Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door Flex Counter Depth w/ AI Family Hub forMember photos









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Beautiful Self House Warming Gift But…
Ordered in advanced and fortunate to get ours today. So pretty and all but while peeling the film, the ice drawer/shelf looked wonky. Pulled it and look like it was forced during assembly. Pulled and it was broken. (Photo attached) Broken hearted immediately. 💔 Can I get a replacement of said part? 🙏 Also, doors arent flushed. Right door is ajar-ish by 1/8 inch. 🥹💔 Any fix? Will other customers who paid and are gonna pay premium experience these defects missed by quality control?
Benedick, we understand where you're coming from. Let's assist you with your fridge. Should you wish to purchase the compatible ice drawer and shelf for this refrigerator, please get in touch with our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order. Please see pages 25 to 32 under the "Detach the fridge doors, Detach the freezer doors, To reattach the freezer doors, and To reattach the fridge doors" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202401/20240126140421266/T-TYPE_RF9000D_DA68-04752V-00_EN_MES_CFR_240119.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147023089) to help our team pull up your information. Have a great day. ^Camille
Finish issues
[This review was collected as part of a promotion.] I did a lot of research and bought this fridge with high hopes and expectations. I have been loyal to Samsung - TVs, all kitchen appliances, washer and dryer. I am disappointed to say that the fridge either came already scratched, or was so easily scratched that me putting a piece of paper on it with a standard magnet caused this damage. I live alone, couldn’t have been anything else. My ten year old fridge didn’t even have scratches like this. I will have to pay for a replacement panel already, less than two weeks in.
Hi there, We understand the significance of a refrigerator's flawless exterior. Let's share with you some tips to prevent further scratches. For reference, I have shared a YouTube video for tips on properly cleaning the fridge's exterior to avoid further scratches. Kindly watch from 2:04 onwards. How to clean your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=Gw_NOk1rLAY Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147444522, to help our team pull up your information. Have a great day! ^Chrystel
Love my new fridge
[This review was collected as part of a promotion.] I love my new Samsung refrigerator! It fits perfectly in my space . I am very impressed with the AI vision camera which recognizes the food I am putting in or taking out! After recognizing new food it also tells me with how many days I should consume the fresh produce so that it doesn't go bad. Saves food waste big time. Stainless steel is finger print resistant , my toddler love to use family hub for music , watching videos even drawing .but my fridge will not have any finger print . Also I have unlimited supply of ice as I can scheduled to refill my tray over night.
Good Smart Fridge
[This review was collected as part of a promotion.] This fridge looks great and has lots of features. I like the large screen that allows you to view apps, play music, watch tv and get recipes. The shelves are spacious and there is flexibility to adjust them to fit about anything you need to in the fridge portion. The lower sections have pull out shelves/baskets for storing and organizing your items. The bottom right is the flex zone that can be set at a variety of different temperatures depending on your preferences. I really like the beverage center that allows access to the water dispenser and pitcher along with access to items in the left upper door without opening it all of the way. The AI features seem good but the pictures it takes of the food going in and out of the fridge come out blurry to me. Maybe I put things in and out too fast? I do like that you can log in to the app and see what is in the upper section of the fridge while you are out shopping. The ice dispenser has a tray for two different types of ice. I do wish the ice tray would pull out a little further for better access. The SmartThings App allows you to control different features and makes set up easy. Overall this is a great fridge with plenty of storage options and features.
Love our refrigerator!!!
I bought this fridge in December 2024 for our new home and we absolutely love it!! All the features are so cool, I can ask it questions like Siri, put my to do lists on there, play music or TV and I always know what’s in there/ when food is going to expire with the AI feature.
