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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub for
Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub
4.6 out of 5 stars
stars
350 ratings350 reviews
  1. 5 stars80% (281)
  2. 4 stars10% (35)
  3. 3 stars2% (7)
  4. 2 stars2% (7)
  5. 1 star6% (20)

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Showing 251-260 of 350 reviews
Jan 19, 2025
Reviewer name: TayDev23
5 out of 5 stars
5 out of 5 stars review

Love our refrigerator!!!

I bought this fridge in December 2024 for our new home and we absolutely love it!! All the features are so cool, I can ask it questions like Siri, put my to do lists on there, play music or TV and I always know what’s in there/ when food is going to expire with the AI feature.

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
Apr 15, 2024
Reviewer name: daveo8
5 out of 5 stars
5 out of 5 stars review

Good Smart Fridge

[This review was collected as part of a promotion.] This fridge looks great and has lots of features. I like the large screen that allows you to view apps, play music, watch tv and get recipes. The shelves are spacious and there is flexibility to adjust them to fit about anything you need to in the fridge portion. The lower sections have pull out shelves/baskets for storing and organizing your items. The bottom right is the flex zone that can be set at a variety of different temperatures depending on your preferences. I really like the beverage center that allows access to the water dispenser and pitcher along with access to items in the left upper door without opening it all of the way. The AI features seem good but the pictures it takes of the food going in and out of the fridge come out blurry to me. Maybe I put things in and out too fast? I do like that you can log in to the app and see what is in the upper section of the fridge while you are out shopping. The ice dispenser has a tray for two different types of ice. I do wish the ice tray would pull out a little further for better access. The SmartThings App allows you to control different features and makes set up easy. Overall this is a great fridge with plenty of storage options and features.

Review from The Insiders
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Jun 19, 2025
Reviewer name: Rrana
4 out of 5 stars
4 out of 5 stars review

Very elegant and amazing looking

[This review was collected as part of a promotion.] Samsung Bespoke refrigerator with 4 doors is simply amazing. I love the look, style and technology it offers. It is what I was looking for. I am now hoping that I'm in good hands as far as keeping this fridge for a very long time. I definitely recommend it to all. It's been 2 months of using it and I love it.

Review from Samsung US
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Jul 8, 2025
Reviewer name: toddxr4ti
1 out of 5 stars
1 out of 5 stars review

Samsung = Unreliable Junk

Don't waste you time witn ANY Samsung Appliances. We've had 3 refritgerators and 2 ovens replaced which happens about every 2-3 years. The latest compressor fail on a refriterator happened 1 month after the extended warranty exired and Samsung does nothing to help. Even the repair technicians say stear clear of all Samsung appliances.

Review from Samsung US
Helpful?3HAMWZ5T15TC17562620026
reply from SEA Care

Greetings, We are here to assist you at any time. We would like to discuss this experience further with you and determine the steps that can be taken to help with your Samsung refrigerator, should you decide to have it repaired.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149915302, to help our team locate your information when you message us. Have a great day. -John

Mar 27, 2024
Reviewer name: zhangxue
5 out of 5 stars
5 out of 5 stars review

Excellent

[This review was collected as part of a promotion.] This fridge is excellent! The stainless steel surface is very easy to clean, and looks sleek. Great capacity, suitable for a household of 4. I love that the water hub is actually inside so it’s not exposed. The auto fill setting makes it even more wonderful! Kids are having so much fun with the big screen. The best part to me is the bins on the doors, it has them on all 4 doors, makes it easier to organize, also feels like the fridge can hold more because of these bins. Cools fast, precise temperature settings, love it! Also have to mention the Smart Things App, easy to connect, we also have the same brand stove, so we're able to set up everything with couple clicks. Love this fridge, highly recommended!

