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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars1,247 ratings589 reviews
  1. 5 stars65% (813)
  2. 4 stars12% (150)
  3. 3 stars6% (73)
  4. 2 stars5% (64)
  5. 1 star12% (147)

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Showing 401-410 of 589 reviews
Mar 8, 2024
Halloween
5 out of 5 stars review

Good pool

I waited until we used this pool for a full season before making a review. And we love it. It's a great size. Easy enough to set up and use. We take it down in the winter and set it up late spring. Pump is pretty straightforward and seems to be efficient. It's not terribly loud either. I recommend it.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are happy to hear that you guys enjoyed the pool this past summer! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 17, 2024
Edgar
5 out of 5 stars review

Verified Purchase

Above ground pool

Great pool

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Edgar, If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 30, 2024
Jesu
3 out of 5 stars review

Disappointed with the Quality of the Pool

Unfortunately, my experience with this pool has been very disappointing. My main concern is with the tubes where the ladders are set up in the pool: two of them bent after only a relatively short period of use. This issue is even more frustrating because there is no weight limit specified on any of the ladders, which is crucial to avoid such problems. and i dont think the weight was a lot for happen this. My children and their friends, all aged between 4 and 13 years old with the heaviest being 140 pounds, are the only ones using the pool. Despite this, we've already encountered issues with the tubes. This type of failure indicates a lack of sturdiness and durability in the product. I am deeply disappointed with this purchase, as we expected much more in terms of quality and safety. I would not recommend this pool to other buyers.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to share your honest feedback with us. We are sorry that you are having a disappointing experience with your pool. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 2, 2025
C J
1 out of 5 stars review

Wrong Name; Bestway should be label Worstway

We’ve had an above-ground pool for the past five years, and last winter we decided it was time to replace it and get a new one so we could continue enjoying summer with the family. Yesterday, while doing our weekly shopping at Sam’s Club, we came across what seemed like a good deal on a new pool. We bought it and installed it carefully on our concrete patio, placing carpet and tarps underneath as a protective layer. After finishing the installation, we started filling the pool and went inside to prepare food. A few hours later, we noticed one side of the backyard was flooded. We immediately checked the pool but couldn’t find any visible hole or rupture. It was extremely frustrating. What was supposed to be a fun day with a family BBQ turned into a complete disappointment. We wasted about 2,500 gallons of water, and after all the hard work of installing the pool, we had to take it apart and figure out how to fit it back into the box to return it. My recommendation: Do NOT buy this pool brand. There are more reliable brands out there, and your family’s safety and joy should come first.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are so sorry that this has been your experience! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

May 9, 2023
Jessie
5 out of 5 stars review

Verified Purchase

Above ground pool for a great price!

Great price!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Jessie, we are happy to hear that you are enjoying your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 16, 2023
shay
4 out of 5 stars review

Verified Purchase

Nice pool but directions was hard to follow

Great buy

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Shay, we are happy to hear you are enjoying your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

May 30, 2025
ashultz
1 out of 5 stars review

Only worth it for the Pump

We purchased this pool on May 15th, im writing this on May 30th. The pool has been used MAYBE 5 times since putting it up. Set up was easy, but thats about it. The pump was kind of complicated and needed better clarification on where the parts go as far as assembly of the pump. As of last week one of the vertical legs bent and we havent been able to use it due to worry of it tearing the liner. I put in a warranty claim through the manufacturer and they are sending a replacement so thats fine. But today while i was out cleaning the bugs out i noticed a small tear in the side of the liner thats leaking. So i looked around and there are MULTIPLE small tears all of them leaking. I filed a warranty claim on these as well, but havent heard back yet. Dont waste your money on this!! I purchased this on the 15th but set it up on the 20th. We didnt get to swim until the 22nd due to issues with the pump leaking.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We are so sorry that you have had a negative experience with your pool set. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jun 4, 2023
Katherine Mayfield
2 out of 5 stars review

Verified Purchase

Customer service was super

Pump didn't work

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Katherine, thank you for your review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

May 4, 2023
Poly Balls
2 out of 5 stars review

Pump/water flow

The pump is not operating as it should. Backwash/rinse helps a tad very a very short period of time. I’ve reached out to Bestway but haven’t heard anything. Disappointing. The water flow is minimal. No air hose leaks or issues there. It did come with the balls. Don’t know if it needs more or sand. Can’t get any help from bestway. Purchased in 2/23 and installed 4/23. Easy to install. Disappointed in pump functionality.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are sorry to hear that you are having trouble with your pump and reaching us. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT.

Jun 22, 2024
Leta
1 out of 5 stars review

Verified Purchase

Missing parts

Parts were missing

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We are very sorry that parts are missing to your pool set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!