Skip to Main Content
Sams Club
Sams Club
Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars302 ratings302 reviews
  1. 5 stars81% (244)
  2. 4 stars10% (31)
  3. 3 stars2% (7)
  4. 2 stars2% (5)
  5. 1 star5% (15)

Member photos

  • +278 images
Sort by |
Showing 11-20 of 302 reviews
Mar 26, 2026
Armaghan
5 out of 5 stars review

A Stylish Powerhouse That Makes Everyday Life Easy

[This review was collected as part of a promotion.] I've had the Samsung Bespoke AI 4‑Door Flex in my kitchen for a few months and it's quickly become the appliance I actually enjoy using. It is an upgrade from a previous Family Hub refrigerator I have for over 6 years and needed change to match the Kitchen. The touchscreen is large, fast and intuitive. You can use it to check recipes, leave notes for the family, share family Calendar and connect other services such as cameras (eg Ring) and control settings without opening the door. A big plus is, I can catch up on some shows, YouTube or the News right in the Kitchen using built in TV channels. The capacity is excellent: bulky grocery hauls and party platters fit with room to spare, and the layout makes everything easy to find. The Flex Zone works really great. I switch it between fridge and freezer modes depending on what I'm storing, and it's perfect for deli trays, meal prep containers, or extra frozen desserts when guests arrive. The built‑in water jug is a small detail that has made a big difference, providing cold, filtered water on demand without cluttering the door shelves. And the dual ice maker means we never run out of ice for drinks or smoothies, even during weekend get‑togethers. Design-wise, this fridge looks modern without being flashy; it blends with my kitchen and actually draws compliments. The finish is easy to wipe down and the interior lighting makes it simple to spot things at a glance. Setup was straightforward and the smart features feel genuinely useful rather than gimmicky. If I had to nitpick, the touchscreen has a short learning curve for some of the deeper settings, but once you get used to it, it's a real convenience. Overall, this is a thoughtfully designed, high‑capacity refrigerator that balances form and function — ideal for families or anyone who likes to entertain. Highly recommended.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 25, 2026
No1NmyBook
5 out of 5 stars review

Love, Love, Love

[This review was collected as part of a promotion.] So happy we decided on this refrigerator. It has so many wonderful features. My favorites are having my recipes readily available, the built-in timer, the ability to display pictures, and even catching up on the news right from the screen. The automatic water pitcher and the little ice feature are fantastic. We also love the Flex Zone - we keep it on the chiller setting for all of our drinks, and it works perfectly. We moved 2 years ago and had to leave our other one behind, but that is the one we went running to whenever we purchased a new one for our newly built home!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 25, 2026
AfL0r3z
5 out of 5 stars review

Love the features

[This review was collected as part of a promotion.] I didn't think I'd ever be excited about a fridge, but this one changed that. The AI tracks what's inside so you stop buying stuff you already have, the FlexZone switches between fridge and freezer whenever you need it, and the self-filling water pitcher is one of those things you didn't know you needed. The SmartThings integration is a bonus — it connects seamlessly with your other Samsung devices and TVs, so everything just works together. Looks great in the kitchen too. Highly recommend.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 25, 2026
JackT
5 out of 5 stars review

A Smart, Powerful, and Well-Built Refrigerator

[This review was collected as part of a promotion.] I have been using the Samsung Bespoke AI 4-Door Flex Refrigerator and it has been a solid product overall. The build quality feels premium and the design is modern and customizable, which makes it a great fit for a contemporary kitchen. One of the biggest highlights is how rich it is in features. The AI powered capabilities make everyday use more convenient, and the smart connectivity adds a nice level of control. Features like the Beverage Center, AutoFill water pitcher, and flexible storage compartments are very practical and easy to use. In terms of performance, it works great. The cooling is consistent, and the multiple compartments help keep food fresh for longer. The ability to switch certain sections between fridge and freezer is especially useful depending on your needs. Overall, this is a well designed and feature packed refrigerator that performs reliably. It is a great choice if you are looking for something modern, smart, and dependable for your home.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 11, 2026
Andre
5 out of 5 stars review

