I just replaced my Intex pool that was GREAT by the way. I need the wicker look. After reading alot of your comments, 2 things: the pump and filter that comes w pools is NEVER big enuf. I read alot b4 my 1st purchase. I had already bought Hayward 2 speed pump and DE filter. DE is for the clearest water ever. I never messed w or tried the pumps or filters that came with. I've bought 3 intex pools just for a new liner because I wanted new equipment to replace sun worn stuff as well. The cost of a liner is almost cost of whole pool. It says the legs are not steel tho??? NO WAY! MY FIRST POOL'S LEGS WERE THICK AND STURDY AS EVER. After first pool cheap legs started coming when I'd order same pool. Metal but white and narrow. Now I know!! Keep my very first legs!!!!! They are gray tho so I'm already not happy. Pool is unopened in boxes outside. You're all scaring me w your reviews!!! Im thinking Coleman would have been better choice for wicker look. Just pricey. Rethinking this pool b4 I open it!! I learn something new every year. 13 years I've had a pool. I'm 65 and female and always put up or maintained myself.

These pools are trash. On my third one, previous ones I assumed was user error that it leaked, or that the sand pump included doesn't actually filter. But did everything right, spent a bunch of money on soft sand, tarps, etc. And leaking right away, not even done filling it. So now have hiked up my water bill for nothing. Would recommend a different brand. I had a blue one (not bestway but the other leading above ground pool brand) that a literal tree fell into and was still fine.

We bought this pool June 11, 2025. It is now July 11, 2025. It has been set up 3 weeks. And we have a leak, its coming apart at the base along the seams. We wirked our butts off for 2 weeks getting everything clean, prepared and ready. I love having a pool. But unhappy that now we have to take this one down to return it. In the middle of summer!!!! I guess you get what you pay for, thats why its so iexpensive.

Filter pump broke within the first two weeks. Instructions for pool pump are terrible. They include filter balls in teh kit with no instructions whatsoever on how to use them or how often to clean them. The instructions only mention using sand in the sand filter. Yet they include filter balls to use in the kit. I had to download instructions from teh Bestway website and i followed them to the T. Yet pump still broke within the first two weeks. Their tech support is terrible. No number to call. Only allow you to leave your information and someone will call you back when they are available.

After having the pool sit in a box for two weeks I was so excited to get it put up and use it. After a week I noticed I was losing water at a great rate, upon further investigating I realized the pump was leaking . I called for the installer to look at it and was informed they never put the pump together, it came that way. The cause is most likely a seal it broken on it. I have been trying to call Bestway customer service and they are never open, even though the message says to call at a certain time. I am not happy with my purchase or the lack of customer service.

Was able to set it up by myself. There were no instructions that I could find but was able to wing it. After putting the pool together, I started assembling all of the hoses and pump. After I finished, I found the bag that had the gaskets in it for all of the hose connections. After filling it, I turned the pump on but could not get any pressure and heard some clanking in the pump. I debated on calling support but decided to just take the pump apart myself and see what was happening. The impeller had fallen off somehow, so I fixed that and put it back together. Everything has been running fine since. Really easy to put together, even by yourself. quality assurance could be a bit better with instructions and not having to fix the pump by putting the impeller back on the shaft of the motor myself. I have no issues with leaks or anything like that, some that do, may have forgot to put the rubber gaskets in for all of the connections. Even with my minor hiccups, if I had to buy it again, I would.

Great pool

Absolute rip off with criminal customer service. I would strongly advise against buying this product. There were missing parts that rendered the pool useless and Bestway refused to ship the missing parts because thirty days had lapsed since we bought. We purchased this product in March as an Easter gift for our children to use in the summer. The boxes were delivered through Sam’s and arrived intact. However, when we opened the boxes to erect the pool, serious issues very quickly made themselves evident. The first box we pulled out of the larger boxes was sealed and when we opened it, it was completely empty. We chalked this up to being some sort of packing support. The instructions are essentially unusable so you will have to consult a Youtube video to have any hope of setting it up correctly. The provided booklet is so bad (essentially just a list of parts, a picture of the pool set up with warnings about it being level, and that’s about it) that it actually makes me think a primary instruction booklet was forgotten. Regardless, this can easily be overcome with DIY Youtube channels (I used one called the practical mechanic). One of the final steps of the assembly involved placing a filter pump jet assembly through a large hole (hole “A”) in the side of the pool. You guessed it … the a filter pump jet assembly was not in the box (maybe it was what was supposed to in the sealed empty box?). There is a picture of this assembly in the list of parts that are to be included in the box in the “instructions,” but it was nowhere to be found. In the instructions this part is the only one that does not include a part number, but I went online and sifted through the Bestway website to find one that most closely visually approximated the part and it is “out of stock.” If you ask me, it is very suspicious that the part they didn’t include is the part they also don’t have in stock. We called Bestway and they said since it had been 30 days since we bought the pool they were under no obligation to send us the part and would not help us. This part doesn’t seem to exist online anywhere else, so we are out of luck and stuck with a pool with a permanent large hole in the side and no way to hook the pump return to the pool. Basically, the pool is trash out of the box. When pressed about their quality control they simply replied that they don’t really know what is in the box when it leaves China and they just weigh it to try to determine if all the parts are in there. Having been through all of this and now knowing all this, there is NO WAY I would buy another Bestway ANYTHING. We just lit $400 on fire doing business with them. And all over some part that probably costs them a dollar to manufacture but which they refuse to ship us because it had been more than 30 days since we bought it and which we cannot otherwise get.

We spent hours setting this up, and when we started filling it, it leaked!! Okay, simply file a warranty claim and get a new liner. WRONG!! I had to submit a warranty claim 4 TIMES. "We need a 'this', we need a 'that', or we'll get back to you." The pool company's name is a misnomer!!. Not Bestway, but WORSTWAY. If I get one more email asking for more information, it's going back to Sam's Club for a full refund.

The pools instructions are lacking, for lack of a better word. The cover is NOT even the correct size for the pool that it came with. We are in the process of setting it up and the pump needs to be a higher powered pump to do the job. Plus the poles would not stay secured while the pool was filling up. Just lacking all the way around.