brand new, filled with holes and scratch damage

bought this pool on friday and was filling up and one of the poles just bent in half. i had a coleman pool and was the best ever, i will never buy this pool again! was my daughters birthday present.

Excited to get the pool & then the nightmare began when I was missing the 2nd Box with the liner, ladder & who knows what else. Sam's Club offered me a refund when they received back the item. I wanted the pool but they was out of stock!

Almost one full year of owning heavy wind bend the top rail. Tried to return and was told it’s not eligible because it was used. And only is eligible for return if it’s bad in box.

Love it!

We purchased this pool last June and only got to use it twice due to our unusual cool summer last year. This year in February I believe it was it spontaneously ripped right where the pump hook ups are. Not a small rip either. Clearly a manufacturing issue. Tried to contact company multiple times and I was given 3 separate denial reasons each time and their customer service is absolutely horrible stating my pool is not level and they won’t replace it because of that but they have no idea if it is or isn’t level. Incredibly frustrated with my purchase and hoping we might get assistance from sams club but being 9 months later I highly doubt it.

After having the pool sit in a box for two weeks I was so excited to get it put up and use it. After a week I noticed I was losing water at a great rate, upon further investigating I realized the pump was leaking . I called for the installer to look at it and was informed they never put the pump together, it came that way. The cause is most likely a seal it broken on it. I have been trying to call Bestway customer service and they are never open, even though the message says to call at a certain time. I am not happy with my purchase or the lack of customer service.

Was so excited to get this pool. FINALLY got the ground leveled and the pool almost up to find that the pool is missing 1 top rail. The pool is sold out everywhere and the parts are sold out everywhere. Filed a claim and got a message saying it would be 3-5 business days before we would hear anything. Extremely disappointed.

I just replaced my Intex pool that was GREAT by the way. I need the wicker look. After reading alot of your comments, 2 things: the pump and filter that comes w pools is NEVER big enuf. I read alot b4 my 1st purchase. I had already bought Hayward 2 speed pump and DE filter. DE is for the clearest water ever. I never messed w or tried the pumps or filters that came with. I've bought 3 intex pools just for a new liner because I wanted new equipment to replace sun worn stuff as well. The cost of a liner is almost cost of whole pool. It says the legs are not steel tho??? NO WAY! MY FIRST POOL'S LEGS WERE THICK AND STURDY AS EVER. After first pool cheap legs started coming when I'd order same pool. Metal but white and narrow. Now I know!! Keep my very first legs!!!!! They are gray tho so I'm already not happy. Pool is unopened in boxes outside. You're all scaring me w your reviews!!! Im thinking Coleman would have been better choice for wicker look. Just pricey. Rethinking this pool b4 I open it!! I learn something new every year. 13 years I've had a pool. I'm 65 and female and always put up or maintained myself.

We bought this pool June 11, 2025. It is now July 11, 2025. It has been set up 3 weeks. And we have a leak, its coming apart at the base along the seams. We wirked our butts off for 2 weeks getting everything clean, prepared and ready. I love having a pool. But unhappy that now we have to take this one down to return it. In the middle of summer!!!! I guess you get what you pay for, thats why its so iexpensive.