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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars311 ratings311 reviews
  1. 5 stars81% (251)
  2. 4 stars10% (32)
  3. 3 stars2% (7)
  4. 2 stars2% (5)
  5. 1 star5% (16)

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Showing 91-100 of 311 reviews
Jun 17, 2025
NoSamsungsAgain
1 out of 5 stars review

Horrible

I will never buy another samsung refirgerator. This is the second one (both came with house when bought). Ice maker was replaced and started leaking 6 months later. Previous samsung ice maker would continually freeze and also needed to be replaced. Both were "out of warranty"

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi there, We care about the betterment of your fridge. Let's help you out. To rectify the leaking concerns in your fridge, please click the link and the hyperlinks and watch the embedded video (If there is any) for tips. Water leaks in a Samsung refrigerator (Please select where the leak is coming from): https://www.samsung.com/us/support/troubleshoot/TSG10003766/# Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149621253, to help our team pull up your information when you message us. Have a great day. -John

Jun 19, 2025
HonoredFatherOfThree
5 out of 5 stars review

This fridge is impressive in all the right ways.

[This review was collected as part of a promotion.] Honestly, it’s the best-looking one we’ve ever had. The white glass accentuates the modern four-door design by adding a crisp clean feel that really stands out. It catches my eye every morning, and wows any guest we’ve had. The big screen on the Family AI Hub draws you in even more. You’ve got family photos, the calendar, and other helpful info right there while you’re grabbing a cold drink made even frostier with the two types of ice it produces.. Everyone has a phone, but it’s still handy having the built-in browser and Ring app right on the fridge. Makes it easy to check something online or see when those guests are arriving. The automatically opening doors produce more than just a wow factor for guests. There are occasions that’s simple convenience like this helps when arms are full, or simply to make you smile. The utility and ingenuity of the door panel beverages center allows quick and easy access to an automatically replenished pitcher of water. Efficiently, without opening the whole fridge compartment. I think my kids are even drinking more water as it so easily and readily available. The temperature controls are smart and easy to use. The option of easily switching the lower-right section from varying degrees of fridge to freezer is far more convenient than I expected. When plans shift and you need a little more of one or the other. We haven’t even tested the AI camera or an other convenient features yet. So those are even more positives to look forward to.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Jun 19, 2025
Rrana
4 out of 5 stars review

Very elegant and amazing looking

[This review was collected as part of a promotion.] Samsung Bespoke refrigerator with 4 doors is simply amazing. I love the look, style and technology it offers. It is what I was looking for. I am now hoping that I'm in good hands as far as keeping this fridge for a very long time. I definitely recommend it to all. It's been 2 months of using it and I love it.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Jun 3, 2025
Santo
5 out of 5 stars review

Loving it!!

[This review was collected as part of a promotion.] I'm thoroughly enjoying it, particularly due to its amazing features and impressive design. The functionality offered is truly remarkable, making it a joy to use. Each feature seems thoughtfully integrated, enhancing the overall experience.

Review from Samsung US
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Sep 15, 2025
I See You
5 out of 5 stars review

Love the AI Vision

[This review was collected as part of a promotion.] Love the AI vision, also I can use 3 doors as refrigerator and 1 door freezer, since we own an upright freezer, we're able to utilize more refrigeration, the family hub comes in handy for many things, internet, display pictures from your album, it's just a great refrigerator!!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Sep 22, 2025
Holly
1 out of 5 stars review

Samsung is a total waste of money!

I am so disappointed in Samsung! I didn’t realize such a beautiful work of art was junk. I purchased a refrigerator just like this one 10/24/19. A few months after buying it I had to get the ice maker replaced. Thankfully they paid to replace it. For some reason the cubed ice came out crushed but I didn’t care. A few years later the ice machine stopped working again. When I asked for a repair through Samsung they asked for the receipt. I said you have the receipt from the last time I got it repaired, they said they had no record of me getting the ice maker repaired. They eventually helped pay for the repair of the ice machine for the second time. 6 months later now my freezer has stopped working. The refrigerator is 5 years, 9 months old and it stopped working. I have to unplug it every two days to get the refrigerator to cool back down. It reads that it’s at 37 degrees but when I reboot it, it says it’s at 46 degrees, 54 degrees! Thankfully I still have my GE refrigerator in the garage. We’ve had it for 21 years and replaced it because the ice machine stopped working. So the GE still works fine after 21 years. The Samsung doesn’t work after 5.5 years! I will never buy Samsung again! The repairman said it’s got a leak. He said he’d replace the compressor because of the 10 year warranty. Would have to put in a UV dryer to pinpoint the leak. Those 2 would cost at least a $1000 with Samsung paying for the compressor. If they pinpoint the leak then they’d have to buy that part and replace it. I wish I knew this before I purchased Samsung!!!! Btw, the repairman said he buys GE! Definitely buying GE from here out!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
reply from SEA Care

Hi there, We strive to assist you anytime, Holly. We would like to speak directly with you to gain a deeper understanding of your thoughts on this experience, review your options, and address any other questions or concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150828678, to help our team locate your information when you message us. Have a great day. -John

Sep 15, 2025
GM72
5 out of 5 stars review

Great Fridge!

[This review was collected as part of a promotion.] Awesome fridge. No issues since delivery and install 6 months ago. Just replaced the first water filter this week. Easy to replace. The only thing that I think is a bit of an issue is the AI recognition. It recognizes most items but some you have to input manually. I don't use this feature much. Also, some of the apps are being discontinued. If they would allow more third-party apps, it would be better.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Jun 20, 2025
Lizzil
5 out of 5 stars review

Surprisingly much better

[This review was collected as part of a promotion.] I was skeptical that it would be any different from my old Samsung refrigerator, but boy, was I wrong! It is so much better, smooth, upgraded feel, better features, the touch screen is better than ever. I have zero bad things to say.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Jun 19, 2025
JasonL
5 out of 5 stars review

Love the AI Family Hub

[This review was collected as part of a promotion.] Overall, the quality is good. Sound level is very low when compressor is running. Love the AI Family Hub. It is convenient watching news while working in the kitchen. I found it is a bit hassle using AI Vision, so I am keeping it off most of the time.

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026
Jun 3, 2025
Pat C
5 out of 5 stars review

A Dream Refrigerator

[This review was collected as part of a promotion.] This refrigerator is a dream or a fantasy come true. We love, love this refrigerator. Everything about it is perfect. We've had it for around 6 months now and there a no complaints. It's large. It has the perfect ice machine built right in.The Family Hub (Tablet) is incredible. I didn't think that I would be using it too much, but in reality, I use it all the time. I especially like that I can add all my upcoming events, games, important dates, appoinments, etc., on the Google calendar on my lap top and it gets displayed on my calendar on the fridge. You can select up to 100 photo's to display as a screensaver. I even watch my games on it. The picture is amazing. You can get notifications, make adjustments for the temp, stop/start the ice maker, and much more all from the Smartthings App on your phone. Even to this day, I would see the fridge in the kitchen and I would shake my head in disbelief. I am honestly in awe. It is perfect!

Review from Samsung US
Helpful?2EG2FJ1ZKWHG17562620026