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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
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4.1 out of 5 stars
stars
1,311 ratings623 reviews
  1. 5 stars65% (853)
  2. 4 stars12% (156)
  3. 3 stars6% (75)
  4. 2 stars5% (70)
  5. 1 star12% (157)

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Showing 401-410 of 623 reviews
Jun 5, 2024
Reviewer name: Barbie
5 out of 5 stars
5 out of 5 stars review

Luv my pool

After researching pools I didnt want to spend $1000..I bought this pool finally..It takes days to set this up because the ground has to be prepped..10hrs..It took 15min to unpack and 1 hr to set up..3 days to fill due to well water..It is such a joy..If it falls apart I feel for the price Im ok with it..Why spend more when you have so much to buy having a pool..Electric..chemicals..pool toys and decor..Hope this helps..enjoy

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for your honest review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jun 23, 2024
Reviewer name: Summerfun
2 out of 5 stars
2 out of 5 stars review

Nice pool but poor instructions and no help!

We bought this pool, and my wife laughed when she said 30 minute set up. We actually got it. Set up in 45 minutes. However, the instructions were terrible. The sand pump says you need to buy 9 kg of sand but they have these cotton balls that contradict the instructions and you don’t know whether to put in the cotton balls or the sand or both. Called the customer service center and in three days they haven’t called us back yet. The pump is a nice pump, but you will empty your pool if you try to empty the skimmer because there’s no valve to shut off the water from the pool to the skimmer. The instructions are extremely poorly written If you have a hydrology and mechanical engineering degree - buy the pool. Oh yes, you can use the puff balls and no sand. If your ground is not perfectly level ALL the way AROUND, expect trouble.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to give an honest review about your pool experience. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 3, 2023
Reviewer name: George
1 out of 5 stars
1 out of 5 stars review

Half the price for half the quality.

Bad deal this time. The pump that came with pool is defective and feels super cheap. The pump ran about 5 minutes on filtration mode before stopping and making a humming / grinding noise. The water is clean so there is no obstruction in the pump, basket or hose. This was my initial startup as well. Customer service option is to return to store which is about a 100-mile round trip. Returning to store will waste at least 6000 gallons of water, chemicals and assembly/disassembly time. There is no way I can completely dry the pool and pack everything in the box. My only option is to buy a new pump locally to get things moving this weekend. Good Beautiful budget friendly pool. 1/2 the price of my other option. 18ft in diameter is a good starter size pool. Includes filter, filtration balls, pump, ladder, cleaning accessories. Packed well. Bad Faulty pump Frame feels lighter than other pools I have owned and seems to move around more. Manuals need improving. No skimmer which I did buy an optimal one. No pool replacements at this time in store.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to review your Power Steel pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Mar 2, 2024
Reviewer name: Beach Mom
2 out of 5 stars
2 out of 5 stars review

Frame Rusted in less than 1 Year

In less than a year, we have significant rust on the frame as well as the ladder. Our water remained well balanced, and pool has been clear all year. I am very disappointed in the quality of this frame. We had above ground pools in the past that only got a spec here and there over the spam of several years. Definitely not rust resistant as it advertises to be.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are sorry this has been your experience with your pool's frame. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Mar 10, 2025
Reviewer name: Kara Dawn
3 out of 5 stars
3 out of 5 stars review

Needs thicker liner.

[This review was collected as part of a promotion.] This pool was sent to me to test. We had about 13 people in it at once. After draining to reloacte, and letting sit to dry, I found a tear in the liner near the bottom seam. I'd say the liner could stand to be thicker. I plan to patch it and see if it will hold up, but it is bigger than the latch that came with it.

Review from bestwayusa.com
Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We’re so sorry that happened with your pool's liner! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jul 13, 2024
Reviewer name: Dawn
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Pool

Delivery was on time. The pool was fairly easy to put together.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Dawn, we are happy to hear about your positive experience! Thank you for sharing your review with us. If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 27, 2023
Reviewer name: Sue
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I Quality

Nice, quality and good price we enjoyed!!

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Sue, we are glad you are enjoying your pool! If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jun 23, 2024
Reviewer name: DeeDee
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

The water Filter is not working correctly

I got this pool for my kids and grandkids

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are sorry that the pump is not working right for your pool. For help with trouble shooting: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 18, 2024
Reviewer name: Kris
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great buy

The pool is huge with easy set up frame. The pump is so quite. Very happy with the purchase

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Oh wow, Kris! We LOVE to hear you’ve had a great experience with your pool. Thank you for sharing your feedback with us! We’ll pass it along to our team.

Jul 7, 2024
Reviewer name: Bailey B
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Need a better ladder

Great pool, easy set up, but the pump could be better quality. Ladder is horrible

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Bailey! We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t completely feel that way about your pool set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!