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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
328 ratings328 reviews
  1. 5 stars81% (265)
  2. 4 stars10% (32)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (17)

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Showing 81-90 of 328 reviews
Sep 15, 2025
TomS
5 out of 5 stars review

More than a fridge

[This review was collected as part of a promotion.] I never thought a fridge can be more than just a fridge. The AI camera function is a life saver when I am at the grocery store. The smart features like calendar and smart things make this fridge really the center of the family planning. From school activities to important anniversaries, everything is available in an instant. Smart things make the fridge the home control center I ever wanted. And yes, eggs stay fresh as well.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 13, 2025
Alybry3
3 out of 5 stars review

Stinky pitcher

Beautiful fridge with one flaw that, if known prior to buying, would have had me purchasing something else. The in-fridge water pitcher has a horrible chemical odor that permeates the entire fridge. I've tried the online fixes like let pitcher sit out for a couple of days to off gas the chemicals. Didn't work. I've washed with different soaps and even let it sit outside in the desert heat for a week. Within 12 hours of filling with water the smell returns. Its over 100 bucks for a new one so not interested in testing to see if that would help and a glass pitcher isn't available. I use the space for the pitcher to put a water bottle now.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi there, We aim to provide you with a hassle-free experience while using your refrigerator. Let us help you. Here are the steps to clean your fridge and accessories. Please click the link and hyperlinks and watch the embedded video for tips. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150723856, to help our team locate your information when you message us. Have a great day. -John

Sep 15, 2025
GM72
5 out of 5 stars review

Great Fridge!

[This review was collected as part of a promotion.] Awesome fridge. No issues since delivery and install 6 months ago. Just replaced the first water filter this week. Easy to replace. The only thing that I think is a bit of an issue is the AI recognition. It recognizes most items but some you have to input manually. I don't use this feature much. Also, some of the apps are being discontinued. If they would allow more third-party apps, it would be better.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 15, 2025
ESJ1
5 out of 5 stars review

Loving the tech!

[This review was collected as part of a promotion.] Love my new refrigerator, it lets me see what I have inside, it has no handles sticking out leaving me room to walk by it more, and the white color is easy to clean and has lots of smart features like the freezer door being able to be an extra refrigerator space in one side

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 5, 2025
Lexi
1 out of 5 stars review

It’s a nice expensive Refrigerator (but)

We had the first Samsung Refrigerator in 2017 and a short while after the ice maker broke replaced it twice in 3 years Got a second Samsung late 2020 and ice maker broke a short while after that replaced it a couple times again in 2024 the freezer stopped working called customer service and it’s not covered plus if it is you have to pay the service man yourself… we would never buy a Samsung Refrigerator again not because we would have to pay the repair man but because they cost a arm and a leg Ang constantly break

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Lexi, we strive to assist you at any time. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review alternative options, and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150643077, to help our team locate your information when you message us. Have a great day. -John

Sep 15, 2025
Anonymous
4 out of 5 stars review

Nice refrigerator, but display lacks usefulness.

[This review was collected as part of a promotion.] Refrigerator is very modern as you would expect. The space is excellent even in the counter depth version. After a couple months, the best overall feature is beverage center with two kinds of ice and two means of getting water. The pitcher is a winning feature! The display is largely useless, but looks cool. The AI is really pointless… it’s a tool without a problem to solve. The other apps are pretty useless too. Who needs to stream tv to their fridge?? Everything it can do is already on your phone in a more convening form. Maybe Samsung really needs to sit down and think about what would actually add value to the consumer, not just dump the Android suite on it. Well, the display is attractive by candy, but the ones without it would be just as functional.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 15, 2025
I See You
5 out of 5 stars review

Love the AI Vision

[This review was collected as part of a promotion.] Love the AI vision, also I can use 3 doors as refrigerator and 1 door freezer, since we own an upright freezer, we're able to utilize more refrigeration, the family hub comes in handy for many things, internet, display pictures from your album, it's just a great refrigerator!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 15, 2025
KimF
5 out of 5 stars review

So far so good!

[This review was collected as part of a promotion.] No issues so far! We bought our fridge a few months ago and love it so far. We got the extended warranty with it which we usually never do; but with all things being manufactured so poorly these days, we decided it was wise. Praying it continues to perform as expected for MANY years to come.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Oct 28, 2025
MCRiff
5 out of 5 stars review

Best upgrade we've made in a long while

[This review was collected as part of a promotion.] This fridge was a great upgrade for the family. Plenty of room for meal prep and healthy food for the elite athletes in the family. Being able to seperate out the different types of food and change configuration of shelves was very good. The interface is great and family uses it as the sync'd family calendar. Son checks his schedule in the mornings when he's getting breakfast. Having everything tied into family applications and online ordering, make knowing when to replace water filter and having it auto order very seamless.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Oct 6, 2025
Kccobra
5 out of 5 stars review

Amazing refrigerator with all the tech

[This review was collected as part of a promotion.] This ia amazing to have. The capacity is unreal and the cooling configurations are even more amazing. You can shut off the ice makers and convert to deep freeze or more 34 degree storage. The touch screen is amazing and the tech that supports it is just like a touch pad. You want get more storage compartments than this.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026