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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars1,241 ratings585 reviews
  1. 5 stars65% (810)
  2. 4 stars12% (148)
  3. 3 stars6% (73)
  4. 2 stars5% (63)
  5. 1 star12% (147)

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Showing 521-530 of 585 reviews
Feb 14, 2025
Rennifer20
5 out of 5 stars review

Great Size

[This review was collected as part of a promotion.] Love this pool. It was a great size for a large family. Will keep the kids entertained all summer. Actually large enough for the adults to enjoy as well. Easy to put together. Actually put together by just my sister in law.

Review from bestwayusa.com
Helpful?7CN4L3T3N4P417609763246
Mar 11, 2025
bm74733
5 out of 5 stars review

Excited to have our very own pool!

[This review was collected as part of a promotion.] Thanks to Bestway and Tryazon we are ready for summer! It honestly doesn't get any better than having our very own pool in our backyard! The kids and I were able to set up the pool without my husband's help, since no tools are necessary for set up or take down. Bestway is a leader in above ground pools, portable spas, and outdoor products, so we know this pool is built to last! We're excited to have a MUCH longer swim season than the local public pools, so if you're looking for us... we'll be in the pool!

Review from bestwayusa.com
Helpful?7CN4L3T3N4P417609763246
Jul 29, 2024
lilly
2 out of 5 stars review

horrible and cheaply made

You are getting what you pay for with this item, this was our 1st ever pool so if you don't know what your doing your in for it . Ours came with a fully broken filter that even a professional pool guy looked at and said it's broken. It also came with most of the beams bent and cracks already in the plastic. This was a huge bummer considering we had to buy $400 worth of water to put it in the pool for it just to not ever work. I will NEVER buy this again , save your money and just invest in to a nicer one

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Lilly. We always strive to provide our customers with a positive experience, so we’re so sorry you've had this experience with your pool. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jun 5, 2024
Barbie
5 out of 5 stars review

Luv my pool

After researching pools I didnt want to spend $1000..I bought this pool finally..It takes days to set this up because the ground has to be prepped..10hrs..It took 15min to unpack and 1 hr to set up..3 days to fill due to well water..It is such a joy..If it falls apart I feel for the price Im ok with it..Why spend more when you have so much to buy having a pool..Electric..chemicals..pool toys and decor..Hope this helps..enjoy

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for your honest review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 24, 2024
Kyle
2 out of 5 stars review

You will regret it

I loved this pool for about 3 weeks. Then, the headache kicked in. First, it arrived with a pinhole leak. When contacting Bestway, they said the product needed to be registered first. The Bestway website (even 2 months later) still won't allow me to register the pool and phone customer service isn't helpful. Secondly, keeping this pool clean will cost you hundreds of dollars per month. The filter it comes with isn't strong. Most pool companies I contacted wouldn't not even service ANY above ground pool.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Kyle, we're very sorry that you have had a negative experience with your pool. If you need any further help or have additional questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.

Jun 17, 2024
Sjohnson
2 out of 5 stars review

Delivery issues!

I just purchased this pool to upgrade from our 16x48 pool. Today, I received box 1 of 2. I will wait one more day to see if box 2 arrives. If it does not arrive by tomorrow, I will be getting my money back. I don't see how 2 boxes could not be delivered at the same time. When I saw it in store in one complete box. It's very frustrating.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, please reach out to Sam's Club Customer Service regarding this shipping issue, thank you.

Mar 2, 2024
Beach Mom
2 out of 5 stars review

Frame Rusted in less than 1 Year

In less than a year, we have significant rust on the frame as well as the ladder. Our water remained well balanced, and pool has been clear all year. I am very disappointed in the quality of this frame. We had above ground pools in the past that only got a spec here and there over the spam of several years. Definitely not rust resistant as it advertises to be.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are sorry this has been your experience with your pool's frame. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 28, 2025
eew92
5 out of 5 stars review

We love this Pool!

We absolutely LOVE this pool! Such a great investment with easy set up and good quality!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Oh wow! We love to hear you guys are loving your pool set! If you have any questions, please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 10, 2025
Gleisis
1 out of 5 stars review

The pool came defective

The pool came defective. I put a patch and it keeps voting water.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jul 7, 2024
Jason
1 out of 5 stars review

Verified Purchase

Pool

It’s junk it broke

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Jason, we're sorry to hear you are unhappy with your pool. Thank you for taking the time to share your feedback with us. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!