for 15 years before this and this one unfortunately only lasted 3 yrs. Color starts to fade also.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to share your feedback with us. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your pool set. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jun 24, 2024
Reviewer name: Melissa
2 out of 5 stars
2 out of 5 stars review

Great Pool - Terrible Pump

The pool is great - highly recommend. The pump is terrible. Only had the pool and pump for a month and some of the parts on the pump have already failed. Very frustrating, and the Bestway website does not sell replacement parts.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hi Melissa, we are sorry that you are disappointed with your pool pump and it has failed after a month of use. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 4, 2024
Reviewer name: Nick
1 out of 5 stars
1 out of 5 stars review

Leaking

Bought one, filled it, leaking out of the bottom. Returned it, got a second one ..filled it, leaking. It's like there didn't even a hole, the material is too think and it's leaking through. It is completely garbage.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hi, Nick! We’re sorry to hear you’re unhappy with your pool set. Please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can assist you further. We appreciate your feedback as we continue to improve our products so you can continue to enjoy them year after year!

Jul 21, 2025
Reviewer name: kaz
5 out of 5 stars
5 out of 5 stars review

So far so good

So far we are loving this pool! Ground prep takes a minute but its so important. We had it delivered this saturday and it was up 20 minutes later. No leaks filter runs good. We are very pleased so far

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We are happy to hear you are having a great experience with your pool this summer! If you have any questions about your pool or pump, please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 17, 2025
Reviewer name: Shelley
1 out of 5 stars
1 out of 5 stars review

These pools are very cheap made. Rips very easily at seams, also the legs and top ring of the metal poles are very easily dented in. Not worth the money at all

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Shelley, we are so sorry that you have experienced these issues with your pool set. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!