Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

Customer reviews for Bestway Power Steel 18’ x 48” Round Above Ground Pool Set for

Bestway Power Steel 18’ x 48” Round Above Ground Pool Set

Back to item details

4.1 out of 5 stars

stars1,248 ratings590 reviews

Write a review

Member photos

+197 images

Sort by |

Showing 101-110 of 590 reviews

Jun 22, 2024

Mom

3 out of 5 stars review

Verified Purchase

Needs better directions!!

The directions are horrible! The directions have no words only pictures. Which made for a much harder time then if there had been explanations with the pictures. The pool does not come with a ground cover or skimmer which are things all of my previous index pools came with.

Helpful?

reply from Bestway USA

Oh no! We’re so sorry that you are disappointed with your pool experience. Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!

Jul 4, 2024

Ricki Tate

3 out of 5 stars review

Verified Purchase

Bestway Sand Pump does not work

I got it all set up with the sand pump and the pump does not work. I have been on the chat site with "Ask the Expert" several times and tried all of the troubleshooting steps they instructed me to do. It runs, is primed, has no obstructions, has been backwashed, had the impellar checked, the black plugs are out, the inlet valve is in the open position. No water flows back to the pool.

Helpful?

reply from Bestway USA

We are very sorry that your pump is not working for your properly. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 5, 2024

Marc A

5 out of 5 stars review

Verified Purchase

Summer fun keeping cool

Great pool at a great price. The pool comes with everything needed to install the pool. The instructions could be written a bit better but it's not difficult to put up. Installation with 2 people shouldn't take more than an hour if your ground is ready. We've had this pool for about a month and are having fun with it.

Helpful?

reply from Bestway USA

Hello Marc, If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 7, 2024

David J

5 out of 5 stars review

Verified Purchase

Worth every penny and a great family time

Worth every penny, family and friends enjoyed the pool especially during the hot summer days east to put together just make sure you level the ground before setting up and I put two 20 x 20 heavy duty tarps to prevent any puncture from below and give a nice smooth feel while working in the pool

Helpful?

reply from Bestway USA

Thank you for your review, David. We're glad to hear the whole family is having fun with the pool! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Apr 2, 2024

Heidi

1 out of 5 stars review

Verified Purchase

Pool left in poor condition

I am sure this pool would be super nice if it had not been for the way I received it. It was left in the middle of my driveway in the pouring rain. The box was all damaged and super wet. It would have been simple for it to be dropped off on my porch since you can back right up to it. It was going to be a gift. I just hope there is no damage when its time to set it up.

+1 image

Helpful?

reply from Bestway USA

Helo Heidi, please contact Sam's Club regarding this shipping issue. If you have any questions or issues regarding the pool itself: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 15, 2024

Pool Mama

3 out of 5 stars review

Verified Purchase

Pros/Cons

This pool is okay, the materials are strong and durable however the filter grate leading water from the pool into the filter is poorly designed and creates a constant clog at the grate that needs to be cleared daily, if not more which is a huge hassle.

Helpful?

reply from Bestway USA

Thank you for taking the time to share your feedback with us. If you have any questions or issues regarding your pool: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jul 25, 2024

TJS

5 out of 5 stars review

Verified Purchase

Great pool for the price!

Love this pool! Easy to setup and comes with everything you need. The only critique I can give is the ladder does not have a top platform, which makes it a little awkward getting in and out. But give the great price I got this pool for, I was fine with buying a different ladder.

Helpful?

reply from Bestway USA

Thank you for taking the time to review your pool! If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 11, 2026

Beth

4 out of 5 stars review

I am torn between a three and a four star on this pool. The pool itself is good and the filter/pump works alright so far. I was sad to learn that after paying this amount for a pool that my older, cheaper pool came with a timer on the pump and this one does not. I have to turn it on and off or add timer to it.

Helpful?

Jun 30, 2024

Brenda

5 out of 5 stars review

Verified Purchase

Happy with purchase

Has this pool up for just over a month now and we are loving it so far. The instructions for the pump and laddar were lacking but a quick youtube search helped with step by step instructions. The pump is working very well and I am overall happy with the purchase so far.

Helpful?

reply from Bestway USA

Hello Brenda, thank you for taking the time to review your experience with your pool set. If you have any questions or issues: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.

Jun 18, 2023

Jeff R

4 out of 5 stars review

Verified Purchase

18'x 48" Bestway pool

After taking the time to insure all turf is cleared and fine sand used as a leveler for the yard space - the pool itself does assemble in a half hour using 3 people with some more time for pump and filter hose hookups. Initial use looks promising, unsure of longevity!

Helpful?

reply from Bestway USA

Hello Jeff, thank you for your review. If you have any questions or issues regarding your pool: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.