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Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for
Bestway Power Steel 18’ x 48” Round Above Ground Pool Set
4.1 out of 5 stars
stars
1,311 ratings623 reviews
  1. 5 stars65% (853)
  2. 4 stars12% (156)
  3. 3 stars6% (75)
  4. 2 stars5% (70)
  5. 1 star12% (157)

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Showing 381-390 of 623 reviews
Jun 1, 2023
Reviewer name: ROBERT
1 out of 5 stars
1 out of 5 stars review

Pitiful website if you have problems.

Liner fas bad seam at bottom of liner in multiple places. BESTWAY website for registration and warranty is a joke. Seems impossible to reach them. Will continue to try.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello Robert, we are sorry to hear that your pool's liner is damaged at the seam. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jun 26, 2023
Reviewer name: Paije
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not just a set it and forget it

I gave the item 3 stars overall. The setup and instructions are easy to follow. However, the equipment that is provided in the package is not adequate. need 16 inch sand filter skimmer auto bot vacuum and water fall for return hose

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Aug 3, 2024
Reviewer name: Cheap Pool
1 out of 5 stars
1 out of 5 stars review

Poor Quality:

Cheap made,no skimmer basket, no way to install one. The frame bent when the water level got high. Never really filled it to the top.Used maybe a month and took down.Definitely not worth it.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

We are very sorry that this has been your experience with your pool. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

May 29, 2023
Reviewer name: Leeangel88
1 out of 5 stars
1 out of 5 stars review

Mad

I only had the pool for 2 months so far. And 2 of the loops have already ripped. Now I cant put water in it or the other loops will rip. This was a waste of my money

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are sorry to hear that your pool's liner has torn. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

May 5, 2024
Reviewer name: MOM
5 out of 5 stars
5 out of 5 stars review

Perfect Cool Summer

Bought this pool last year. We're very pleased with it. Water stayed crystal clear with the pump that it came with. We upgraded the ladder. Would definitely buy again. Looking forward to this summer ☀️

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are happy to hear that you guys have enjoyed your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jan 15, 2025
Reviewer name: lostnwater
5 out of 5 stars
5 out of 5 stars review

Bestway for the money

I bought this pool as a replaceement for my Intex that I though had sprung a leak. The filter runs great. Ran it 24hrs a day for 4 months with no issues and no algae issues. The liner is slightly cheaper quality than the INTEX PRISM but lasted the season without issue. The only real issue was the sturdiness of the leg supports. The pool swayed more than an Intex would. Overall i was satisfied with the purchase for the money.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for your review of your Pool set! We appreciate you taking the time to share your thoughts, and we’ll be sure to pass your feedback along to our team! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Mar 2, 2024
Reviewer name: Beach Mom
2 out of 5 stars
2 out of 5 stars review

Frame Rusted in less than 1 Year

In less than a year, we have significant rust on the frame as well as the ladder. Our water remained well balanced, and pool has been clear all year. I am very disappointed in the quality of this frame. We had above ground pools in the past that only got a spec here and there over the spam of several years. Definitely not rust resistant as it advertises to be.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, we are sorry this has been your experience with your pool's frame. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 18, 2025
Reviewer name: FirstTimePoolOwner
4 out of 5 stars
4 out of 5 stars review

Great Value So Far – Setup Has a Learning Curve

We just finished setting up and filling this above ground pool, and while we haven’t had a chance to swim in it yet or run the pump, I wanted to share our initial experience with the setup and overall package. Setup Experience: It took about 2 hours with two people to get everything assembled and filled. The frame and liner seem sturdy, and once we got going, the process moved pretty smoothly. The biggest frustration was the instructions—they were mostly small, unclear diagrams with very little written guidance or part labeling. We ended up figuring it out with some trial and error (and help from a few online videos). Pros: Very reasonable price for what’s included. Comes with a filter pump, ladder, and cover. Frame and liner feel durable and well-made. Cons: Instructions are vague and not beginner-friendly. Parts weren’t clearly labeled, which added time to the setup. Included cover is thin and doesn’t secure tightly. No cleaning chemicals, thermometer, or starter kit included Other Notes: We haven't used the pool yet, and at the time of this review, we haven't turned on the pump—so I can’t speak to performance just yet. But from a setup and value standpoint, it looks promising. We’re looking forward to our first swim and will update if anything changes! Initial Verdict: If you're willing to work through the unclear instructions and invest in a few extras (like chemicals and a better cover), this pool seems like a solid buy. Great value for the price so far.

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you so much for taking the time to share your honest experience so far with us. If you have any questions or issues regarding your pool set: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 5, 2024
Reviewer name: Barbie
5 out of 5 stars
5 out of 5 stars review

Luv my pool

After researching pools I didnt want to spend $1000..I bought this pool finally..It takes days to set this up because the ground has to be prepped..10hrs..It took 15min to unpack and 1 hr to set up..3 days to fill due to well water..It is such a joy..If it falls apart I feel for the price Im ok with it..Why spend more when you have so much to buy having a pool..Electric..chemicals..pool toys and decor..Hope this helps..enjoy

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Hello, thank you for your honest review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jul 29, 2024
Reviewer name: lilly
2 out of 5 stars
2 out of 5 stars review

horrible and cheaply made

You are getting what you pay for with this item, this was our 1st ever pool so if you don't know what your doing your in for it . Ours came with a fully broken filter that even a professional pool guy looked at and said it's broken. It also came with most of the beams bent and cracks already in the plastic. This was a huge bummer considering we had to buy $400 worth of water to put it in the pool for it just to not ever work. I will NEVER buy this again , save your money and just invest in to a nicer one

Helpful?7CN4L3T3N4P417609763246
reply from Bestway USA

Thank you for taking the time to share your feedback with us, Lilly. We always strive to provide our customers with a positive experience, so we’re so sorry you've had this experience with your pool. Please reach out to our Customer Support team at : 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!