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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars302 ratings302 reviews
  1. 5 stars81% (244)
  2. 4 stars10% (31)
  3. 3 stars2% (7)
  4. 2 stars2% (5)
  5. 1 star5% (15)

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Showing 1-10 of 302 reviews
Mar 25, 2026
Claudia
5 out of 5 stars review

More than a simple fridge!

[This review was collected as part of a promotion.] I wasn't sure about a fridge with so many bells and whistles but the more I explore the features, the more I'm convinced I made a great choice. The Family Hub is so much more - it's a central location for all family activities, is has great capacity, it's efficient plus it talks! I love having one central location where everything is easy to access. If you're considering a family digital planner and need a fridge, this truly is the best solution!

Review from Samsung US
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Mar 25, 2026
No1NmyBook
5 out of 5 stars review

Love, Love, Love

[This review was collected as part of a promotion.] So happy we decided on this refrigerator. It has so many wonderful features. My favorites are having my recipes readily available, the built-in timer, the ability to display pictures, and even catching up on the news right from the screen. The automatic water pitcher and the little ice feature are fantastic. We also love the Flex Zone - we keep it on the chiller setting for all of our drinks, and it works perfectly. We moved 2 years ago and had to leave our other one behind, but that is the one we went running to whenever we purchased a new one for our newly built home!

Review from Samsung US
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Mar 25, 2026
Stram
5 out of 5 stars review

Great Space!!

[This review was collected as part of a promotion.] Perfect amount of room for everything that is needed for a family of four. If extra room is needed it goes in the other fridge. Everything on the hub is great but would like to be able to download apps that I would like to have

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 25, 2026
David
5 out of 5 stars review

Super Convinient

[This review was collected as part of a promotion.] I really like the refrigerator; its smart feature is really good with the screen and connect to multiple devices and services as well it will make life easy with its smart cooling system is very flexible and efficient different portion like refrigeration and freezing section of it and even its fully loaded inside with most of the items and it's so big to have most of the useful items and screen size is good

Review from Samsung US
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Mar 16, 2026
Blackman
5 out of 5 stars review

Efficiency

[This review was collected as part of a promotion.] This Bespoke AI 4 door flex fridge is a multi tool freezer fridge that provides entertainment, data, ring camera and much more technology at your fingertips awhile serving as a smart refrigerator. I especially love the fact that everything put in and taken out is accounted for and a meal can be created on the screen based off ingredients in the fridge. This has been a game changer since our purchase.

Review from Samsung US
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Mar 25, 2026
Grofm
5 out of 5 stars review

Samsung is a good partner and makes a great fridge

[This review was collected as part of a promotion.] Beautiful and useful display screen; improved Bixby (esp for keeping handy multiple timers going while cooking meals). Plenty of ice in 2 sizes, and easy access to water pitcher and dispenser. Durable surface that is replaceable in different textures/colors if damaged or if kitchen decor changes. We had a prior version of this same fridge which had problems with the ice box, and Samsung helped us get this new fridge -- they were a great partner who stood by us over the years, first repairing and then finally helping us replace the fridge for this improved unit.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 25, 2026
AfL0r3z
5 out of 5 stars review

Love the features

[This review was collected as part of a promotion.] I didn't think I'd ever be excited about a fridge, but this one changed that. The AI tracks what's inside so you stop buying stuff you already have, the FlexZone switches between fridge and freezer whenever you need it, and the self-filling water pitcher is one of those things you didn't know you needed. The SmartThings integration is a bonus — it connects seamlessly with your other Samsung devices and TVs, so everything just works together. Looks great in the kitchen too. Highly recommend.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 26, 2026
Armaghan
5 out of 5 stars review

A Stylish Powerhouse That Makes Everyday Life Easy

[This review was collected as part of a promotion.] I've had the Samsung Bespoke AI 4‑Door Flex in my kitchen for a few months and it's quickly become the appliance I actually enjoy using. It is an upgrade from a previous Family Hub refrigerator I have for over 6 years and needed change to match the Kitchen. The touchscreen is large, fast and intuitive. You can use it to check recipes, leave notes for the family, share family Calendar and connect other services such as cameras (eg Ring) and control settings without opening the door. A big plus is, I can catch up on some shows, YouTube or the News right in the Kitchen using built in TV channels. The capacity is excellent: bulky grocery hauls and party platters fit with room to spare, and the layout makes everything easy to find. The Flex Zone works really great. I switch it between fridge and freezer modes depending on what I'm storing, and it's perfect for deli trays, meal prep containers, or extra frozen desserts when guests arrive. The built‑in water jug is a small detail that has made a big difference, providing cold, filtered water on demand without cluttering the door shelves. And the dual ice maker means we never run out of ice for drinks or smoothies, even during weekend get‑togethers. Design-wise, this fridge looks modern without being flashy; it blends with my kitchen and actually draws compliments. The finish is easy to wipe down and the interior lighting makes it simple to spot things at a glance. Setup was straightforward and the smart features feel genuinely useful rather than gimmicky. If I had to nitpick, the touchscreen has a short learning curve for some of the deeper settings, but once you get used to it, it's a real convenience. Overall, this is a thoughtfully designed, high‑capacity refrigerator that balances form and function — ideal for families or anyone who likes to entertain. Highly recommended.

Review from Samsung US
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May 5, 2026
Bogeyck
2 out of 5 stars review

Trash

Refrigerator was great for the first year. Then the lage cube ice maker side started leaking water inside the fridge a few days out of warranty. Now the water pitcher isn't filling. Bought this in September of 24. This thing is junk and would not recommend. Everything I own is Samsung. I will never buy another Samsung refrigerator and would not recommend them to anyone.

Review from Samsung US
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Sep 15, 2025
Ryyy
2 out of 5 stars review

Refrigerator

[This review was collected as part of a promotion.] Screen is always turning off and not turning back on. I'm having to pull refrigerator out to unplug it. Happens weekly sometimes more than once in a week. I wouldn't recommend it. Just get a regular refrigerator

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from Samsung Care

Greetings, We understand your disappointment with not having the best experience with your refrigerator. Let us help. Here is a link for troubleshooting steps for your refrigerator screen that is turning blank; kindly choose the one that matches, watch the video, and click the embedded words. Refrigerator panel or Family Hub screen is blank or not responding. https://www.samsung.com/us/support/troubleshooting/TSG01202605/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150738861) to help our team pull up your information when you message us. Thank you. -Ricardo