My New Favorite Style of Fridge
[This review was collected as part of a promotion.] The flex 4 door style Samsung offers is our new favorite, even better than a French door. Our previous fridge was a side-by-side and came with the house and we could not wait to upgrade. We were able to fit everything we had in our side-by-side into this fridge, and we still have a lot of useable space. The freezer was the most noticeable. I thought that we would have less room below due to the dual door design, but it’s the opposite. The roll out shelves and drawers in these compartments allow you to really organize your freezer. I feel like I have a ton of useable space down there and that’s after we emptied the other overloaded freezer into it. We think the bottom right will be an awesome mini fridge for the kids to easily get into until they are taller. We love the dual ice makers, but it has taken a bit of getting used to as we normally have always had in-door ice and water. Our kids like the Ice makers down low with a scoop they can use. We love the auto fill pitcher in the beverage station. Makes filling those glasses, sippy cups, etc. much faster. I like that it’s all conveniently located behind an outer panel in the door where you can organize other items for quick grab. The auto open doors is the feature that made my wife go WOW! I had to find the setting and turn it on, fine tune the leveling, but once set up... amazing. This fridge has a wonderful very large Ai hub touchscreen that allows you to control a variety of things including temperature of the zones. It scans things with a camera as you put them in and take them out. You can turn this on and off and it works well, but I find myself having to manually enter items names more often than not. I like that I can add expiration dates to the food, and it will help me keep track of what is about to expire. I wish I could see the inside of the main compartment, but the camera will only show remotely the doors and relies on the auto scan to tell me what is in main compartment. Personally, I feel it needs some improvement as I was overwhelmed at first setting it all up, but once I got settled in with it, I realized It could use a lot more apps. I like that I can use my Samsung phone with it easily to stream content though. It definitely is a nice touch to this fridge and I hope to see more apps added down the line. Overall this fridge is a home run for us. Checks a lot of boxes and we are very happy to use it every day. The versatility and features it offers are like none other I have had.
Definitely meets my expectations
[This review was collected as part of a promotion.] The Samsung RF29DB9900QDAA refrigerator has exceeded all my expectations. This sleek and stylish appliance not only adds a touch of modern elegance to my kitchen but also delivers exceptional performance. One of the standout features of this refrigerator is its ample storage space. With its spacious compartments and adjustable shelves, I never have to worry about running out of room for my groceries. The freezer section is equally impressive, providing plenty of space for frozen foods without sacrificing organization. I also appreciate the advanced technology integrated into this refrigerator. The FlexZone drawer offers customizable temperature settings, allowing me to keep fruits, vegetables, and beverages at their optimal temperatures. Additionally, the Twin Cooling Plus system ensures that food stays fresher for longer by maintaining separate humidity levels in the refrigerator and freezer. In terms of design, the RF29DB9900QDAA is a really good. The fingerprint-resistant stainless steel finish is okay as it sometimes need cleaning. The LED lighting illuminates the interior perfectly, making it easy to find items even in the darkest corners. Overall, the Samsung RF29DB9900QDAA refrigerator combines style, functionality, and efficiency in one impressive package. This refrigerator is sure to exceed my expectations. Highly recommended!
Excellent
[This review was collected as part of a promotion.] This fridge is excellent! The stainless steel surface is very easy to clean, and looks sleek. Great capacity, suitable for a household of 4. I love that the water hub is actually inside so it’s not exposed. The auto fill setting makes it even more wonderful! Kids are having so much fun with the big screen. The best part to me is the bins on the doors, it has them on all 4 doors, makes it easier to organize, also feels like the fridge can hold more because of these bins. Cools fast, precise temperature settings, love it! Also have to mention the Smart Things App, easy to connect, we also have the same brand stove, so we're able to set up everything with couple clicks. Love this fridge, highly recommended!
Digital Center of my Kitchen
[This review was collected as part of a promotion.] This year Samsung has outdone themselves in providing refrigerator that is truly fits form and functional for families that makes the daily routine in a busy household a little smoother. The Samsung 2024 Bespoke Refrigerator with AI Family Hub+ and AI Vision Inside (RF29DB9900QD) improves from last years model by adding one touch auto opening top doors for busy hands and AI vison to help keep track of what’s inside the refrigerator. The UV order control system uses UV LED light to kill and contaminates that add to odor and helps keep things fresh longer. The SmartThings app notifies you when the kids leave the door open and allows you to manage all the parameters form the app. I love listing to Spotify on the 32-inch display while I make dinner and keep the kids entertained. The 29 cubic foot volume is plenty for a growing family with room to spare. I really value the configuration options that Samsung provides for optimizing storage. The beverage zone makes easy work to get water with the auto filling pitcher and keeps the visuals clean by concealing it all behind a clean top door. The dual auto ice maker is my favorite feature as it provides two sizes of ice for your drinks and the included scoop is much enjoyed when making smoothies or adding to large containers. Great job Samsung.
Tremendous wow factor fridge
[This review was collected as part of a promotion.] This fridge is gorgeous! So much room inside and so easy to organize everything! Love the beverage center! And the Family Hub is so much bigger, sharper and better than our last fridge. A great addition to our kitchen.