I ordered a pool and paid someone to level my back yard and put the pool up.(Only to see that the seem on the bottom of the liner was leaking) Had to pay someone to drain and disassemble and had to pay someone else to reput up the replacement that they sent me...instead of buying the pool for Sam's price I had to Dish out another 600 to get the replacement up...

I bought this pool from Sam's Club on May 15th, 2025 and due to the constant raining, it wasn't installed until June 20th, 2025 and filled on June 21st. The name is incorrect, "Power Steel"? There's no steel and rather the top rail is plastic along with the supports. After 4 days, my husband getting into the pool from the ladder stepped on the top rail and cracked it. The pump has never worked on the "Play mode" and only works on recirculating. The problem is the control valve is very loose and doesn't make contact. The gauge is broke too. I need help!

We just got our pool set up, and it seems to be a nice pool. The problem is that the instructions were awful, not clear at all. Many important details were not even mentioned, and almost everything is just diagrams without words or indications of what parts are being used. Just really bad instructions. Also, the pool comes with a vacuum, but there are NO instructions for how to use it and NO hose to hook it up anywhere. So I have no idea how to even use it, which pretty much makes it useless. The pool ladder is also not very sturdy at all.

I love it

We spent hours setting this up, and when we started filling it, it leaked!! Okay, simply file a warranty claim and get a new liner. WRONG!! I had to submit a warranty claim 4 TIMES. "We need a 'this', we need a 'that', or we'll get back to you." The pool company's name is a misnomer!!. Not Bestway, but WORSTWAY. If I get one more email asking for more information, it's going back to Sam's Club for a full refund.

Filter pump broke within the first two weeks. Instructions for pool pump are terrible. They include filter balls in teh kit with no instructions whatsoever on how to use them or how often to clean them. The instructions only mention using sand in the sand filter. Yet they include filter balls to use in the kit. I had to download instructions from teh Bestway website and i followed them to the T. Yet pump still broke within the first two weeks. Their tech support is terrible. No number to call. Only allow you to leave your information and someone will call you back when they are available.

We bought this pool June 11, 2025. It is now July 11, 2025. It has been set up 3 weeks. And we have a leak, its coming apart at the base along the seams. We wirked our butts off for 2 weeks getting everything clean, prepared and ready. I love having a pool. But unhappy that now we have to take this one down to return it. In the middle of summer!!!! I guess you get what you pay for, thats why its so iexpensive.

I am sure this pool would be super nice if it had not been for the way I received it. It was left in the middle of my driveway in the pouring rain. The box was all damaged and super wet. It would have been simple for it to be dropped off on my porch since you can back right up to it. It was going to be a gift. I just hope there is no damage when its time to set it up.

One thing I didn’t see in other reviews before buying this pool is that there is no skimmer. We are on well water so some sort of flocculant has to be used to drop out the iron after chlorinating the pool. If not your pool will resemble orange soda.Luckily my husband found a way to do this and actually vacuum the pool. But I would not buy this pool again knowing the nightmare any type of vacuuming is going to be. And unless you have an extra pump and heavy duty vacuum hose I’d give it a miss.