Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for

Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

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4.1 out of 5 stars

stars1,248 ratings590 reviews

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Showing 301-310 of 590 reviews

May 15, 2023

Scott Smith

5 out of 5 stars review

Verified Purchase

Nice pool for the price!

Nice pool. The pool set up was easy. The instructions for the pump was not very clear, but workable. So far so good. Just waiting for warmer weather. The quality feels good compared to the price.

Helpful?

reply from Bestway USA

Hello Scott, thank you for your review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jun 26, 2023

Paije

3 out of 5 stars review

Verified Purchase

Not just a set it and forget it

I gave the item 3 stars overall. The setup and instructions are easy to follow. However, the equipment that is provided in the package is not adequate. need 16 inch sand filter skimmer auto bot vacuum and water fall for return hose

Helpful?

reply from Bestway USA

Hello, thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Aug 31, 2023

Sheila

1 out of 5 stars review

Wouldn’t recommend

My pool has not even been up a month and the legs are already bending. I have not heard anything back from customer service as I am trying to reach out about a warranty.

Helpful?

reply from Bestway USA

Hello Sheila, we're very sorry that your poo's legs have began to bend. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jul 28, 2024

Dianne Stacks

1 out of 5 stars review

Very disappointed

Received both boxes that had been taped up. One box had the parts falling out of box. Was afraid to even try to setup because there could have been missing parts or used. Very disappointed. Now waiting for someone to come pick it up. We

Helpful?

reply from Bestway USA

Hello Dianne, please reach out to Walmart Customer Service regarding this shipping issue. Thank you

Jul 14, 2023

Happy home

5 out of 5 stars review

Easy installation

We have had the pool up for one month now, is was very easy to set up. I purchased 2 tons of washed sand for $50 a ton, spread and leveled, 2 hours later started adding water.

Helpful?

reply from Bestway USA

Hello, we are happy to hear you are enjoying your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

Jun 9, 2023

Angela

4 out of 5 stars review

Verified Purchase

Perfect for the Price

Set up is truly easy. Must make sure your ground is completely flat, and even! We haven’t found any issues except the pump is a bit slower than we prefer. The sand filter is good though, but We will probably upgrade the pump.

Helpful?

reply from Bestway USA

Hello Angela, thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.

May 15, 2025

AJW

5 out of 5 stars review

Great Pool

I bought Pool Last May 2024. Great Pool, Easy to Assemble and Maintain. We used a sand Base leved and placed Extruded Polystyrene over sand. We stored Pool over the Winter and just re-assemblaled over the weekend. Easy breezy

Helpful?

reply from Bestway USA

Thank you for your review! We love to hear that you have had a great experience with your pool set! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 9, 2023

Half Pool

1 out of 5 stars review

Only got half a pool

Sams club only shipped one box of 2. Spent all morning on the phone. Can't figure out what went wrong. Terrible customer service from beginning to end. First time in over 10 years that I have been disappointed in sams.

Helpful?

reply from Bestway USA

Hello, we're sorry you have only received half of your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.

Jul 22, 2025

JOE2340

3 out of 5 stars review

NO POOL COVER

IT SAYS IN THE DESCRIPTION THAT THIS POOL COME WITH A COVER AND THAT IS NOT TRUE. I DID NOT RECEIVE A COVER WITH MY POOL "The set also includes a ladder and a pool cover."

Helpful?

reply from Bestway USA

We're so sorry that your cover is missing! If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jul 2, 2025

Deanna

1 out of 5 stars review

Pump and Filter are too small for pool

I brought this pool, thought it was great until a couple weeks after setting up it started to get green. Cleaned the balls and still. Tried everything and realized the pump that comes with the pool is not strong enough for the amount of water the pool takes. Have to go buy a bigger pump and filter.

Helpful?

reply from Bestway USA

Hello Deanna, we are very sorry that your pump is not working properly with keeping your pool clean. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.