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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
328 ratings328 reviews
  1. 5 stars81% (265)
  2. 4 stars10% (32)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star5% (17)

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Showing 71-80 of 328 reviews
Sep 15, 2025
KimF
5 out of 5 stars review

So far so good!

[This review was collected as part of a promotion.] No issues so far! We bought our fridge a few months ago and love it so far. We got the extended warranty with it which we usually never do; but with all things being manufactured so poorly these days, we decided it was wise. Praying it continues to perform as expected for MANY years to come.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 15, 2025
Anonymous
4 out of 5 stars review

Nice refrigerator, but display lacks usefulness.

[This review was collected as part of a promotion.] Refrigerator is very modern as you would expect. The space is excellent even in the counter depth version. After a couple months, the best overall feature is beverage center with two kinds of ice and two means of getting water. The pitcher is a winning feature! The display is largely useless, but looks cool. The AI is really pointless… it’s a tool without a problem to solve. The other apps are pretty useless too. Who needs to stream tv to their fridge?? Everything it can do is already on your phone in a more convening form. Maybe Samsung really needs to sit down and think about what would actually add value to the consumer, not just dump the Android suite on it. Well, the display is attractive by candy, but the ones without it would be just as functional.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 13, 2025
Alybry3
3 out of 5 stars review

Stinky pitcher

Beautiful fridge with one flaw that, if known prior to buying, would have had me purchasing something else. The in-fridge water pitcher has a horrible chemical odor that permeates the entire fridge. I've tried the online fixes like let pitcher sit out for a couple of days to off gas the chemicals. Didn't work. I've washed with different soaps and even let it sit outside in the desert heat for a week. Within 12 hours of filling with water the smell returns. Its over 100 bucks for a new one so not interested in testing to see if that would help and a glass pitcher isn't available. I use the space for the pitcher to put a water bottle now.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi there, We aim to provide you with a hassle-free experience while using your refrigerator. Let us help you. Here are the steps to clean your fridge and accessories. Please click the link and hyperlinks and watch the embedded video for tips. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS10006824/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150723856, to help our team locate your information when you message us. Have a great day. -John

Sep 30, 2025
JitT
5 out of 5 stars review

Solid Build and Smart Features That Truly Help

[This review was collected as part of a promotion.] I’ve been using this refrigerator for the past six months, and it has served me really well. The build quality feels solid and premium, and the feature set is impressive. From the flexible storage options to the smart features like AI Family Hub™+ and AI Vision Inside, everything has worked smoothly and as expected. It’s been a reliable addition to my kitchen, and I’m very satisfied with the overall performance.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 15, 2025
I See You
5 out of 5 stars review

Love the AI Vision

[This review was collected as part of a promotion.] Love the AI vision, also I can use 3 doors as refrigerator and 1 door freezer, since we own an upright freezer, we're able to utilize more refrigeration, the family hub comes in handy for many things, internet, display pictures from your album, it's just a great refrigerator!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 15, 2025
TomS
5 out of 5 stars review

More than a fridge

[This review was collected as part of a promotion.] I never thought a fridge can be more than just a fridge. The AI camera function is a life saver when I am at the grocery store. The smart features like calendar and smart things make this fridge really the center of the family planning. From school activities to important anniversaries, everything is available in an instant. Smart things make the fridge the home control center I ever wanted. And yes, eggs stay fresh as well.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Nov 25, 2025
Venkata
5 out of 5 stars review

Hi Tech for the Common Man

Over the last 4 months, we enjoyed the fridge and its 4 door configuration with great operational ease. The children thoroughly enjoy the display and love sketching on the screen. I personally love the camera idea to keep an eye on "WHAT GETS IN and WHAT GETS OUT". The right capacity and dimensions to make our open kitchen elegant and alive !!! Thanks Samsung for making such hi-tech appliances.

Review from Samsung Canada
Helpful?2EG2FJ1ZKWHG17562620026
Sep 15, 2025
alfability
5 out of 5 stars review

Tons of usable space

[This review was collected as part of a promotion.] We had heard mixed reviews on some of Samsungs past refrigerators, but after doing some thorough research on the redesigned mechanicals and talking to some friends who had a similar Samsung fridge, we bought ours and I'm so glad we did. The layout is well thought out and functional. Not having ice on the door a small inconvenience, but it's worth it to increase reliability.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 22, 2025
Holly
1 out of 5 stars review

Samsung is a total waste of money!

I am so disappointed in Samsung! I didn’t realize such a beautiful work of art was junk. I purchased a refrigerator just like this one 10/24/19. A few months after buying it I had to get the ice maker replaced. Thankfully they paid to replace it. For some reason the cubed ice came out crushed but I didn’t care. A few years later the ice machine stopped working again. When I asked for a repair through Samsung they asked for the receipt. I said you have the receipt from the last time I got it repaired, they said they had no record of me getting the ice maker repaired. They eventually helped pay for the repair of the ice machine for the second time. 6 months later now my freezer has stopped working. The refrigerator is 5 years, 9 months old and it stopped working. I have to unplug it every two days to get the refrigerator to cool back down. It reads that it’s at 37 degrees but when I reboot it, it says it’s at 46 degrees, 54 degrees! Thankfully I still have my GE refrigerator in the garage. We’ve had it for 21 years and replaced it because the ice machine stopped working. So the GE still works fine after 21 years. The Samsung doesn’t work after 5.5 years! I will never buy Samsung again! The repairman said it’s got a leak. He said he’d replace the compressor because of the 10 year warranty. Would have to put in a UV dryer to pinpoint the leak. Those 2 would cost at least a $1000 with Samsung paying for the compressor. If they pinpoint the leak then they’d have to buy that part and replace it. I wish I knew this before I purchased Samsung!!!! Btw, the repairman said he buys GE! Definitely buying GE from here out!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi there, We strive to assist you anytime, Holly. We would like to speak directly with you to gain a deeper understanding of your thoughts on this experience, review your options, and address any other questions or concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150828678, to help our team locate your information when you message us. Have a great day. -John

Nov 1, 2025
John
1 out of 5 stars review

DON'T BUY SAMSUNG

I will NEVER buy a Samsung product again. The refrigerator we bought compressor went out only after 3 years. And don't get me started on the ice machine. They have replaced both parts at our expense and both failed and Samsung won't do anything to fixe it ( without us agreeing to pay for it again) The lady we just talked to on the phone was argumentative and rude, refusing to hear our side and sticking to the Samsung script. Beware!!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi John, We understand how you feel about your overall experience with the refrigerator and the customer service representative you spoke with. We want to speak to you directly to provide support and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151227142) when you message us so our team can retrieve your information. Thank you. -Kimberly