Filter is broken. Finally got someone to help put it up and the filter is broken. It won’t turn on. Finding this out after basically filling it with so much money in water is awful. Would be lovely to be able to send it in for service so I didn’t just waste so much money.

This is my 2nd year with the Best way 20 x 48 I bought from Sam's club. It is very much worth the money. I bought my first full from Big lots during the pandemic. My grandkids loved it I realized how much easier it was to have something this fun in my backyard versus going to the water parks. It holds up very well I don't take it down during the winter I do winterize it and cover it up and it has withstood well. I did purchase a sand filter for the old pool which I transferred to this one because the ones that come with them really don't work that well. I also purchase stairs and build a deck for easier entrance and exit of the pool. I definitely would recommend. Just follow all of the other reviews that say nothing your ground and get a sand filter.

First of all, yes it could be better. Almost anything could be better especially when it comes with a cheaper pricetag than all of the competition. That being said, I am very happy with this pool. We bought it last summer and set it up in a couple hours after I spent two days levelling a good spot for it. Levelling the ground is 100% the most important step to setting up the pool. There are cheap ways to do it if you're handy and can watch a few YouTube videos. That's what I did. Cost me $20 in tools and sand. This pool is awesome. I haven't had any issues at all so far and this is the second season we've had it for. I did not put it away for the winter. Instead, I bought a better cover for it and winterized it. Then in the early summer I drained, cleaned, and refilled it. Yes, the cover it comes with is trash. Don't even bother using it. Just expect to pony up the $90 to buy a heavy duty one. The pump and filter are good enough for the size of this pool. We live in an area with a LOT of bugs and it keeps the pool clean as long as we skim it with a net once a day. I wouldn't hesitate to buy this pool again.

Unlike other reviews we did not have any issues with leaks. Our pool has been up for a week now and the only issue is the filter. We may change it to sand to see if that will help with the brown tint from the well water. The latter is cheap and scary but it works and I would recommend getting a different vacuum as the one that comes with it is just a crummy piece of plastic. We too used YouTube to put up the pool and assemble the filter. I do recommend this pool . We would buy it again.

Was ordered for my granddaughter bday and they shipped 1out of 2 boxes we waited for the second box to come a week later I sat on the phone for over a hours and a half to finally get hold of anyone to help and was told I should have went to the store in tx and I live in pa. My stress level was through the roof for a uncalled shipment. So she canceled the order and reordered. Three weeks later the pool arrived. I have been a member for a long time and very disappointed with the service I received for a 400. Purchase

I just purchased this pool in Feb. and didn’t get it put together until March. We are now in May, and the frame is already rusting. I was so excited to be upgrading my smaller pool this year to something with more space now that our kids are a little older. As far as space, the size of the pool is perfect for us with lots of room. The pump does not however have about pressure to circulate it and will have to be replaced in a year to which will cost just about as much as I paid for the pool all together that came with the pump. The ladder did not feel stable so we replaced it with stairs. I will definitely do my research next time. I spent over $500 on this setup just for two months later to have all of these issues.

We were so excited about this pool. We prepped the ground made it level and everything. We set the pool up yesterday and it was pretty easy. The instructions could be better but overall not terrible. However after we had about a foot of water in the pool we noticed water coming from underneath. We can’t seem to locate where a hole or tear is but there’s clearly a leak in a brand new out of box pool. I tried calling Bestway customer service this morning and no answer for almost 30 min. Not sure what to do at this point but extremely frustrated

We bought this in 2023. Previously, we had an Intext pool that had lasted many summers. day 3 we noticed we had a bent pool leg. I've spent from May of 2023 till today trying to purchase a replacement pool leg. Bestway customer service is a joke. The replacement legs are out of stock and they cannot tell me when or if ever they will be in stock. The Intext pool overall is a much better pool. Pay for what you get I guess. I'm about ready to throw this one in the trash and start over.

I see some of the negative reviews on here about this pool. You cannot just take the pool out of the box, set it up, and expect it to perform as a pool. You have to take some time and prepare the ground for it. Level the ground, put some sand down as a base under the liner, and get some patio paver blocks for support under the legs. We did upgrade to a different locking ladder. The white fluffy balls worked for the first month, and then we replaced them with sand. Overall, I am very happy with this pool!

Literally had the neighborhood kids help us put this up. The instructions are questionable, but a lot of the things are rather obvious. Like putting a kids' playhouse together. This has really worked out great! The pump works really well & as long as you put in some algeacide after heavy rains, the water stays very clear & clean. The vacuum it came with is laughable, but as long as you're cleaning it out regularly, it's whatever. I would absolutely recommend this if you have kids. It's really only about 3.5ft deep. Make sure you really, really flatten the land & get ALL roots & debris removed. Make a nice sand bed underneath it. The weight from the water will eventually find any missed roots & you'll feel them through the liner.