Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set forMember photos









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Awesome purchase
We have always had above ground pools, so setting up was easy. The instructions for the sand pump were a little bit of a struggle as this was our first sand pump, but nothing we could not figure out with a little common sense. Our yard had to have quite a bit of work done to make it level. You want to make sure the pool is a level as possible .... That is with any pools but with the legs on this pool... If it is not level there is a possibility of it shifting (especially with people in it playing around) and a side giving way. Which that would not be a flaw on the pool... But on whoever set up bc the instructions clearly stated to make the ground level before putting up. We had to take ours down and relevel our spot bc it was off enough that during the rains in the spring the legs shifted and we were scared it would not stay up. That was totally on us. The pump and the balls are amazing. We have hardly had to put any chemicals in the pool to keep it clean and we live in Arkansas where it is wet and hot so they definitely do their job quite well! Overall I can not speak highly enough about this pool. Will definitely tell people to invest in this pool especially for the price and everything that comes with it! Sam's definitely made a worthwhile combo purchase on this deal!!!!
We love to hear that you are having a great experience with your pool so far! Thank you for sharing your review with us! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Dont waste your money
The most cheapest built pool i have ever seen my 6 year old was holding onto the side and the pipe bent emailed the company still no answer ladder is also cheaply made fell apart in day 2 and yes was assembled acording to the book please avaid this company if u plan to purchase a item worth the money
Hello, we are very sorry to hear that you are disappointed with your pool. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
pool is great, pump is not.
Bought this pool 2 summers ago. Pool is still in great shape, pumps are the problem, we have just purchased our 5th pump in less than 3 years, they only last about 6 months. & they are 120.00 to replace, could have bought another pool with what we have spent on pumps.
Hello, we are sorry to hear about the problems you are having with your pool pumps. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
My experiance
My Intex pool lasted over 12 years before the metal rotted out. This pool for the price is a good deal, the metal parts are thinner than Intex and I have serious concerns on how long they will last. One of the cross members had started rusting inside, the rest where fine. Setup was easy as with any popup pool, they give you cotton balls as a filter medium, but the instructions suggest that you can use sand as a replacement. There are sharp edges on the cross members on which I cut my finger on, but they are on the inside. The pool looks good, instead of that ugly blue, the brown looks less conspicuous. The instruction are all pictures and leaves one with questions. The instruction manuals are brief, but the warning in a billion languages is enough to make you pull you hair out. One caveat, the fittings for the filter all work with a Intex sand filter. My old filter is bigger, so I will use that. Over all I am satisfied with the pool, only time will tell how long the metal parts will last.
Thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Think about it before you buy it.
I have owned several different above-ground pools like this one for over 25 years from various companies and never had an issue with the pool frame or lining in under 5 years. I bought this pool last summer, and I was happy with it. I winterized the pool like I have with every other pool I have owned like this. Last month, I noticed that the intake valve area around the hole tore, and the pool has a 4-foot tear horizontally after 8 months of ownership. I am 2 months over the warranty for what is a manufacturing issue, so no replacement. I do plan on getting another one, probably from a different manufacturer. If you want a pool to last one summer, this is the pool. The pump cost is worth the price of the pool, so I don't regret the purchase. However, I do regret not reading the reviews before I bought it. I see this issue has happened with other people.
We are so sorry you have had a disappointing experience with your pool set. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Great at first...
This pool is great, particularly with a few necessary upgrades, such as a surface skimmer and some way to vacuum the bottom. That said, you will be SHOCKED at how fast the frame on this thing will rust through. Ours literally lasted one year. Not sure it's worth it if you have to buy a new one every year... The photo shows the rust after one year, but within a month of that photo, the compromised rail has rusted completely through and had to be removed. There are at least two more also rusted through. Now held together with a rachet strap because Bestway wants $50 for a single rail!! Ridiculous!
Thank you for taking the time to share your feedback with us, Orrin. We always strive to provide our customers with a positive experience, so we’re so sorry you didn’t get that with your pool set. Please reach out to our Customer Support team at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can look into this for you!
Frame Is Garbage
I was ready to give this a 4 or 5 star review but recent events are making this a 1 star. We put the pool together with no problems, but after filling the pool and using for a week we noticed two dents on the top frame rails. Since we didn't do anything to cause these dents I submitted a warranty claim. The claim was approved as a "one time exception" but in the response it was implied that we damaged the frame by pushing down or hitting it and it was not a manufacturing issue. Implying that we caused the damage is insulting and if light use caused these dents, then this is absolutely a manufacturing issue. The only way we can think that we ever hit the top rails is when using the pole skimmer, and that thing is so light weight and flimsy I'm not sure it could kill a fly. If we continue to have issues with the frame we will be getting a refund.
Thank you for taking the time to write an honest review about your experience. We are sorry that your pool experience has been less than idea. If you have any further questions or need help: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.
DO NOT PURCHASE THIS POOL!
BUYERS BEWARE FAULTY POOLS!! Purchased from Saginaw MI location. We purchased this pool last week. We went through and leveled our ground, put sand down to make sure that the pool had soft ground to sit on....all the extra steps. We made sure to be very careful to unwrap all packaging and did not use anything sharp to open all the packaging. We added the couple inches of water and smoothed all the wrinkles out to perfection like you should and then continued filling the pool. When we went to check out how everything was going, we had a gash in our pool and water spraying out of the side. The pool is almost all the way full now, and the only way to get a refund is to bring every part of the pool back into the store. So we are either out the money for the pool or the cost of filing the pool. If you read the other reviews, we aren't the only ones with this issue, and Sam's club is continuing to sell these faulty pools. Shame on this company. Don't waste your money on this product....or be very careful and inspect it throughly as you're filling it.
We’re so sorry that this has been your experience with your pool set. Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Broken pump
Filter is broken. Finally got someone to help put it up and the filter is broken. It won’t turn on. Finding this out after basically filling it with so much money in water is awful. Would be lovely to be able to send it in for service so I didn’t just waste so much money.
Hello Belle, we're so sorry that your pool's pump is not working properly for you. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Leak in brand new pool
We were so excited about this pool. We prepped the ground made it level and everything. We set the pool up yesterday and it was pretty easy. The instructions could be better but overall not terrible. However after we had about a foot of water in the pool we noticed water coming from underneath. We can’t seem to locate where a hole or tear is but there’s clearly a leak in a brand new out of box pool. I tried calling Bestway customer service this morning and no answer for almost 30 min. Not sure what to do at this point but extremely frustrated
Hello Josh, we're sorry to hear that your pool has a tear in the liner. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. We are in our peak season so there may be longer than normal hold times; you can also try calling later in the day. Our business hours are M-F from 8:30 am - 5:30 pm MT.











