Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set forMember photos









+208 images
Verified Purchase
Make sure it's level
I've had this pool about two weeks now. Kids love it. Went up in about 2 hours on my own. My teenage daughter had to give me a hand holding part of it up while I built it. Took about 1.5 days to fill. At first it looked like it was getting green, but left the filter running with a quick "shock" and it's been good ever since. I'm about 2" out of level over 18', it does move a lot when the kids play around, so I constantly have to tell them to calm down. I placed foam board underneath to be easier on the feet and to prevent any tears. I'll take it down over the winter and work on leveling it even more.
We love to hear that everyone is having fun with the pool! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Not worth the money!
Pool does not have a filter/skimmer basket so it has to be cleaned constantly. The pump doesn't have sufficient amperage to keep water moving so dirt/algae are an issue. We upgraded to a larger pump and still did not have success keeping it clean (yes, we treated it chemically and they're aren't any trees near the pool that would cause excess pollen). Very disappointing as the size of the pool is great for swimming.
Hello, we are sorry to hear that you are disappointed with your pool. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Great pool worth the money
This is my 2nd year with the Best way 20 x 48 I bought from Sam's club. It is very much worth the money. I bought my first full from Big lots during the pandemic. My grandkids loved it I realized how much easier it was to have something this fun in my backyard versus going to the water parks. It holds up very well I don't take it down during the winter I do winterize it and cover it up and it has withstood well. I did purchase a sand filter for the old pool which I transferred to this one because the ones that come with them really don't work that well. I also purchase stairs and build a deck for easier entrance and exit of the pool. I definitely would recommend. Just follow all of the other reviews that say nothing your ground and get a sand filter.
Hello, we are happy to hear you are getting the most out of your pool! If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
My opinion on this pool
Unlike other reviews we did not have any issues with leaks. Our pool has been up for a week now and the only issue is the filter. We may change it to sand to see if that will help with the brown tint from the well water. The latter is cheap and scary but it works and I would recommend getting a different vacuum as the one that comes with it is just a crummy piece of plastic. We too used YouTube to put up the pool and assemble the filter. I do recommend this pool . We would buy it again.
Hello Dee, thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Excellent pool for the price
First of all, yes it could be better. Almost anything could be better especially when it comes with a cheaper pricetag than all of the competition. That being said, I am very happy with this pool. We bought it last summer and set it up in a couple hours after I spent two days levelling a good spot for it. Levelling the ground is 100% the most important step to setting up the pool. There are cheap ways to do it if you're handy and can watch a few YouTube videos. That's what I did. Cost me $20 in tools and sand. This pool is awesome. I haven't had any issues at all so far and this is the second season we've had it for. I did not put it away for the winter. Instead, I bought a better cover for it and winterized it. Then in the early summer I drained, cleaned, and refilled it. Yes, the cover it comes with is trash. Don't even bother using it. Just expect to pony up the $90 to buy a heavy duty one. The pump and filter are good enough for the size of this pool. We live in an area with a LOT of bugs and it keeps the pool clean as long as we skim it with a net once a day. I wouldn't hesitate to buy this pool again.
Thank you for taking the time to review your pool experience. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Disappointed with the Quality of the Pool
Unfortunately, my experience with this pool has been very disappointing. My main concern is with the tubes where the ladders are set up in the pool: two of them bent after only a relatively short period of use. This issue is even more frustrating because there is no weight limit specified on any of the ladders, which is crucial to avoid such problems. and i dont think the weight was a lot for happen this. My children and their friends, all aged between 4 and 13 years old with the heaviest being 140 pounds, are the only ones using the pool. Despite this, we've already encountered issues with the tubes. This type of failure indicates a lack of sturdiness and durability in the product. I am deeply disappointed with this purchase, as we expected much more in terms of quality and safety. I would not recommend this pool to other buyers.
Hello, thank you for taking the time to share your honest feedback with us. We are sorry that you are having a disappointing experience with your pool. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Happy Customer With A Great Pool!
We got this pool on sale for $399 and was really excited that it came with everything needed for the pool and maintenance, of course with the exception of the chemicals. Set up was really easy and fast once we had the ground properly prepped and level. Great size pool for our kids, ages 5 to 12. Plenty of room for them all to be in there having fun. Instructions were very clear and easy to follow. Filter Pump setup was also pretty easy. Was a little confused by the polysphere balls, but a quick visit to the website shows to put both included bags into the filter. We also got an Intex over the door edge skimmer which works great for this pool size. Our kids along with the neighbor kids play pretty rough in the pool and it's doing fine handling them. We don't allow sitting or standing on the top-rail, which it says in the instructions. So far so good on keeping it clear. We follow all the chemical instructions after testing the water and it's working. For those people giving 1 star for their dirty water, it's your water, not the pool. I can see us having this pool for a few years at least, so it's well worth the money. Our family and neighbors are very happy with this pool.
Hello, we are happy to hear everyone is enjoying the pool! If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
WHERE IS THE CUSTOMER SERVICE AT?!?!?!?!?!?!?!?!?!
Imagine the following scenario: 1) You have the pool frame ready. 2) You fill it to the top with water. (Took me 72 hours and 500 dollars) 3) You are getting the sand filter pump ready. 4) You realize the pump doesn't work. 5) You try to call Bestway but can't find their phone number. (The phone number in the paper they gave me to set up the pool didn't work and Sam's Club is refrained from giving me their phone number!) 6) The Sam's Club representative tells you to return the whole thing to get a replacement. (Literally telling you to waste 500 dollars of water and all that time it took to set the pool up). 7) Now you have to figure out how to fix a pump OR it goes to the dump. Then go buy another one. In conclusion, you better make sure where you spend your money wisely and not put it in Bestway's hands.
We are very sorry this has been your experience. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
So easy
Literally had the neighborhood kids help us put this up. The instructions are questionable, but a lot of the things are rather obvious. Like putting a kids' playhouse together. This has really worked out great! The pump works really well & as long as you put in some algeacide after heavy rains, the water stays very clear & clean. The vacuum it came with is laughable, but as long as you're cleaning it out regularly, it's whatever. I would absolutely recommend this if you have kids. It's really only about 3.5ft deep. Make sure you really, really flatten the land & get ALL roots & debris removed. Make a nice sand bed underneath it. The weight from the water will eventually find any missed roots & you'll feel them through the liner.
Hello, thank you for taking the time to review your pool. We are happy to hear you are enjoying it! If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
My experiance
My Intex pool lasted over 12 years before the metal rotted out. This pool for the price is a good deal, the metal parts are thinner than Intex and I have serious concerns on how long they will last. One of the cross members had started rusting inside, the rest where fine. Setup was easy as with any popup pool, they give you cotton balls as a filter medium, but the instructions suggest that you can use sand as a replacement. There are sharp edges on the cross members on which I cut my finger on, but they are on the inside. The pool looks good, instead of that ugly blue, the brown looks less conspicuous. The instruction are all pictures and leaves one with questions. The instruction manuals are brief, but the warning in a billion languages is enough to make you pull you hair out. One caveat, the fittings for the filter all work with a Intex sand filter. My old filter is bigger, so I will use that. Over all I am satisfied with the pool, only time will tell how long the metal parts will last.
Thank you for taking the time to review your pool. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.