Review from The Insiders
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Mar 28, 2024
Reviewer name: KR2024
5 out of 5 stars
5 out of 5 stars review

The Fridge for everyone in the house

[This review was collected as part of a promotion.] We are in love with this fridge! It fits our aesthetic and needs so perfectly. As a big family, we were looking for a fridge that provided substantial space for everyone’s groceries. The freezer has to be one of my favorite features. There’s not only plenty of space to keep meats and meals separate but an abundance of ice too! All of us love that we can play music and videos on the screen or leave important memos without having to search for pen and scraps of paper to remember what we need to shop for. We are truly grateful for the simplicity and abundance this fridge provides for our family. Another feature our family really enjoys is the voice control that opens the doors for you with a simple command. Our son loved that he could tap the outside of the fridge to also command it to open. Makes things so convenient when I’m carrying in groceries. When we open up the fridge, it takes a photo and times and dates it which makes updating your grocery list a lot easier. This fridge just really makes our lives easier with how much it does for us. I love that we can follow up new recipes with the media features. Makes cooking with my family another adventure! I recommend this fridge to anyone who is looking for a spacious refrigerator who could also benefit from a smart fridge that contributes to a fun and versatile experience every time!

Review from The Insiders
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Jan 17, 2025
Reviewer name: Raizasul
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] I bought this refrigerator three months ago, and I am so happy about it. It is spacious, and the food stays fresh for a long time. I love AI Vision Inside, which automatically recognizes what's in your fridge. That is incredible.

Review from Samsung US
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Apr 15, 2024
Reviewer name: Iamharv1
5 out of 5 stars
5 out of 5 stars review

My New Favorite Style of Fridge

[This review was collected as part of a promotion.] The flex 4 door style Samsung offers is our new favorite, even better than a French door. Our previous fridge was a side-by-side and came with the house and we could not wait to upgrade. We were able to fit everything we had in our side-by-side into this fridge, and we still have a lot of useable space. The freezer was the most noticeable. I thought that we would have less room below due to the dual door design, but it’s the opposite. The roll out shelves and drawers in these compartments allow you to really organize your freezer. I feel like I have a ton of useable space down there and that’s after we emptied the other overloaded freezer into it. We think the bottom right will be an awesome mini fridge for the kids to easily get into until they are taller. We love the dual ice makers, but it has taken a bit of getting used to as we normally have always had in-door ice and water. Our kids like the Ice makers down low with a scoop they can use. We love the auto fill pitcher in the beverage station. Makes filling those glasses, sippy cups, etc. much faster. I like that it’s all conveniently located behind an outer panel in the door where you can organize other items for quick grab. The auto open doors is the feature that made my wife go WOW! I had to find the setting and turn it on, fine tune the leveling, but once set up... amazing. This fridge has a wonderful very large Ai hub touchscreen that allows you to control a variety of things including temperature of the zones. It scans things with a camera as you put them in and take them out. You can turn this on and off and it works well, but I find myself having to manually enter items names more often than not. I like that I can add expiration dates to the food, and it will help me keep track of what is about to expire. I wish I could see the inside of the main compartment, but the camera will only show remotely the doors and relies on the auto scan to tell me what is in main compartment. Personally, I feel it needs some improvement as I was overwhelmed at first setting it all up, but once I got settled in with it, I realized It could use a lot more apps. I like that I can use my Samsung phone with it easily to stream content though. It definitely is a nice touch to this fridge and I hope to see more apps added down the line. Overall this fridge is a home run for us. Checks a lot of boxes and we are very happy to use it every day. The versatility and features it offers are like none other I have had.

Review from The Insiders
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May 17, 2024
Reviewer name: Rams
5 out of 5 stars
5 out of 5 stars review

Piece of Art and Sophistication

I got the white version to go with my cabinet colours and it is stunning. Every feature you can think of under the sun is packaged into this. The only con is the fridge is 73 inches tall and we are having a hard time fitting it in. All said, a definite must buy!

Review from Samsung Canada
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Sep 9, 2024
Reviewer name: DmitriK
5 out of 5 stars
5 out of 5 stars review

very nice looking fridge w/ ton of features

[This review was collected as part of a promotion.] We've had this fridge for about a month now and absolutely love it. Family hub option is amazing. The AI thing for food detection .... takes time to get used to using it properly so we turned it off. Wish the flex model came with the family hub and a glass door on the left - seems that you can get glass on the left (no family hub) or family hub, but no see-thru glass on the left.

Review from Samsung US
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