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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars
1,301 ratings612 reviews
  1. 5 stars65% (845)
  2. 4 stars12% (156)
  3. 3 stars6% (74)
  4. 2 stars5% (71)
  5. 1 star12% (155)

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Showing 391-400 of 612 reviews
Jul 29, 2024
Reviewer name: lilly
2 out of 5 stars
2 out of 5 stars review

horrible and cheaply made

You are getting what you pay for with this item, this was our 1st ever pool so if you don't know what your doing your in for it . Ours came with a fully broken filter that even a professional pool guy looked at and said it's broken. It also came with most of the beams bent and cracks already in the plastic. This was a huge bummer considering we had to buy $400 worth of water to put it in the pool for it just to not ever work. I will NEVER buy this again , save your money and just invest in to a nicer one

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Lilly. We always strive to provide our customers with a positive experience, so we’re so sorry you've had this experience with your pool. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jan 15, 2025
Reviewer name: lostnwater
5 out of 5 stars
5 out of 5 stars review

Bestway for the money

I bought this pool as a replaceement for my Intex that I though had sprung a leak. The filter runs great. Ran it 24hrs a day for 4 months with no issues and no algae issues. The liner is slightly cheaper quality than the INTEX PRISM but lasted the season without issue. The only real issue was the sturdiness of the leg supports. The pool swayed more than an Intex would. Overall i was satisfied with the purchase for the money.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for your review of your Pool set! We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Dec 16, 2024
Reviewer name: Kim
3 out of 5 stars
3 out of 5 stars review

Liner split after 5 months

Algae in the pool has to do with your chemicals. Not the filter just an fyi. The filter was fine although I think it's too high on the pool to get much out of the pool. However after 5 months of being set up, level. The hole where the filter enters the pool a huge line split in the liner it was at least one and a half feet away from that hole. So the liner was completely ruined. And nothing was tugging on the hole to cause the split it just randomly happened.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Kim. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t feel that way about your Pool Set. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!

Jun 4, 2023
Reviewer name: Jessica
2 out of 5 stars
2 out of 5 stars review

Broken pump/thin floor liner

I purchased the pool in February and set everything up last week of May. I took us a few days to get everything level and full, the liner was noticeable thinner than the walls which is a concern for the future. The pump was finally hooked up but there is something wrong with the hosing that it's not able to pump water through. I contacted sams and all they offered was for me to break down and return the whole kit. This is upsetting after filling the pool for days to get almost 5,500 gallons of water, breaking down the pool to return a faulty filter is not an easy task.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Jessica, we are sorry to hear you have experienced these issues with your pool. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 10, 2024
Reviewer name: Kristen
1 out of 5 stars
1 out of 5 stars review

Poles and rails bent

Purchased this pool after paying a landscaping company to come in and level ground. Put the pool together, filled it up and within 1 week, 11 out of the 18 top rails are kinked and bending. It's only a matter of time before they snap completely and the pool collapses. Additionally, some of the legs are already bowing and bending. This pool frame is complete junk.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Kristen, we are so sorry that this has happened with your pool frame. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 2, 2025
Reviewer name: Deanna
1 out of 5 stars
1 out of 5 stars review

Pump and Filter are too small for pool

I brought this pool, thought it was great until a couple weeks after setting up it started to get green. Cleaned the balls and still. Tried everything and realized the pump that comes with the pool is not strong enough for the amount of water the pool takes. Have to go buy a bigger pump and filter.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Deanna, we are very sorry that your pump is not working properly with keeping your pool clean. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 17, 2024
Reviewer name: Sjohnson
2 out of 5 stars
2 out of 5 stars review

Delivery issues!

I just purchased this pool to upgrade from our 16x48 pool. Today, I received box 1 of 2. I will wait one more day to see if box 2 arrives. If it does not arrive by tomorrow, I will be getting my money back. I don't see how 2 boxes could not be delivered at the same time. When I saw it in store in one complete box. It's very frustrating.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, please reach out to Sam's Club Customer Service regarding this shipping issue, thank you.

Jul 24, 2024
Reviewer name: Kyle
2 out of 5 stars
2 out of 5 stars review

You will regret it

I loved this pool for about 3 weeks. Then, the headache kicked in. First, it arrived with a pinhole leak. When contacting Bestway, they said the product needed to be registered first. The Bestway website (even 2 months later) still won't allow me to register the pool and phone customer service isn't helpful. Secondly, keeping this pool clean will cost you hundreds of dollars per month. The filter it comes with isn't strong. Most pool companies I contacted wouldn't not even service ANY above ground pool.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Kyle, we're very sorry that you have had a negative experience with your pool. If you need any further help or have additional questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.

May 14, 2024
Reviewer name: Trav
2 out of 5 stars
2 out of 5 stars review

The cover is junk. Rest of pool to be determined

Trying everything to put the cover on. Have ropes going across the pool. It's impossible to do it yourself. 2 days I've tried and it's nothing but a headache. They need to do something about it . The pool Was easy to set up I did it by myself. Only time will tell how it holds up.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to honestly review your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 9, 2024
Reviewer name: Toby
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

My experience with thevpool

The pool is great, but the ladder is not wide enough for older people

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hi Toby, thank you for sharing your review with us. We appreciate your feedback. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.