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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
350 ratings350 reviews
  1. 5 stars80% (281)
  2. 4 stars10% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star6% (20)

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Showing 1-10 of 350 reviews
Sep 8, 2026
Reviewer name: Sjuett360
5 out of 5 stars
5 out of 5 stars review

Our kitchen partner!

We've come to rely on the information center that's such an important part of our Samsung experience! Being able to leave a message on the whiteboard, checking on late breaking news, or checking on the status of items we need to reorder makes this an excellent addition to our retinue of kitchen appliances!

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Aug 17, 2026
Reviewer name: relinaxoxo
5 out of 5 stars
5 out of 5 stars review

My favorite fridge line

I love this smart fridge. My mom watches the news on it every morning and plays Spotify. So many cool options and even lets us know what items have been placed inside or what needs to be restocked. There's a lot of apps you can download and lots more fun stuff you can do, haven't discovered everything yet. My family would buy it again in the future for sure, love everything Samsung.

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Sep 8, 2026
Reviewer name: FridgeRus
5 out of 5 stars
5 out of 5 stars review

Super Smart Fridge!

[This review was collected as part of a promotion.] This smart AI fridge is very responsive and helpful in accessing and managing all of my smart devices in the house. I can control the temperature of each compartment including the very useful flex drawer. There is a built in filter so the fridge allows stays cool and air flows evenly without needing baking soda to stay fresh. The beautiful white glass panels really pop. Highly recommend!

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Sep 10, 2026
Reviewer name: Zaid
5 out of 5 stars
5 out of 5 stars review

The ultimate kitchen command center

This refrigerator has completely elevated our kitchen. Going into this purchase, I was excited about the smart features, but living with it day-to-day has far exceeded expectations. 32" Family Hub Screen: It serves as the true centerpiece of the room. From managing family calendars, notes, and photos to streaming music and watching cooking tutorials while prepping dinner, it feels less like an appliance and more like an integrated command hub. AI Vision Inside: The internal cameras and item tracking save serious time and cut down on forgotten, expired groceries. Being able to glance at what's inside right from the screen or my phone makes meal planning seamless. Auto Open Door: A feature you don't realize you need until you have it. When your hands are full of heavy grocery bags or sticky marinade prep, a simple tap opens the door effortlessly. Storage & 4-Door Flex: At 29 cu.ft., the interior is cavernous and thoughtfully organized. The FlexZone compartment is fantastic—switching effortlessly between extra refrigeration for platters or deep freezing when stocking up. Fit, Finish & Beverage Center: The panel-ready Bespoke design looks clean and modern without protruding handles. The hidden beverage center with the auto-refill water pitcher is another daily favorite. It runs whisper-quiet, keeps temperatures rock-solid across every compartment, and turns everyday kitchen traffic into an organized breeze. Highly recommended if you're looking for premium capacity paired with genuinely useful smart tech!

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Sep 8, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

A genuine upgrade to daily kitchen life.

[This review was collected as part of a promotion.] One year in and I still love this fridge I've had my Bespoke AI 4-Door Flex for about a year now, and it's honestly changed how I move through my kitchen. Accessibility: My favorite thing, hands down, is the touch-open door. No handle-grabbing needed — my hands are usually full anyway, so being able to just nudge it open is such a small thing that makes a big difference every single day. Recognition: The AI Vision Inside is such a nice touch too — I can actually see what's in there without opening the door and losing all the cold air. It's saved me from buying duplicates more than once. Performance & Consistency: A year of daily use and it's held up beautifully — everything stays cold and consistent, no weird warm spots or freezer burn surprises. It just quietly does its job. Ergonomics: The FlexZone drawer has been genuinely useful for how we actually shop and cook, switching between fridge and freezer space as needed. The real surprise, though? The Family Hub screen. I didn't expect to use it as much as I do — I play music while cooking, catch the news, check the calendar, and my favorite part: it cycles through a slideshow of photos from my albums. Coming into the kitchen to a sweet memory pop up on the fridge screen genuinely makes me smile. A year later, still one of my favorite appliance purchases.

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Sep 8, 2026
Reviewer name: eajiohc
5 out of 5 stars
5 out of 5 stars review

Great features that incorporate AI

[This review was collected as part of a promotion.] great cooling and amazing features for a fridge. Kids enjoy the screen on the outside but the camera feature that shows the contents of food as we put in the food was also very helpful. AI function seems to be working and will be helpful as we continue usage

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Sep 8, 2026
Reviewer name: cguerra
5 out of 5 stars
5 out of 5 stars review

Great, intuitive smart fridge!

The Bespoke AI 4-Door Flex refrigerator seriously outperforms my old fridge in terms of cooling, ice making, and overall smart functionality. The shelves are massive and provide plenty of room for organization.. The smart interface is super intuitive and helps me keep track of what's in my fridge.

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Sep 8, 2026
Reviewer name: Josh W
5 out of 5 stars
5 out of 5 stars review

Great Fridge

[This review was collected as part of a promotion.] This refridgerator cools very quickly. The AI tools are great, once you take the time to learn them, its really helpful for keeping only fresh food. Also I love the 2 different ice machine, you can make both mini and large ice cubes which is great. Overall its easy to use and is accessible for kids too.

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Sep 8, 2026
Reviewer name: joey322534
4 out of 5 stars
4 out of 5 stars review

like it

Really like the sensor door openers and the water being behind the door instead on the front of the door. has a nice slick appearance. Calendar on the screen is very helpful tracking everyone's daily schedule at your fingertips. Have read reviews that the ice isn't fast enough but I have had no problem with that. Only downside is it does get a lot of fingerprints on both the screen door and the regular doors. I do have to clean it daily.

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Aug 23, 2026
Reviewer name: Pearl
1 out of 5 stars
1 out of 5 stars review

Buyer beware!!

Do not buy this product!! The ice maker will go out on you!!! The repairman has been out 5 times and it still makes ZERO ice! I try to call Samsung and the phone line automatically disconnects every time. I leave messages on the Chat and no one calls back!

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
reply from Samsung

Hi Pearl, We're sorry to hear about your experience and recognize the importance of staying informed throughout the repair process. We'd like to learn more about the repair history and see how we can further assist. When convenient, there are a few other ways we can be contacted for prompt support: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport Geraldine Samsung Care