Samsung 29 Cu. Ft., 4-Door

[This review was collected as part of a promotion.] If you're looking for a top‑of‑the‑line refrigerator for your home and will use many of its smart features and flexible zones, then this Samsung model is an excellent choice: it looks great, works well, and gives you a lot of modern functionality. On the other hand, if your space is tighter, or your budget is more modest, or you prefer simplicity and ultra‑reliability over features, you might consider a less expensive model with fewer bells and whistles. • The capacity is generous — ~29 cu ft of total storage gives plenty of room for a family of 10, which is great when you have kids, snacks, and healthy foods. • Excellent flexibility: the “FlexZone” lower‑right compartment lets you switch between refrigerator and freezer modes; the Beverage Center + internal water dispenser + auto‑fill pitcher are super convenient for water, kids' drinks, etc. • Smart features: we weren't interested in those too much, but we live calendar, weather, and a drawing pad for the toddler suddenly got very popular. Things to consider: • Size & clearance: The fridge is deep (~34¼″ plus door swing) and tall (~73″), so you'll want to measure your space- IT IS bigger than your normal fridge • Cost & value: This is a premium fridge with a premium price. But you will use it every single day for many years. It's way worth buying a quality item.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 11, 2026
Nenepon
5 out of 5 stars review

Good connectivity, great features!

[This review was collected as part of a promotion.] Fridge fits perfectly in my kitchen and white color matches with the cabinets. Space is optimal and flexible; there is a lot of room for storing more food. The fridge hub allows to connect my home application in one screen.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 11, 2026
HappyShopper
5 out of 5 stars review

Modern, Smart, and Surprisingly Practical

[This review was collected as part of a promotion.] The Samsung Bespoke AI 4‑Door Flex Refrigerator is an impressive blend of modern design, smart technology, and practical functionality. Its customizable Bespoke panels and sleek four-door layout give it a premium look that instantly upgrades any kitchen. One of the biggest strengths of this refrigerator is its large 29 cu. ft. total capacity, which provides plenty of room for families or anyone who likes to stock up on groceries. The refrigerator section offers 17.4 cu. ft., while the freezer provides 11.6 cu. ft., making it easy to organize everything from fresh produce to frozen foods. The FlexZone™ compartment is particularly useful because it can switch between refrigerator and freezer modes depending on your needs. Whether you need extra fridge space for a gathering or more freezer storage, the flexibility makes a real difference. Performance and efficiency are also strong points. The fridge is ENERGY STAR® certified and uses about 700 kWh per year, helping keep electricity consumption relatively low for a refrigerator of this size. Combined with Samsung's advanced cooling system and AI-driven features, it maintains stable temperatures and optimizes energy use based on usage patterns. Smart features like the AI Family Hub touchscreen, internal cameras, and SmartThings connectivity add convenience by letting you view the fridge contents remotely, manage groceries, and control settings from your phone. Overall: The Samsung Bespoke AI 4-Door Flex refrigerator offers a great balance of large capacity, energy efficiency, smart features, and stylish design, making it a strong choice for modern kitchens and tech-savvy households.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Mar 12, 2026
Value4yourbuck
3 out of 5 stars review

Priced to high for average quality

[This review was collected as part of a promotion.] I'm not enough space capacity not enough space capacity average on cooling is good the tablet but it doesn't turn into a full screen when using YouTube or any apps I feel like it's little too high I feel like it's a little too high priced for what it is offered except for a giant tablet on the door there isn't much different . the water dispenser feature is nice however. the connectivity is good and efficiency is okay too.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from Samsung

Hi Value4yourbuck, We value the information you shared about your Samsung refrigerator and the details you provided about space utilization and overall layout. This guide offers helpful tips on making the most of your refrigerator’s interior by organizing food in the most efficient way. You can explore the full guide here: Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS10006839/ Please keep this reference number for your records: 1152253449. We appreciate hearing from you, and Samsung truly values your business. Glaiza Samsung Care

Mar 11, 2026
Rc04
4 out of 5 stars review

4 compartments!

[This review was collected as part of a promotion.] I love the space and ability to organize the fridge. The bottom right hand door compartment being modifiable is amazing. We have had a couple issues with the screen, freezing up or Bixby trying to talk to us when we are not trying to talk to Her. But otherwise loving the fridge.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Jan 15, 2026
Kmtrumbley
1 out of 5 stars review

Worst Experience EVER

I had a Samsung representative order this model for me in white as I was inquiring about wanting this model, but in all black. She then informed me about being able to order the panels as replacements. They had a promotion where you could receive the panels for FREE! She even helped me pick out the FOUR panels that I would add to my cart. Only to find out that you CANNOT replace the panel that has the AI screen. Now we are past the return/exchange window, and I have the ugliest refrigerator in my beautiful new kitchen. I'll NEVER do business with Samsung again. They offered me a $100 promotional code to "make it right"...This after literally 5 hours of being transferred to and from the same people to remedy their order mistake!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi there, We understand how you feel about the representative failing to set your proper expectations about the panel of the AI screen not being customizable. We would like to have a direct conversation with you to hear about your overall impressions of this experience and address any other issues you may have.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151848213 so our team can pull up your information when you message us. Have a great day. -John